RIM Application error when syncing info

Using a 9800 Torch and latest Desktop Software OS 6 to sync Lotus Notes Organizer info (non enterprise).  Device connects, goes through contact info ok and then the following message pop's when the calendar tries to sync.
Synchronize: Rim.Desktop.exe - Application Error
X  The exception unknown software exception (0x0000417) occurred in the application at location 0x7858c955
The the software closes.
Tried reinstalling the desktop software - same problem?
Any thoughts/ideas would be appreciated - thx

Hey jucipriano,
Welcome to the BlackBerry Support Community Forums.
Try resetting the configuration sync settings in BlackBerry Desktop Software which is under Synchronize option.  Once completed, re-setup the sync then test.
-ViciousFerret
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