Right protected Microsoft Office 2013 office documents can not open

Hello,
I am facing a problem with opening right protected Office 2013 documents. I can right protect Office 2013 documents with Windows 2008R2 ADRMS servers but when i email it to another user who is having Office 2013, document will not open and "configuring
your computer for information rights management" dialog box appear for long time without any change. I have attached the screen shot aswell.
Kindly help me to rectify this issue ASAP
Dilshan

I have seen something similar when your RMS pipeline URL is using SSL but the client opening the document does not have internet access.
What happens is the client tries to get a CRL from crl.Microsoft.com and eventually times out.
Does disabling CRL checking in IE change the behavior?

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E72 I can not open office documents from my email ...

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Se7entadi wrote:
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Hi,
In order to App-v Office 2013, apparently you need Office 365 ProPlus? How to get it, we do have Office 2013 ProPlus but that's not sufficient? Don't get what the difference is actually.
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J.
Jan Hoedt
Note: the click-n-run doesn't give the option to mention you Exchange server, the junk folder used in Outlook etc., that's what we really need (just as the setup.exe /admin option in Office.

The difference between Office 365 ProPlus and Office Professional Plus 2013 is licensing only as the text you've quoted shows and as Rory has provided details on as well.
This is separate from how you deploy Office. With either Office 365 or Office 2013 you can choose to use a standard installation or the Office Deployment Tool (App-V). Office 365 also provides the Click-to-Run version which you download from the Office 365
site.
If you have licensed Office 365, but want to use the Volume License media, you may have to purchase the media separately (which is really a download from the Volume License site). You may be required to purchase the minimum of 5 VL licenses to get access
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See these articles for more info:
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http://support.microsoft.com/kb/2915745
Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
Twitter:
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The Definitive Guide to Delivering Microsoft Office with App-V

OFFICE 2010 can not open EXCEL files by double click, only File Open....

Hi:
I am using WIN7 ultimate 64 bit and excel 2010 (office 2010 Pro plus).
I can not open any excel file(.xls and .xlsx) with a double click on the file. if I double click on the file, the application launches and excel starts, but no file is loaded and no error message, I have to manually go file open and select the file and
then it opens correctly...
I have tried every solutions I can find from internet, but none worked....
1.Repair the office 2010 instalation.------doesn't work.
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Hello Yong,
Thanks for posting in our forum. Seems you've already tried lots of things, and I can see that those are all steps that reportedly have worked for others.
Here is one more thing that you might want to have a try:
Open Registry Editor
Go to the registry key HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command
Highlight the key, select the (Default), select "Modify..."
from the pull-down menu and then enter the value below: "C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE"
"%1" (include the quote marks)
Then OK your way out
Please have a try and feel free to post back.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Hi, I got iMac and I can not open file "doc" when I have downloaded from distance learning internet page. I have office program, but when I try to open file it shows: u1-assesment.doc uses a file type that is blocked from opening in this version.?

Hi, I got iMac and I can not open file "doc" when I have downloaded from distance learning internet page. I have office program, but when I try to open file it shows: u1-assesment.doc uses a file type that is blocked from opening in this version.?
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Consider the Mcrosoft Office:Mac forums as well:
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Here is an MS page that deals with that error message:
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I recently udpated to Adobe Reader 11.0.7 and now I can not open signature protected documents. ?Porque? What is the fix?

@

Pasting all the conversation so that others can get help from the discussion.
Hi David,
Can you please try disabling protected mode and see if you are able to open these files.
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Select Edit menu -> Preferences -> Ubcheck Enable Protected Mode at startup and restart Adobe Reader.
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This seems to be a fix! Thank you for your help. Now comes the tricky part. I have to deploy this as a package across a gov. network using SCCM. How do I get this to all the users with "enable protected mode..." unchecked. I can't give them something that does not work out of the box.
Hi David,
It is not advisable to turn off protected mode as Purpose of Reader XI Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.
Please let me know few details so that I can reproduce the issue at my end.
1) Will it be possible for you to send any test file in which the issue is reproducible.
2) Can you please check where the certificate (from which the PDF is signed) is stored. (Is it stored at Trusted Root Certificate Authorities or some other store?)
3) Do you use any other tool other than Adobe Reader plugin to digitally sign/ open a PDF ? (Is any tool other than Adobe Reader is involved?)
Thanks,
Shakti K
Hi David,
Please do the below test to see if the issue occurs due to signatures applied to the PDF document.
1) Launch Reader go to Edit -> Preferences -> Security (Enhanced) and check "Enable Protected Mode at startup" and clock OK.
2) Goto Edit -> Preferences -> Signatures and select Verification . Uncheck "verify signatures when the document is opened." and click OK.
3) Restart Adobe Reader
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Please let mw know the observation.
Thanks,
Shakti K
It has nothing to do with the signatures applied. Any document with a
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1. Attached form
2. I am not sure where reader pulls the cert from. They are all in a trusted
root CA because all certs are miiitary
3. Other tools used
ActivClient CAC x64 (6.2)
e-Sign Desktop 6.6
Thanks again for the support
Thanks a lot for all the information.
A doubt : If the document is not signed (like you mentioned unsigned documents also face the same issue) then how exactly the document is protected. Is it protected using any certificate?
I cannot find any attached PDF form . Please resend it again.
I am unable to reproduce the error now. Even with the protected block check.
Im not sure if there was a Group Policy change that enabled this. As of now,
it looks like the issue has been resolved. I appreciate all the help.

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Right protected Microsoft Office 2013 office documents can not open

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