Ringer Volume icon

When I attempt to change volume using the home page icon,the icon acts like it is locked and won't open to allow me to change volume.Help

Hello kufan1, 
Welcome to the forums. 
We are not sure what icon you are referring to. The speaker icon on the main screen of your device is a profiles icon and it is not used to change the volume of your device but rather change the device profile. Are you referring to a 3rd party application you install to have the ability to change the device volume or are you in fact referring to the profile icon?
-SR
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    SonOfTheSouth wrote:
    Also, unwanted down volume change, by pressing of the volume button, can happen in many ways such as in a pocket, carrying it in your hand, passing the phone around, lots of ways. 
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    SonOfTheSouth wrote:
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