Right after upgrade: iTunes has encountered a problem and needs to close.

We just allowed the iTunes update, then when we went to start iTunes we keep getting this message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I've tried to follow some of the help documents (deleted SCinfo.sidb from: http://support.apple.com/kb/TS1776), deleted a local docuemnts temp directory, made sure QuickTime does work on it's own.
My setup had iTunes on the C drive originally but over a year or two ago now I moved that to an external drive, that is still attached. I'm leary to uninstall and reinstall as I don't know if I'll loose any movies/music/audiobooks/podcasts/apps I have in there (my new iTunes folder was named F:/New-iTunes and has worked without issue since day 1 until this update this week.)
I need to get our iPod(s) up to date with media before we go out of town later this weekend. Help please.

In order to see the error repeated, I had to reenable Bonjour. First I just manually started the service, then iTunes and no issue. iTunes worked. Then I set the service to manually start, rebooted, started Bonjour then iTunes. iTunes worked again. Finally, set Bonjour to Automatic, rebooted then tried to start iTunes and ERROR.
iTunes won't start if Bonjour set to Automatic.
The error listed in the message box is:
Error Signature:
AppName: itunes.exe
AppVer: 10.2.1.1
ModName: dnssd.dll
ModVer: 2.0.4.0
Offset: 0000246c
The relevant text from the error file Windows creates is:
EXE NAME="dnssd.dll" FILTER="GRABMIFILTERTHISFILEONLY"
MATCHING_FILE NAME="dnssd.dll" SIZE="91424" CHECKSUM="0xAC197D3" BINFILEVERSION="2.0.4.0" BINPRODUCTVERSION="2.0.4.0" PRODUCT_VERSION="2.0.4.0" FILE_DESCRIPTION="Bonjour Client Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="Bonjour" FILE_VERSION="2.0.4.0" ORIGINAL_FILENAME="dnssd.dll" INTERNAL_NAME="dnssd.dll" LEGAL_COPYRIGHT="Copyright (C) 2003-2010 Apple Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B975" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="2.0.4.0" UPTOBIN_PRODUCTVERSION="2.0.4.0" LINK_DATE="10/07/2010 19:13:14" UPTOLINKDATE="10/07/2010 19:13:14" VER_LANGUAGE="English (United States) [0x409]"
Do we even NEED Bonjour? I've set it the Bonjour service to disabled in the time being. Your comments are welcome.
- John

Similar Messages

Cannot open itunes, "itunes has encountered a problem and needs to close"

I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b

"iTunes has encountered a problem and needs to close. We are sorry for the

HI all
I've got know this problem:
""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
ModVer: 0.0.0.0 Offset: 01a21040
Does anyone know what should i do?
Thanks
Wouiners

I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
so let's try swapping out your QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
HP Pavilion Windows XP Pro

"iTunes has encountered a problem and needs to close." Anyone?

"iTunes has encountered a problem and needs to close." This is what, i get whenever I try to sign onto my Itunes. I have had an Itunes account since 2005 and have never had a problem with upgrades. Then I try to upgrade to 8.0 3 months ago, and haven't been able to fix it since.
My husband just recieved an Ipod for xmas, and want to be able to access Itunes.
So, again, I deleted it from my PC and tried downloading 8.0 and previous versions and still get the samething. "iTunes has encountered a problem and needs to close." Any suggestions?

I have a computer with *Microsoft XP Home Edition* software:
After spending DAYS trying to uninstall/install itunes for our new Ipod Nano, I read the article about deleting 'Quicktime' from System32. This alone did not work for me, so I did a 'Start/Search' and entered 'Quicktime' and searched all my hard drives. I removed all entries found to the recycle bin. Then I did the same for 'itunes', removing entries to the recycle bin. I think I had a lot of miscellaneous old garbage stored on disk that caused install problems.
*LOW & BEHOLD*, I was able to install and 'EXECUTE' itunes. Hope this helps.

What to do?! "iTunes has encountered a problem and needs to close"

Hi all,
I am on the verge of ripping my hair out!!! I upgraded my sisters itunes to version 9.0. The upload was successful and itunes opens, HOWEVER this error appears after about 15 seconds **iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.**
I have done the following things:
- uninstalled itunes and all affiliates associated with it
- re-installed itunes
- - uninstalled itunes and all affiliates associated with it then rebooted teh laptop, then re-stalled again.
I have done this SEVERAL times and it is sending me round the bend!!!!
Can someone please help??????

*Replying to whitepine:*
Fair enough about taking some time away from this.
When you get back to it, if just *swapping out* your Apple Application Support (AAS) doesn't help, we'll try upgrading your AAS version. I'll give you instructions on that now
I'm pretty sure you've got an AAS version 1.0.1 on your PC, but to check, the easiest way is to go into "Add or Remove Programs", select "Apple Application Support" and click "Support Information". Last time I checked, the iTunes 9.0.2.25 installer bundle included an AAS 1.0.1.
However, the *Safari for Windows version 4.0.4* installer bundle contains *AAS version 1.1.0* ... the later version of AAS contains later versions of a bunch of the dlls, including corefoundation.dll. (My corefoundation.dll version number is 1.544.19.0.) And I've seen updating the AAS version to 1.1.0 help with a couple of other iTunes crashes so far.
There are a number of options for going about upgrading your AAS version.
*If you already have Safari for Windows:* Upgrade to version 4.0.4.
*If you don't have Safari for Windows but wouldn't mind having it:* Install Safari 4.0.4.
http://www.apple.com/safari/download/
*If you don't have SfW and don't want it*, there's a couple of options I can think of:
(1) Install SfW 4.0.4 and then uninstall it (you'll have still updated your AAS to the newer version in the course of doing the install).
(2) In Apple Software Update for Windows ("Start > All programs > Apple Software Update"), go "Tools > Open Downloaded Updates Folder". Delete any files currently in there. Now check SfW 4.0.4 in the list in Apple Software Update, and go "Tools > Download only". After the download completes, go back into the Downloaded Updates folder, and double-click on the AppleApplicationSupport.msi file to do a "standalone" AAS install.

ITunes has encountered a problem and needs to close. Sorry

After upgrading to iTunes9.0 I can no longer use the application. Everytime I try to open it I get an error message that iTunes has encountered a problem and needs to close.
I've deleted it and re-installed following all the troubleshooting steps in various FAQ documents. I've disconnected from the internet and re-connected. I've completely removed iTunes and QuickTime from my PC. I've changed out IE handles cookies. I've changed audio output to headphone speakers. I've stopped Apple Moblie services. I've cleaned out Windows Installer. I feel like I've tried everything. I'm at a total loss.
The program installed properly and will open. It immediately tries to connect to the iTunes Store. The progress bar at the top shows 1/2 complete when the error message pops up.
Any suggestions?

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

ITunes 7 - "iTunes has encountered a problem and needs to close"

I was prompted to update to 7.0.1, so I did. When everything finished and I tried to open it, it doesn't even open, but says,"iTunes has encountered a problem and needs to close". I have tried everything, I have seen some other forums about this but they dont work. Also, my computer says Quicktime is installed, but it isn't. i went to try one of the suggestions on another forum by installing Quicktime by itself, but when I do its say. "A newer version of quicktime is already installed. This installation can't proceed while the new version of Quicktime is installed. PLEASE HELP, I'VE BEEN TRYING FOR OVER A DAY. THANKS
Windows XP

replying to jefferson136
What I'm trying to say b noir is that my computer says that Quicktime is installed, but I can't find any trace of it on my computer.
okay, let's try this first with that.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll doublecheck for the presence of leftover QuickTime program files and folders, and manually remove any we find.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
after the PC has restarted, we'll try getting a fresh copy of QuickTime in there by doing a repair install of itunes.
go to Add/Remove Programs, select itunes, click "Change" and click "Repair".
does the repair install go through properly? if so, does itunes launch properly again for you?

Windows Home XP - "iTunes has encountered a problem and needs to close"

Hello :
I just updated to iTunes 7.7.0.43 for Windows Home XP. The earlier version was working just fine. But last week I downloaded the update and although the program works fine, every time that I exit from this application I get an error message "iTunes has encountered a problem and needs to close." I went to the support site and did several things including creating a new ueer account to test whether user or system-specific (I cannot tell); re-installing the application; re-creating my library and play-lists; etc. But I still get the same error message. Otherwise the application works fine, plays music, imports music OK, etc. This condition only occurs a few seconds after I exit from the application. Can anybody out there help me ? I am at my wit's end with this annoyance ! Thanks.

Whether or not this will be fixed by a software update depends on what the root cause of the issue is. I would recommend trying MSCONFIG, although I can understand your reluctance to do so. Is your computer currently in Normal startup mode? If so, and if Apple's MSCONFIG steps do not resolve your issue, you can easily revert to Normal startup using the utility. If your computer is currently in Selective startup mode, just make note of the changes you make so you can change them back after you determine whether MSCONFIG resolved the issue. If it does, I'd suggest using the utility to disable a few items at a time until you narrow down which is the cause of the issue. Then you can determine whether this is a startup item or service that you need to have running on your PC.
MSCONFIG for XP: http://support.apple.com/kb/HT1275
MSCONFIG for Vista: http://docs.info.apple.com/article.html?artnum=305415
You may also want to check and see if iTunes and/or QuickTime are running in compatibility mode. If the are, turn this option off and retry iTunes.
-Go to C:\Program Files\iTunes\
Right-click on iTunes.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
-Go to C:\Program Files\QuickTime\
Right-cick on QuickTime.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
Test iTunes again.
CG

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

ITunes has encountered a problem and needs to close

Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

I When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close."

I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!

You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Help "iTunes has encountered a problem and needs to close..."

I have windows XP with service pack 2 installed and downloaded iTunes from the apple website, when i click on the iTunes icon on the desk top or from the itunes folder it will not open, I get the following error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" then gives you the option to send error report or don't send. I have already uninstalled and reinstalled it several times and it keeps doing the same thing. Anybody know what I need to do to get it to work???

Hi -
I apologize for waiting a couple of days to post - I got sidetracked. Anyway, my "fix" involved a lot of trial and error and stumbling around in the dark, but it does seem to have worked so far. Hopefully I can put together a coherent enough sequence of events to help you out.
Preface: While you're doing these steps, disable your antiviral/spyware programs just to make sure that's eliminated as a source of problems.
1) Using the Add/Remove Programs function, uninstall ITunes, Quicktime and any IPod software.
2) Download the Windows Installer Cleaup utility from Microsoft:
http://support.microsoft.com/kb/290301
Install this on your computer. As I understand it, this is basically a program that goes one level deeper to remove software from your computer. Once it's installed, open it and use it to remove anything involving ITunes, Quicktime and IPod.
3) Unfortunately, you still probably haven't removed all the problem traces of Quicktime from your computer. To edit your registry, select "Run" from the Start menu and type "regedit" or "regedt32" in the box. A window should open with the registry editor. There will be a really long list of files on the left side. Scroll down about 2/3 of the way and you'll see a series of folders with "Quicktime" in the name. Right-click on each of these and select "delete." Do the same for "ITunes" and "IPod" folders in this alphabetical list.
Not done yet.
Under the "Edit" menu, select "Find." Do a search on "Quicktime" - unfortunately there is no "find all" function. So the first file with "Quicktime" will come up; right-click and delete it. Press F3 to find another file and delete - repeat until you've gotten rid of all the Quicktime files. Then search on "ITunes" and do the same process; finally do the same for "IPod." This will take some time.
**Warning: Be very careful not to accidentally delete files not marked with Quicktime, IPod or ITunes. Messing around with the registry is serious stuff that a non-computer expert such as myself should probably not be doing .
4) Finally, once you've gotten rid of everything Quicktime, ITunes or IPod-related, download the latest versions of Quicktime and ITunes (separately). Install Quicktime first, then install ITunes.
Note: You have to have adminstrator access on your computer to edit the registry.
Hope this helps...
-Andrew

Hey! "iTunes has encountered a problem, and needs to close"

Hey all, I just got me a new iPod, a 30g video, but as soon as i finished uploading all of my music on it, iTunes has started so read "iTunes has encountered a problem, and needs to close" every time I open it.
I have read all the forms on this topic that I could find
but none of then seem to fix my problem.
I have already...
tryed to repair iTunes by re-downloading iTunes 6.4
I have opened QuickTime and works with no problems
I dont have Norton firewall, and I have checked and made sure that Itunes was granted full outgoing access by MacAfee
I have downloaded all of the latest upgrades for windows and re-started my computer multaple times
Any help would be greatly appriciated...
Thx.
-Luke
iPod (30g Video) Windows XP

I'm thinking your iTunes library got currupted somehow.
Try this (assuming iTunes is shut down and not showing in Task Manager > Processes tab)
Rename this file
C:\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\iTunes Library.itl
to ....\iTunes Library.old
Try to start iTunes, will it come up now?

Right after upgrade: iTunes has encountered a problem and needs to close.

Similar Messages

Maybe you are looking for