Ring tone problems

Hi
I am having problems when I set my phone to loud and go to set ring tones, email tones etc. The tones change but the sound is the same as it originally was! No changes even though it says it has. It also won't give me a 'test sound' when highlighting the new ring tone or when i select it and press 'try it' it just vibrates and no sound!
This is one of many problems I have had an unfortunatly no help from the service provider. If I hear 'can I help you with anything else' once more when they haven't helped me with my original problem I will scream!
Many thanks,
Ratta

Which device and OS version?
Message Edited by knottyrope on 07-09-2009 03:27 PM
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