Ringer doesn't work for incoming calls

My iPhone 4 ringer won't work for incoming calls. It is not on vibrate only and the ringer works through the earphones when earphones are connected. Any suggestions?

Thank you so very much.
. Simple yet perplexing.. I bought the waterproof case and had them put it on before leaving the store.. GRANTED, I never read the instructions.. Just knew it must have been something in the way I programmed the phone. I especially loved that you put up an illustration with your explanation. 
Mahalo,
Donna Jo

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