Ring volume low & people cant hear me very well even on speaker???

Howdy, I have a iphone 4 version 4.3.5 (not sure how to find operating system..) I am having problems with the volume. The incoming call ring is really low, I have increased it to max in the settings with no luck and people are finding it hard to hear me? I just hooked it up to itunes to sync. I am not sure if there is a problem with the speakers at the bottom - how do I take the back or bottom off - maybe it needs a clean out. or Is there a download update?
I am not very iphone savy so any assistance wld be appreciated.
Cheers

The fact that it works with Facetime means your microphone works.
You can try resetting your iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists.

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