Rights problem with Acrobat X pro and Windows 8.1

We have bought a CS6 creative suite, including acrobat X. If we use the acrobat X in cooperation with windows 8.1, then we cannot delete or amend files without needing to save them under another name ....
If we install the try out of acrobat XI, then we don't have these problems ....
Message was edited by: WouterGS

Hello,
Yes we have done all updates that were still pending.
After a few day, the acrobat XI gives the same problems ... so I uninstalled the XI try-out and installed the bought X pro version again .... also here all updates have been done ...We really don't know how to solve this ..
We had the same configuration on a Windows XP and a Windows 7 pc, and there all went without these issues.
I also have another Laptop with the same configuration Windows 8.1 + XI pro, and there we also don't have the issue ....

Similar Messages

After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!

After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.

columbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer.

I am having problems with my macbook pro and the dock. About every fourth time I start the computer, the dock flashes on and off, then goes completely off and all I get is the spinning ball with brief moments of the cursor. But the computer locks up.

I am having problems with my macbook pro and the dock. About every fourth time I start the computer, the dock flashes on and off, then goes completely off and all I get is the spinning ball with brief moments of the cursor. But the computer locks up.

Do you have Parallels installed by any chance? There is a known problem that causes symptoms similar to this. You do not need to actually be running Parallels at the time and nothing in ActivityMonitor would point to Parallels. An update corrects the problem:
http://kb.parallels.com/111541

Adobe Acrobat 9 pro and windows 7

I have Adobe acrobat 9 pro and installed it on my Dell windows 7 desktop. When I go to print to Adobe the pictures come up in the print screen with a green hue or tint to them. To view the pictures in the folder they are fine. To actually print the pics to the printer they print fine, but attempting to convert the pictures to a pdf file, they show and convert with this green hue or tint. Any ideas as to why? I had this program installed on my XP windows prior to this with no problems. Very frustrated. Any thoughts.
MIR

You are allowed to use one license on two machines. Deactivate the XP version of Acrobat. Wipe the machine and install Windows 7, then re-install.

PDF initially freezes when opening with Acrobat 9 Pro and Acrobat Reader

Hi-
Every time I open a pdf, either with Acrobat 9 Pro or Acrobat Reader, it freezes the application for about 10-15 seconds. Afterwards, it's fine.
Any suggestions?
Im running XP Pro, 3.25GB of RAM

Any chance you are also using Quickbooks? I understand from Intuit that there is a known issue between Quickbooks and Acrobat 9. My computer does the same exact thing and I am running Quickbooks Pro 2009. Windows XP Pro 64-bit. According to the forums on Intuit, the same problem does not exist with Acrobat 8. So, you have to uninstall Acrobat 9 then in stall 8. The problem is that the uninstall does not completely uninstall 9 so you can't install 8 successfully. Apparently Adobe has an uninstaller that will remove ALL of Acrobat 9 but you have toi get it from tech Support - if you can find one that speaks English well enough to understand what the problem is and what you need. Then you need to find a copy of 8 to use.
The problem is not in opening Acrobat. It opens just fine. It doesn't lock up until you open a PDF file.

Problem with Acrobat 8 Pro on a WIN 7 64bit system

I have installed Acrobat 8 Pro and my Win 7 64bit machine and am having trouble printing web pages to pdf
but can find no exact reason why the just hang in the spooler just saying they encountered an error.
Any help with that?

The updates may resolve the issue. To update you may have to go to ftp://ftp.adobe.com/pub/adobe/acrobat/win/ to get the updates and install them in order.

Using an Osprey 100 card with Acrobat Connect Pro and Vista

Intrigued by a comment I saw on another forum, I tried setting each of the EXE files associated with an Osprey 100 card install in Vista to run in compatability mode for XP SP2, and my Osprey card analog inputs started working (at LAST!!) with Acrobat Connect Pro in Vista. This lets me attach VCRs/DVDs or any device with analog outputs to Acrobat Connect Pro without having to buy a new generation of Osprey or other Vista compatible analog capture cards.
Perhaps this will help someone.

I believe I figured it was somewhere between Flash 5 and Flash 6. I say this because while the resulting presentations could be opened in QuickTime (which only uses Flash 5) a better result would be achieved by viewing in the browser. Either that, or QuickTime's Flash 5 support isn't complete.

Download problems with acrobat xi pro

Tried downloading acrobat xi pro and error message says header length is too large. pls help. thx.

That is a browser-specific message; try a different browser.
Or a different download location https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Install and setup problem with Acrobat XI pro

I have downloaded the Acrobat XI Pro trial program, with no error messages. When I clisk on "setup.exe" the following error message appears, see screen shot :
"This patch package could not be opened. Verify that the patch package exixts and that you can access it, or contact the application vendor to verify that this is a valid Windose Installer patch package"
How do I get setup to start?

@Jeff -- Yes I did use theDownload assistant. Down load completed and assistant started the insall. Received the error message and install terminated. Searched for and found the install folder and have tried install by clicking on"setup.exe". Have not tried a fresh download, did the MSI logging, see next reply.
@LeoAdobeX -- I renamed the file\folder path and eliminated all spaces. Clicked setup.exe and received same error message.
Enabled MSI logging and tried setup.exe, received same error message. Have posted 2 most recent MSI files and the setup.ini file. Here are the links:
https://workspaces.acrobat.com/?d=SxkkNEXK*bJLZnkDjFdWiQ
https://workspaces.acrobat.com/?d=Mdt6KyNSpBViV3h2ZC2pUg
https://workspaces.acrobat.com/?d=AOxVXVIBozy1XrFDwzljoQ
Thanks for your help. Will stand by,

Acrobat 9 Pro and Windows 7

I recently purchased a new laptop with Windows 7 (64 bit), and then installed Acrobat 9 Pro. When i opened a document in Word 2010 and tried to access PDF Settings, Word crashed. I could 'print' but then no bookmarks were created. I ran a compatibility check and it seemed it was checking for XP mode. I though it was compatible with Windows 7?
Solution: I uninstalled the application and rinstalled it in XP virtual mode. I then opened the document in Word 2007 (also installed in XP mode for RoboHelp reasons) and everything worked fine.
Questions:
1. Was this the correct procedure?
2. Why isn't it working in Windows 7?
3. Are there any problems with my solution that i am currently unaware of?
Many thanks,
Jacqui

I have solved the following problem that I posted earlier. The reason i am keeping it is because i shouldn't have to see "Error 1403", but a meaningful error.
The solution was to move the laptop right next to the wireless modem.
Help please. I managed the first update (now Acrobat says 9.2.0). I then
started the next update and after an extremely long time (a couple of hours)
it reached 100% download and then I received an Update failed alert - error
1403. Note that I had to install Acrobat in the Virtual XP mode; this
probably is what made the download so long. This repeated twice.
Jacqui
Message was edited by: JacquiL

Display Problem with my Mac Pro and LG Flatron Wide Monitor in Mountain Lion

After upgrading to Mountain Lion, my Mac Pro has display problems with my LG Flatron display. The image is displayed with a black bar on the right and on the bottom. And the left side of the content is not visible. I tried every resolution available in the Display System Preferences, they are different in terms of how big the black bars are, and what part is not visible, but none of them are correct. I held down the option key to try to detect displays or switch to resolutions that are not normally available. When I restart the image is lined up with the display, but if the display ever goes to sleep or gets turned off, the image reverts to being off center, and the only way I can get it back is to restart... The interesting thing is that this monitor works fine with the same machine if I reboot using BootCamp into Windows 7. The Monitor also works fine, connecting the same connector to a Mac Mini, although that mac mini is running 10.6 and not Mountain Lion. I've reset the SMC and restarted countless times, I don't see any other levers to pull or things to try...

That card is for a PC it may not give you Startup and Option-Boot screens.
The 7950 "Mac Edition" card has a very distinctive look:
http://www.sapphiretech.com/presentation/product/product_index.aspx?cid=1&gid=3& sgid=1157&pid=1777&psn=&leg=0&lid=1

Ongoing problems with newest Mac Pro and CS4

Hi all,
I've just switched from a Final Cut Pro editorial house to a new company that bases production around the Adobe Production Suite using Premiere Pro CS4 for all our editing needs. From what I understand about this company (and this workstation) is that Premiere Pro CS4 has been buggy on this machine and this machine only. I find this strange as it is one of the newer high end mac systems available right now and is more than capable of crushing most video that will be put into it.
In brief a summary of the problems include;
1.) Final exports rarely work, no matter the codec, bit rate, size, duration, etc.
2.) If AME CS4 does manage to successfully export a piece it will generally have random black frames right at every cut starting about halfway through the piece.
3.) Even so much as switching sequences within a project manages to bog the system down and crash it, thus making me have to force quit the program and occasionally restart the machine.
4.) After rendering the work area the machine suddenly becomes unresponsive and thus causes another crash/force quit scenario.
5.) Certain audio tracks will play for about 2min and 30seconds and then mysteriously go silent, while a clear and present waveform is able to be seen (however occasionally premiere will cut this part of the clip off!)
I will post the hardware and software specs below but I feel it is necessary to detail why I find these problems to be extremely peculiar.
Firstly the projects we have are generally shot on the 5D MkII. I understand CS5 has the ability to play these clips back through it's mercury playback system (after it's own internal conform) at real-time and allow you to edit as if it had been transcoded traditionally. We are planning on obtaining a copy of CS5 in the near future but I am currently worried if these problems may be associated to faulty hardware.
Upon my arrival I formatted every drive and did a clean install of OSX Leopard 10.6.5 as well as a fresh install of Adobe Production Premium CS4 (updated to most recent release). This leaves out any possibility of a plug-in such as the red giant filters or sapphire filters interfering with the rendering and exporting process. Nothing seems to work. Even throwing an uncompressed 8-bit clip into AME CS4 manages to crash it.
A coworker of mine had two great ideas on the problem the other day for me to test out. The first being that it could be a bad piece of ram. I figure this could be a possibility as I don't know the history of this machine and I noticed all the RAM slots are full of 1gig sticks (and two 4gig sticks) so there could be a bad one in the bunch. I went through the process of elimination leaving one stick in at a time and testing an export (extremely time consuming) and every time it failed. His second idea was to take my project file and associated media to the creative directors computer which happens to be a two year old Mac Pro running CS4 (on OSX Leopard). He has several plug-ins installed along with tons of additional applications etc etc. Sure enough I loaded up my project file consisting of a bunch of 5D MkII footage and it played back perfectly, exported perfectly, tabbed through sequences perfectly, and did everything it should!
My question is why. Why would his older machine work with this footage on the same version of Premiere Pro CS4 and not my newer, faster, shinier editing machine? I've done everything I can to test any theory I've come up with both from my own experience as well as through internet research. Deleted PList, emptied RAM, emptied Cache, reformat and reinstall, swap RAM around, tested different hard drives, etc. The problem is not isolated strictly to the H.264 files the 5D MkII produces either, as even the uncompressed 8-bit files I've brought in won't play nicely with the system either. It's such a bummer that my first experience with Premiere Pro had to be on a machine that has these horrible quirks but I feel it has a lot to bring to the table over Final Cut Pro and I would love to find a solution to this problem so I can get back to cutting!!
Thank you in advance for all of your help!
System Specs (Hardware)
-Mac Pro 5,1
--2 x 2.93 GHz 6-core Intel Xeon
--14 GB 1333 MHz DDR3(all tested OK)
--ATI Radeon HD 5770 (also tested with a new nVidia card as well)
--(Internal) Operating System Hard Drive - 250GB 7200 RPM
--(Internal) Project File Storage - 1TB 7200 RPM
--(Internal) Preview File Storage - 500GB 7200 RPM
System Specs (Software)
-Mac OSX Snow Leopard 10.6.5
--QuickTime X v10.0 (118)
--QuickTime 7 Pro v7.6.6 (1710)
---QuickTime Version 7.6.6 (1756)
--Adobe Premiere Pro CS4 v4.2.1 (003 (MC: 166418))
--Adobe Media Encoder CS4 v4.2.0.006
Example Sequence Settings and media for a usual Project File
-Media
--24GB of 5D MkII footage (1920x1080P 23.976 frames/second H.264 files straight off the card)
--2GB of sync sound (.WAV)
-Sequence Settings
--Editing Mode: Desktop
--Timebase: 23.976 frames/second
--Frame Size: 1920 horizontal 1080 vertical 16:9
--Pixel Aspect Ratio: Square Pixels (1.0)
--Fields: No Fields (Progressive Scan)
--Display Format:24fps Timecode
--Audio Sample Rate: 48000 Hz
--Display Format: Audio Samples
--Video Previews File Format: I-Frame Only MPEG
--Codec MPEG I-Frame
--Maximum Bit Depth (Unchecked)
--Maximum Render Quality (Unchecked)
Adobe Media Encoder Export Settings from Uncompressed 8-Bit FILE to High Quality H.264
-Source Clip: Uncompressed 8-Bit 4:2:2, 1920 x 1080 Millions, 16-bit Integer (Little Endian), Stereo (L R), 48.000kHz 23.98, Data Rate of 799.15 mbits/s.
-Format: H.264
-Preset: HDTV 1080P 24 High Quality
--Customized to:
---24fps -> 23.976fps
---Pixel Aspect Ratio: Widescreen 16:9 -> Square Pixels
---Bitrate Encoding: VBR, 1 Pass -> VBR, 2 Pass
---Source XMP metadata turned OFF
Adobe Media Encoder Export Settings for Premiere Pro SEQUENCE to High Quality H.264
-Source Sequence: See above example.
From AME Directly: [File>Add Premiere Pro Sequence>Project>Sequence>OK] (Usually takes a long time to get Sequence section to show up)
From Premiere Pro: [File>Export>Media]
-Format: H.264
-Preset: HDTV 1080P 24 High Quality
--Customized to:
---24fps -> 23.976fps
---Pixel Aspect Ratio: Widescreen 16:9 -> Square Pixels
---Bitrate Encoding: VBR, 1 Pass -> VBR, 2 Pass
---Source XMP metadata turned OFF
Adobe Media Encoder Export Settings for Premiere Pro SEQUENCE to Uncompressed YUV 8 bit 4:2:2
-Source Sequence: See above example.
From AME Directly: [File>Add Premiere Pro Sequence>Project>Sequence>OK] (Usually takes a long time to get Sequence section to show up)
From Premiere Pro: [File>Export>Media]
-Format: QuickTime
-Preset: Custom
--Customized to:
---Video Codec: Uncompressed YUV 8 bit 4:2:2
---Quality 100
---Width: 1920 Height: 1080
---Frame Rate: 23.976
---Field Type: Progressive
---Aspect: Square Pixels (1.0)
---Render at maximum Depth (Unchecked)
---Audio Codec:Uncompressed
---Sample Rate: 48000 Hz
---Channels: Stereo
---Sample Type: 16 bit

The move from FCP to PP is a good one, however, it's only half way there.
Next, move to a Windows 7 64 based machine using an i7 950 and 12 GB RAM at a minimum (with a GTX 460 or better as a seriously considered option), and then upgrade to CS5.
Chances are more than excellent that doing will resolve all your issues.

Font problem with Acrobat 8 Pro

When I print to pdf using Acrobat 8 Pro, I find that the fonts don't always look the same in the created pdf file as they do in the original document (whether created in Pages or Word). They look a little squished or altered slightly in a way that isn't as smooth as the original. And I'm not even using rare fonts but ones like Arial.
However when I open these pdf files in Preview the fonts look the same as the original. And when I open them in Reader on a PC they still look as bad as when viewing in Acrobat on the Mac.
I've tried adjusting the settings in Distiller and have printed the pdf files using a high quality setting that embeds all fonts and still the fonts come out looking not quite right.
This has been very frustrating to me as I never had this type of problem when using Acrobat on Windows before. The pdf files always came out exactly like the original source document. Is there something different about Acrobat on a Mac or is there a setting or something else I can fix?
I'm running OS X 10.5.4 on a Macbook Pro.

Have you checked the font embedding inside File / Properties / Fonts /?
Are they set to embed or not since High Quality DOES embed the fonts ...
Jon

Trouble with Acrobat 9 Pro and Lotus Notes

Hi folks,
I have an client, running Windows 7 Pro with M$ Office 2007 Pro, Lotus Notes 9 and Adobe Acrobat 9 Pro.
My problem is, that I am not able to initiate an e-mail-based review.
I can't choose an adressbook, it always says that there is no connection to the e-mail-program.
Also if I enter an valid e-mail-adress this message appears.
Lotus Notes 9 is set as the standard mail program in windows.
I hope, you can understand my problem and you can help me.
Cheers
Christian

Hi Christian,
Please set Outlook as default mail client and see if review can be initiated successfully or not.
Also note that, Lotus notes 9 is not officially supported with Acrobat 9.
Regards,
Priyanka

Problem with Acroabt X Pro and Terminal Server 2008r2

I have deployed Acrobat x Pro on a 2008 R2 Terminal Server. Everything was going great but a while back I had to reapir the OS and re-install Acrobat and a few other Programs because of a minor virus. I have confirmed everything is running fine and that the virsu is gone. However, since then users prefernces and settings have not loaded up when they open up acrobat. The pfx file is still there for all users it is simply not loading along with the rest of thier prefernces. Has anybody seen this before and does anybody have a fix for it?
Message was edited by: Skywalker32

Hi Skywalker32,
I think Sabian is on the right track, well other than his nomenclature being incorrect. The way Acrobat/Reader works is the list of digital ID files are store in the registry like in the example above (except you'd be looking for 10.0 in the path and either Adobe Acrobat for your Acrobat users or Acrobat Reader for the Reader users).
So with that in mind, are you using a GPO to push the individual PFX files and are you using the Adobe Installation Wizard to customize the application (Acrobat or Reader) installs? I'm just trying to get a handle on what's in play here. Also, I thought that maybe the digital ID file location could be set as a lockable preference in the HKLM portion of the registry, but they can't so if that's what you are trying to do via the installation wizard that could be a problem (not that I think you are, I'm just taking a shot in the dark here).
Thanks,
Steve

Rights problem with Acrobat X pro and Windows 8.1

Similar Messages

Maybe you are looking for