Ringback tone will not play

I bought a new ringback tone on October 1 and it will not play.  I have set it as default, set it for all days, etc. and all I get is the Verizon classical thing.  HELP!

    Let's make sure that you can personalize your calls, k_u_jayhawk1998. Was the Ringback Tone added to your line through My Verizon with your phone number as the login? Were you able to verify that the default tone is not set for specific callers? Have you been able to use Ringback Tones in the past?
AndreaS_VZW
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