Ring only 3 times before voice message is activated

I got an iPhone 5 and handed my iPhone 4 to someone. We reset the iPhone 4 completely and restored it to factory settings but it only rings 3 times before switching to the voice message. The current user is not on a contract and is making use of the prepaid system. He also uses another carrier. Please advice is as I/we have depleted our options.
Regards,
Gerhard

This is carrier dependent and based on time, not the number of rings.
The current user needs to contact his/her carrier and ask for the time to be increased to the maximum.

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