Ringtone, Text alerts

I had changed iPhone cases. I changed from Otterbox to Lifeproof. Bought it from BestBuy and the associate put the case together for me. But now I can't hear my ringtone, text alert or mail alert unless I have my headphones on my ear. Is this a glich on the iphone. What should I do? Thank you.

I called Verizon Wireless. I figured it out!

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