Ringback not occurring when simultaneous ringing or forwarding is on

I have an issue where ringback is not heard on a caller to Lync if the Lync user has forwarding or simultaneous ring turned on.  This issue occurs with anyone that has simultaneous ring or forwarding turned on.
I have looked through the forum posts and have checked the following settings on my SBC AudioCodes Mediant 1000 (connected to Intelepeer):
Enable Early Media = True
183 Message Behavior = Progress
Play Ringback Tone to Tel = Play local until remote media arrives
Forking Handling Mode = Sequential Handling
Are there any other settings I should check?

Hi,
The most common reason a caller doesn’t hear a ringing tone is due to an early media setup conflict, so please try to disable early media and test again.
You can refer to the link below:
http://blogs.technet.com/b/nexthop/archive/2012/09/27/lync-users-do-not-hear-ringback-tone-for-outbound-calls-through-pstn-gateway.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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