Ridiculously slow connection
For the past few days my broadband connection has been so slow. I normally get 4.5m download but at the moment I am getting around 400k. I have spoken to the BT "Customer Support" but did not get very far. From what I understood they were to "reset" my line as there was a fault their end. I have still not experienced any quicker speeds. I am using the Openreach socket, my flat is a new build so the wiring should be good and I have not had any problems since April when the Boradband was installed. Please can a mod advise if my line has actually been "reset". Many thanks.
welcome to the forum
this is a customer help customer forum and only bt employess are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Message was edited by: McGinty -
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*https://support.mozilla.org/kb/Safe+Mode
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Hello There,
I have a homehub v2. For 2 years no problem always connected wirelessly, home hub situated next to computer.
For the past week very slow connecting to Broadband sometimes won't connect at all until with a bit of fiddling it does
I have for 5 days connected by ethernet cable but still no difference, once connected speed seems fine.
All the lights on hub are blue the hub is left on 24/7
The hub is in a extension socket installed by BT(not recently) with a filter. I have rebooted the hub, turned off at mains etc,
Can anyone advise me further Thanks Patty-L
Solved!
Go to Solution.Hi Patty
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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