Ringer won't work when getting a call

ringer won't sound when receiving a call

First thing to check when the phone is not ringing is the mute switch. See this graphic.
If that is alright, the next thing to check is to see if Do Not Disturb is turned on. Is there a small crescent moon icon next to the battery icon? If so, then go to the Control Panel by swiping upwards from the bottom of the screen. Do Not Disturb is the next to the last icon on the top row, the one that has that crescent moon.

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