Right Click Move menu has duplicate entries

One of my users frequently sorts mail into subfolders on a shared mailbox. They most commonly do this by right clicking the message, selecting Move, then selecting the folder. 
Somehow, they ended up with a duplicate entry in the right click menu. In other words, the folder "October 2014" appears twice in the list.
The first question is: how can the duplicate entry be removed?
Secondly, one of these menu items works. When it is selected, the message can then be found in the "October 2014" as expected. The other of these menu items does not work. When it is selected, the mail is no longer in it's original location (inbox,
etc.) but  also does not appear in the "October 2014" folder. Searching her mailbox (even searching all of Outlook) returns no results when searching for a message moved this way. I've
also used Get-mailboxfolderstatistics to examine the folder structure of both her account and the shared mailbox account. Only the one folder named "October 2014" appears to exist.
Second question: How can I find where messages moved with the duplicate entry were moved to? How can I move them to the correct folder?

Hi,
Do you mean there is a duplicate entry in the Move To Folder history that you see when selecting
Move?
We can try to clear the Move To Folder history to check the result. To do this, please follow:
1. Exit Outlook.
2. Open your Registry Editor and navigate to:
Outlook 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles\profile name\0a0d020000000000c000000000000046
Outlook 2010 or previous on Windows NT, 2000, XP, Vista, Windows 7 or Windows 8
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\profile name\0a0d020000000000c000000000000046      
3. Find the registry value named 101f031e.
4. Rename or delete the value and restart Outlook.
Now, the Move To Folder history will be cleared and next time you move a email to a folder, Outlook will add the entry to the history again.
For the second question, how did the user add the shared mailbox in his Outlook? Please note that in some configurations, you are limited to using the
Current Folder search scope when searching in a shared mailbox. Please try to directly login to the shared mailbox and then search for the disappeared emails. Please let me know the result.
Hope this helps.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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