Ringtones and BBM alerts not working

Hi, I have created several custom ringtones and phone alerts on both mine and my husbands new BB 9320's . These were working just fine for the first few weeks but now the custom BBM alerts will not work on my phone but the custom ringtones do work. Instead of the custom alert I've selected the alert sound for the normal profile is the one that sounds. However the custom alerts DO work for text messages ! Just not BBM !
My husbands phone has the exact opposite problem, BBM alerts work, ringtones don't !
The problem seems to have happened after I had installed some various Apps . So I uninstalled all those apps and I've done both a soft reboot and battery pull on each phone trying to fix this. I also deleted those contacts and their custom alert set-ups and re-added everything from scratch, rebooted again, still nothing. It's been like this for a few weeks now, I just can't figure it out . Please help !

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KB26203 BlackBerry smartphone ringtones will not play
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Try doing a hard reboot of the iPhone
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alexleonard617 wrote:
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Ringtones and BBM alerts not working

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