RightFax
Hello. We have problems to install de RightFax client in PCs that have Windows 2000 without administrative privileges. We haven't these problems with PCs with Windows 2000 with administrative privileges or with windows XP with or without administrative privileges. Do you know if is possible to install it in windows 2000 without administrative privileges? Thank you
Ana
Hi Ana,
Shouldn't you ask this question to Captaris ?
Similar Messages
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Sending FAX with attachments using in RightFax
Hi,
We are in CRM 7. and sending Fax using RightFax - Rightfax through SMTP/SAP Connect configured.
In case the outgoing Email in format html – attachment not sending through RightFax
(Mail document class is MHT)
I can see the mail with the attachment in SOST
In case the outgoing Email in format text – attachment sent correcty.
)Mail document class is RAW)
It’s probably related to mail document class,
But I didn’t figure it out.
Thanks,
LiatFor oracle8i there is an example package from OTN:
http://www.oracle.com/technology/sample_code/tech/pl_sql/htdocs/Utl_Smtp_Sample.html
You have to re-write the package a bit to work it with BLOBs instead of RAW attachments, but that should be no problem
Hop this helps,
Michiel -
Hello,
I would like to monitor the rightfax environment in SCOM 2012. Is there any one help to provide ideas to monitor the same?
I'm unable to locate the mp for the same.
Regards,
VijayHi,
I would contact Infront Consulting to hear if there MP support SCOM2012
http://www.systemcentercentral.com/infront-consulting-group-releases-rightfax-mp/
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
Printing PDF to RightFax v10.0 printer driver
Can no print a PDF using RightFax v10.0 printer driver after upgrading to Reader v11.0.6.
1. OS - Win7, Win Server 2003, Win Server 2008 R2
2. v11.0.5 works just fine.
3. When using v11.0.6, the dialog box for RightFax never appears. Therefore the user cannot fax the PDF out.
Nothing appears in any event log.
For all other applications, v11.0.6 works fine. -
Fax Cover Sheet from SAP / Rightfax
Hi,
My requirement is to generate a cover sheet whenever a PO/SO/any document is faxed. We have Rightfax through SMTP/SAP Connect configured. Rightfax does provide a generic cover sheet option but it can only contain the fax numbers and recipient name. It suggests to use SAP Cover sheet. Have few questions, and here they goes:
1. How can I enable SAP Coversheet? Even after checking the option for cover page I am not able to get any cover page and may have been disabled. I've also checked SAP note 553113 but wanted to check if there's any other way as well.
2. After I have enabled cover sheet and lets assume the Standard cover sheet is copied in a ZForm, how can I ensure that always the zform cover sheet will processed? I am not able to find any configuration setting for it. I've research to find that SAP uses SO41 OFFICE-TELEFAX coversheet. This observation can be seen when I goto SO02 -> New Message -> Goto -> Fax , a pop up window appears which asks for Fax details. On Top Right, one can check the cover page option but the Coverpage is always specified as 'STANDARD'.
3. Researched a lot. SDN & Google but not able to come to a conclusion for any specific solution. Appreciate if anyone has worked on this requirement, please share their ideas. There's no much help available as well (seen as much available links in SDN and Google). Basically, the requirement is just to generate a generic fax cover sheet from SAP.
Thanks,
Santosh VermaHi,
Thanks for your time in looking the issue.
@ Sandra,
I've already researched on SDN and google and have visited this link as well. It wasn't of much help. But thanks again.
@ Weidong,
Actually thought of that solution but wanted to check if there's any generic way. Please let me know further on 'You need change configuration for fax - output type.'. Are you referring to NACE output type configuration?
Let me add more:
1. If we set the Parameter 'BCS_NO_FAX_COVER' to 'X' in TMV/SM30 'SXPARAMS', this way, the Fax cover sheet from SAP can be enabled of disabled. This cover sheet uses the Form OFFICE_TELEFAX_M in SE71 (SO43). What worries me, even if I copy the standard to custom, how to make sure that custom form is printed as there is no place where i am able to find any configuration. SAP note 553113 says to edit this form in SE71, that's it.
2. The other solution is right fax generic cover sheet. Which is generated right now, but with limited info. The Right Fax documentation recommends to use SAP Cover Sheet as the Right Fax cover sheet does not provide much details except Senders Fax No, Recipients Fax Number and Name. This cannot be of much help.
3. Use a custom form. A custom form which will contain cover sheet data, independent of SAPConnect. This form has to be generated at runtime. This is one of the approaches thought but here's the list of issues with it:
a. The print program has to be modified as well. Issue when using standard print program. At same time, i think in FP_JOBOPEN one has to specify the cover page as well. Looks good for custom print programs.
b. Our requirement also looks for mass fax. For eg: lets say, i have to fax, around 10 PO's, there should only be one cover sheet for all the 10 fax documents. This solution may not help here.
Appreciate your help.
Thanks,
Santosh -
Installer "RightFax Form for Outlook"
Dear,
I am doing the configuration of the "Cisco Fax Server Version 9.4". I've done the downlad the installers of Cisco's website (because the CD was lost), install and configure the modules and the CUCM (7.1.5.31900-3), but do not know where to find the installer "RightFax Form for Outlook", which contains "RightFax client installation".
I did not find this application on the Internet or Cisco.
So how could I get this installer?
Thanks for the help.
Patrick
ps: I'm using Outlook 2007Hello Pouyan,
You can develop an add-in for employee with an Outlook form region. There is no need to publish a customized form. You can store values in user defined fields which you may parse on the manager's side later. See
Creating Outlook Form Regions in MSDN for more information.
Then you can develop a VBA macro or an add-in for the manager to collect the data from the incoming emails. You can customize the Explorer window adding a window like you did with inspectors to display the information. But in that case there is no trivial
way to get the job done. You need to use Windows API functions. See
Adjacent Windows In Outlook and
Creating Adjacent Windows In Outlook sample project. I have also found the
Additional custom panel in Microsoft Outlook article for you. As an alternative you may consider using third-party tools like Add-in Express. It allows to add custom forms to the Explorer windows in Outlook.
The second way is to show a web page for the folder where you can display the data you need. See
How to programmatically create an Outlook home folder page in the Outlook Today style .
The third way is to use Solutions Module to get the data displayed. See
Programming the Outlook 2010 Solutions Module for more information.
Finally, it can be a single add-in installer or two separate add-ins (for managers and clients). -
How to send embedded code to RightFax
Dear All,
I need to send a SAPscript form with RightFax embedded code to spool output.
I add the following command in SAPscript form:-
/: PRINT-CONTROL <WHO:ADMINISTRATOR>
/: PRINT-CONTROL <RFSAP_TONAME:123>
/: PRINT-CONTROL <RFSAP_TOCOMPANY:ABC>
/: PRINT-CONTROL <RFSAP_TOFAXNUM:12345678>
/: PRINT-CONTROL <RFSAP_PAPERTYPE:SAMPLE_FORM>
/: PRINT-CONTROL <RFSAP_PREVIEW>
/: PRINT-CONTROL <RFSAP_NOCOVER>
As I need to keep the layout format and fonts in SAPscript form, Postscript device type are selected:-
Output Device Type -> "POST2"
Host Spool Access Method -> U: Print Using Berkeley Protocol
However, the embedded code cannot be identified by RightFax server.
I also try normal text... but it only output as a part of form layout, but not the code could be identified.
/( <RFSAP_TOFAXNUM:12345678>
I also try FCL command... but the result also negative...
/: PRINT-CONTROL {{FAX 12345678}}
Anyone can give me some idea?
BR,
Neildid you ever get a solution to your problem?
-
Rightfax commands in Sapscript/Smartforms
Hi,
We are using RIGHTFAX with SAP ECC 5.0 for fax sending functionality.
I have read all the threads related to RIGHTFAX functionality but would like to have answers for the following.
1) Where exactly in a SAPSCRIPT / SMARTFORM form do I add the fax control commands (FCL Commands)so that RIGHTFAX connector for SAP R/3 recognise them?
For eg: I want RIGHTFAX to include a particular cover sheet.For that I need to write the fax control command RFSAP_FCSFILE:file name. But where do I write that inside sapscript/smartform?
Thanks,
Bhaskar Pal.
This message is not answered.Somehow it is showing as being answered already. I would appreciate your help/input on this issue. Please respond.Hi. First try to set your post as unsolved. There should be a radiobutton on the left of your post to do so.
TO answer your questions, what you need to do is to create a page, this page will be printed first. Put your FCL commands in this page. When the document is send to the printer device(the one setup for RIGHTFAX), it will have this coding on the first page. Once it reaches RightFax, the software will recognize that there is FCL code on this page and will except it, get the values, apply them, and then it strips off this first page. This is good because we don't want the end user to see this anyway. So, create a page in your sapscript called FAXPAGE, put your commands in there and always start your printing at this page.
Regards,
RIch Heilman -
Rightfax Integration with Oracle forms
We have Rightfax 9.3 integrated with our application running on Oracle forms 6i.
We are plaaning to upgrade to Oracle forms 10g.
We need to understand that if RightFax 9.3 can be configured with Oracle Forms 10g
Also, is the invocation for RightFax dependent only on Oracle Forms and not dependent on the Windows Operating system installed on the server?
Please helpThanks for the replies..
I would need some more information.
1 Right fax is already installed on windows server.
Will we need upgraded drivers to configure right fax 9.3 with oracle 10g
2. Will this require any kind of customization in rightfax configuration.
3. Will this be a one to one fullfilment
Request you all to help us on this. -
Is RightFax still valid solution for R12 PO outbound Fax?
Hi Eulee,
Its still a valid solution. You will find lot of info on right fax implementation on Metalink. There is a patch which needs to be applied get the releant component for Right Fax. -
Smartform for PO Faxing thrw RightFax -Error
Hi Friends
I am sending PO smartform thrw Righfax server for Fax , here i have successfully sent FAX ,but problem is in the rightfax server log there is Sending/created user inforamtion(USER INFORAMTION) missing . What i need to pass paramaters for this PO smartform.In COMPOSE_PARAMS---TDFAXUSER has the value and showing at SOST tcode .In the Rightfax log the uesr is missing . Any body have any clue in this .This is urgent please responsd if any body faced this type of issue.
Regards
RKCheck and test this program, you pass the spool # and fax and it works perfect for rightfax:
REPORT Z_SENDFAX line-size 46 no standard page heading message-id so.
data g_list_content type solix_tab.
data g_text_content type soli_tab.
parameters:spool like sy-spono.
parameters:rec_fax type sadrfd-rec_fax.
parameters:title like sadrfd-rec_title.
parameters:name1 like sadrfd-rec_name1.
parameters:cover type c.
PARAMETERS: Zvbeln LIKE likp-vbeln.
start-of-selection.
perform create_text_content changing g_text_content.
perform create_list_content changing g_list_content.
perform send using g_text_content
g_list_content.
*& Form create_list_content
form create_list_content changing list_content type solix_tab.
perform get_list_from_spool changing list_content.
endform."create_list_content''
*& Form create_text_content''
form create_text_content changing text_content type soli_tab.
data:z_lin(200) type c.
append 'To,' to text_content.
concatenate 'To:' name1 into z_lin separated by space.
append z_lin to text_content.
concatenate 'End of delivery Notice for ' Zvbeln
into z_lin separated by space.
append z_lin to text_content.
convert the content from RAW to TXT''
CALL FUNCTION 'SO_RAW_TO_RTF'
TABLES
objcont_old = text_content
objcont_new = text_content
EXCEPTIONS
others = 0.
endform."create_text_content''
*& Form SEND''
Create the list-document and send it via FAX,and RML''
form send using text_content type soli_tab
list_content type solix_tab.
data:z_lin(200) type c.
structures and internal tables for the send data''
data document_data type sodocchgi1.
data packing_list type table of sopcklsti1.
data receivers type table of somlreci1.
data contents_txt type soli_tab.
data contents_hex type solix_tab.
data packlist_wa type sopcklsti1.
data receiver_wa type somlreci1.
data packlist_counter type i.
data sent_to_all type sonv-flag.
data msg_ex(200) type c.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
main document''
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
document data contains information for the whole message''
document_data-obj_descr = 'Miscellaneous Delivery Notice'.
some text for the main document''
append 'Hi,' name1 to contents_txt.
concatenate 'To:' name1 into z_lin separated by space.
append z_lin to contents_txt.
concatenate 'Attached you will find the Delivery Notice for ' Zvbeln
into msg_ex separated by space.
append msg_ex to contents_txt.
append 'Attached you will find the Delivery Notice for ' Zvbeln to contents_txt.
packlist_counter = 1.
perform create_packlist_entry using contents_txt
'RAW'
changing packlist_wa
packlist_counter.
append packlist_wa to packing_list.
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
add a text attachment of type TXT''
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
perform create_packlist_entry using text_content
'TXT'
changing packlist_wa
packlist_counter.
append packlist_wa to packing_list.
append lines of text_content to contents_txt.
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
add the list attachment of type ALI''
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
packlist_counter = 1."because we will fill the hex table now''
perform create_packlist_entry using list_content
'ALI'
changing packlist_wa
packlist_counter.
append packlist_wa to packing_list.
append lines of list_content to contents_hex.
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
fill recipients tables''
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
perform create_fax_recipient changing receiver_wa.
append receiver_wa to receivers.
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
Send the document by calling the API1''
as of 6.10 either the flag 'commit_work' has to be set''
or a commit work statement has to be set somewhere after the call''
Sending won't work without this!''
*~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~''
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
EXPORTING
document_data = document_data
put_in_outbox = 'X'
commit_work = 'X'
IMPORTING
sent_to_all = sent_to_all
TABLES
packing_list = packing_list
contents_txt = contents_txt
contents_hex = contents_hex
receivers = receivers
EXCEPTIONS
too_many_receivers = 1
document_not_sent = 2
document_type_not_exist = 3
operation_no_authorization = 4
parameter_error = 5
x_error = 6
enqueue_error = 7
others = 8.
case sy-subrc.
when 0.
if sent_to_all is initial.
read table receivers index 1 into receiver_wa.
message i865 with receiver_wa-retrn_code.
else.
message s022.
endif.
when 1.
message i552.
when 2.
message i023 with document_data-obj_descr.
when 4.
message i471.
when others.
message i619.
endcase.
endform." SEND''
*& Form USE_SUBMIT''
<nowiki>* Use "submit <report> exporting list to memory"
form use_submit changing contents_hex type solix_tab.
data listobject type table of abaplist.
get the list object by calling the list in another report
F1 on submit gives more information
submit balvsd03 exporting list to memory and return.
import the list from memory and store it in table listobject
CALL FUNCTION 'LIST_FROM_MEMORY'
TABLES
listobject = listobject
EXCEPTIONS
not_found = 1
others = 2.
if sy-subrc <> 0.
message e105 with 'LIST_FROM_MEMORY'.
endif.
free memory
CALL FUNCTION 'LIST_FREE_MEMORY'
TABLES
listobject = listobject
EXCEPTIONS
others = 1.
if sy-subrc <> 0.
message e105 with 'LIST_FREE_MEMORY'.
endif.
it's always necessary to compress the table.
SAPconnect will decompress it
CALL FUNCTION 'TABLE_COMPRESS'
TABLES
in = listobject
out = contents_hex
EXCEPTIONS
compress_error = 1
others = 2.
if sy-subrc <> 0.
message e105 with 'TABLE_COMPRESS'.
endif.
endform." USE_SUBMIT
*& Form WRITE_A_LIST
Create a new list within this report.
form write_a_list changing contents_hex type solix_tab.
data listobject type table of abaplist.
perform write_list.
Save the list and store table listobject
CALL FUNCTION 'SAVE_LIST'
EXPORTING
list_index = sy-lsind
TABLES
listobject = listobject
EXCEPTIONS
list_index_invalid = 1.
if sy-subrc = 1.
message e105 with 'SAVE_LIST'.
endif.
It's always necessary to compress the table
SAPconnect will decompress it
CALL FUNCTION 'TABLE_COMPRESS'
TABLES
in = listobject
out = contents_hex
EXCEPTIONS
compress_error = 1
others = 2.
if sy-subrc <> 0.
message e105 with 'TABLE_COMPRESS'.
endif.
endform." WRITE_A_LIST
*& Form GET_LIST_FROM_SPOOL
Get list from spool
form get_list_from_spool changing contents_hex type solix_tab.
data spool_number type rspoid.
data contents_bin type soli_tab.
data print_parameters type pri_params.
data valid type c.
write a list into spool
CALL FUNCTION 'GET_PRINT_PARAMETERS'
IMPORTING
out_parameters = print_parameters
valid = valid
EXCEPTIONS
archive_info_not_found = 1
invalid_print_params = 2
invalid_archive_params = 3
others = 4.
if sy-subrc <> 0.
message e105 with 'GET_PRINT_PARAMETERS'.
elseif valid is initial.
return.
endif.
new-page print on parameters print_parameters no dialog.
perform write_list.
new-page print off.
spool_number = spool.
DATA:REAL_TYPE LIKE SOODK-OBJTP.
DATA:BUFFER_PDF LIKE TLINE OCCURS 0 WITH HEADER LINE.
you can also send OTF documents from spool with this function
module. The importing parameter real_type gives you the doc type
that you have to give to the send interface. The parameter is not
used here
CALL FUNCTION 'RSPO_RETURN_SPOOLJOB'
EXPORTING
rqident = spool_number
desired_type = 'RAW'
IMPORTING
REAL_TYPE = REAL_TYPE
TABLES
buffer = contents_bin
BUFFER_PDF = BUFFER_PDF
EXCEPTIONS
no_such_job = 1
job_contains_no_data = 2
selection_empty = 3
no_permission = 4
can_not_access = 5
read_error = 6
type_no_match = 7
others = 8.
*clear contents_bin[].
if sy-subrc <> 0.
message e105 with 'RSPO_RETURN_SPOOLJOB'.
endif.
CALL FUNCTION 'SO_RAW_TO_RTF'
TABLES
objcont_old = contents_bin
objcont_new = contents_bin
EXCEPTIONS
others = 0.
data:TRANSFER_BIN TYPE SX_BOOLEAN." occurs 0.
data:CONTENT_BIN TYPE SOLIX_TAB." occurs 0.
data:OBJHEAD TYPE SOLI_TAB.
data:LEN TYPE SO_OBJ_LEN.
*len = '255'.
CALL FUNCTION 'SX_OBJECT_CONVERT_OTF_PRT'
EXPORTING
FORMAT_SRC = 'OTF'
FORMAT_DST = 'PRT'
devtype = 'POSTSCPT'
CHANGING
TRANSFER_BIN = TRANSFER_BIN
CONTENT_TXT = contents_bin
CONTENT_BIN = contents_hex
OBJHEAD = OBJHEAD
LEN = len.
CALL FUNCTION 'SX_OBJECT_CONVERT_OTF_PDF'
EXPORTING
FORMAT_SRC = 'OTF'
FORMAT_DST = 'PDF'
devtype = 'PRINTER'
CHANGING
TRANSFER_BIN = TRANSFER_BIN
CONTENT_TXT = contents_bin
CONTENT_BIN = contents_hex
OBJHEAD = OBJHEAD
LEN = len.
convert to hex table
CALL FUNCTION 'SO_SOLITAB_TO_SOLIXTAB'
EXPORTING
ip_solitab = CONTENT_BIN
IMPORTING
ep_solixtab = contents_hex.
endform." GET_LIST_FROM_SPOOL
*& Form WRITE_LIST
Write a list of SAPconnect conversion rules
form write_list.
data lt_scarr type table of scarr.
data carr type scarr.
select * from scarr into table lt_scarr.
format color = 1.
uline at /1(46).
write: / sy-vline,
'CARRID', 10 sy-vline,
'CARRNAME', 35 sy-vline,
'CURRCODE', 46 sy-vline.
format color = 2.
uline at /1(46).
loop at lt_scarr into carr.
write: / sy-vline,
carr-carrid, 10 sy-vline,
carr-carrname, 35 sy-vline,
carr-currcode, 46 sy-vline.
endloop.
uline at /1(46).
new-line.
endform." WRITE_LIST
*& Form create_packlist_entry
text
form create_packlist_entry using contents type standard table
format type so_obj_tp
changing packlist_wa type sopcklsti1
packlist_counter type i.
data tab_lines type i.
clear packlist_wa.
DATA FORM2 TYPE so_obj_tp.
get the table length of the attachment
describe table contents lines tab_lines.
set binary flag for binary content to mark that this packlist entry
is meant for table contents_hex and not for contents_bin
FORM2 = FORMAT.
if format = 'ALI'.
FORM2 = 'PRT'.
FORM2 = 'PDF'.
packlist_wa-transf_bin = 'X'.
endif.
attchment's description and format
concatenate form2 'Document' into
packlist_wa-obj_descr separated by space.
packlist_wa-doc_type = form2.
describe start and length in contents_txt or contents_hex
which table is meant is decided by the transf_bin flag set above
packlist_wa-body_start = packlist_counter.
packlist_wa-body_num = tab_lines.
increase counter to have the starting line for the next attachment
packlist_counter = packlist_counter + tab_lines.
endform." create_packlist_entry
*& Form create_int_recipient
text
*form create_int_recipient changing receiver type somlreci1.
field-symbols <receiver> type c.
data recipient_int type sadrud.
clear receiver.
fill address type specific recipient structure
recipient_int-address = ''.
cast structure to generic receiver field
assign recipient_int to <receiver> casting.
receiver-receiver = <receiver>.
set address type for INT
receiver-rec_type = 'U'.
*endform."create_int_recipient
*& Form create_fax_recipient
text
form create_fax_recipient changing receiver type somlreci1.
field-symbols <receiver> type c.
data recipient_fax type sadrfd.
data name type soud3.
clear receiver.
name-sapnam = sy-uname.
CALL FUNCTION 'SO_NAME_CONVERT'
EXPORTING
name_in = name
IMPORTING
name_out = name
EXCEPTIONS
others = 1.
if sy-subrc <> 0.
name-adrname = sy-uname.
endif.
fill address type specific recipient structure
recipient_fax-rec_fax = rec_fax.
recipient_fax-rec_state = 'US'.
recipient_fax-rec_title = title.
recipient_fax-rec_name1 = name1.
recipient_fax-send_nam = name-adrname.
recipient_fax-send_cover = cover.
recipient_fax-FORM_LANGU = sy-langu.
cast structure to generic receiver field
assign recipient_fax to <receiver> casting.
receiver-receiver = <receiver>.
set address type for FAX
receiver-rec_type = 'F'.
endform."create_fax_recipient
*& Form create_rml_recipient
text
form create_rml_recipient changing receiver type somlreci1.
field-symbols <receiver> type c.
data recipient_rml type sadr7d.
clear receiver.
fill address type specific recipient structure
recipient_rml-sdest = 'C11'.
recipient_rml-umand = '001'.
recipient_rml-uname = 'MYUSER'.
cast structure to generic receiver field
assign recipient_rml to <receiver> casting.
receiver-receiver = <receiver>.
set address type for RML
receiver-rec_type = 'R'.
endform."create_rml_recipient -
RightFax w/BrookTrout won't place outgoing FAX
Hello,
I have a RightFax server w/Brooktrout T1 card we are going to integrate into a CCM system. The fax server is connected to a 2811 gateway (G2) via T1 ISDN. There is a another 2811 gateway (G1) w/PRI connected to the PSTN. Both gateways are setup as MGCP gateways in call manager. The fax server can receive fax from the PSTN no problem. However, outgoing fax from the fax server fails.
Q931 debug from G2 (directly connected to the fax server) gives "unassigned/unallocated number - call reject" error code. Calls from the G2 PRI outgoing to the PSTN seem to be failing.
My call routing in CM is in place, other MGCP gateways w/pot phones can call out to the PSTN. Seems like a configuration issue, 1st time I've setup FAX in the mode. I've followed the ISDN/MGCP Cisco fax relay config guide. Any help/ideas would be great.
outgoing call flow. Call Manger controlled
fax server/brooktrout T1--->---G2 Gateway (MGCP)--->---Voice VLAN--->---G2 Gateway (MGCP)--->---PRI to PSTN
Thanks.Here are config snippits from GW2 of PRI/MGCP config.
Thanks again!!!
controller T1 0/0/0
framing esf
clock source internal
linecode b8zs
pri-group timeslots 1-24 service mgcp
interface Serial0/0/0:23
no ip address
no snmp trap link-status
isdn switch-type primary-ni
isdn protocol-emulate network
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
voice-port 0/0/0:23
mgcp
mgcp call-agent 10.10.128.21 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp package-capability rtp-package
no mgcp package-capability res-package
mgcp package-capability sst-package
no mgcp package-capability fxr-package
mgcp package-capability pre-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax rate 14400
mgcp fax t38 inhibit
mgcp rtp payload-type g726r16 static
mgcp profile default -
RightFax and PDF result in 'Problem Converting Fax Body or Cover Sheet'
Hi All:
We are trying to send out faxes of invoices and reports to our customers. We have RightFax software and have used it for a long time. We are converting our reports to PDF and send them to RightFax. I am getting 'Problem Converting Fax Body or Cover Sheet'. I can create a PDF from a word document and it will send it, but files output from SSRS errors. What is different between the two.
PhilPHuhnHi All,
We use RightFax and to get around the problem of
Problem Converting Fax Body or Cover Sheet we were told to
open up the PDF you want to send and click print
Select the RightFax printer and hit print.
It will now open up the RightFax window with the PDF attached and you just add in the telephon number and other details
as you would send your fax.
regards
Anthony -
"Enable Protected Mode at startup" stops printing to RightFax
I use a printer to print to RightFax. It uses a separate print processor to route the printer output to the RightFax Client. As long as I use RFPrint.dll for the print processor, AdobeReader 11.1 will not work with a printer using the custom print processor. The only way to get around this is to uncheck "Enable Protected Mode at startup." Is there a way to tell Adobe reader that this printer, or print processor is ok to print to?
Good point, Pat. My problem is that I am an engineer for OpenText and I do maintenance for the RightFax project. This does not just affect me. All of our customers that use RightFax with Adobe are affected by this. I would like to understand what Adobe does not like about our printer and fix that problem so that we do not have to tell all of our customers to disable Protected Mode. Also some of our customers feel that they want to leave protected mode on for better security and if they do, they cannot print to the RightFax Fax printer. So I need to know what is causing Adobe to reject our printer when Protected mode is on.
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RightFax VM not taking inbound calls
I know I am not going to provide a whole lot of info since there is so much to post so I thought I would lay out what works and what doesn't in hopes someone can guide me to solution.
We have a current physical RF (RightFax) with a tech line coming straight into it avoiding CUCM.
I have (with help) virtualized the RF and have it going thought the CUCM 8.6 through a 2901 voice router
I can dial out through an existing PRI. I have added a new PRI to accept incoming calls and this is where I am stuck. Internally I can set up a four-digit extension...say 2901...and get to the RF virtual server. I pointed the DID to the new PRI and get the below results but the call rings not allocated:
001078: Jul 8 12:10:21.663 EDT: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x00BA
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100
vgmducgvg01#
Protocol Profile = Networking Extensions
0xA10F02010106072A8648CE1500040A0100
Component = Invoke component
Invoke Id = 1
Operation = InformationFollowing (calling_name)
Name information in subsequent FACILITY message
Calling Party Number i = 0x0081, 'FULL NUMBER'
Plan:Unknown, Type:Unknown
Called Party Number i = 0xC1, '2901'
Plan:ISDN, Type:Subscriber(local)
001079: Jul 8 12:10:21.667 EDT: ISDN Se0/2/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x80BA
Cause i = 0x8081 - Unallocated/unassigned number
When the DID was pointed (mistakenly by the Telcom) to our local PRI, it actually worked but not to our new PRI. The settings mirror each other on the two PRIs to boot. Same Telcom and everything.
The internal ext works but not the full number.
Anyone have any thoughts on where I should look?
THANKS!!!Ok - so the call is routed into the network and then when you assign it to a route pattern, which is used to route the call to the RightFax server, the call fails. In that case, you will need to look at the H323 integration between RightFax and CUCM. First, you'll need to make sure that the versions are compatible. There are some gotchas when using H323 between CUCM and RightFax just as there are gotchas if you use SIP between CUCM and RightFax. Personally, I'd try the SIP integration over H.323 but it's not that one is inherently better than the other. You need to make sure that you configure the CUCM side based on the latest RightFax integration guide. You also have to make sure that the RightFax is configured appropriately as well. It needs to 1) be configured to accept calls from the CUCM via either SIP or H323 and 2) have the fax DIDs (or abbreviated extensions - whatever you use) configured so it can process the call as well.
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