Ringtones and Old iTunes Account Name
I tried to create a ringtone from a song I purchased when my account was a former email address. I could not purchase the ringtone with the email address my iTunes account now has as the account name. When I "get info" on the song I see the old email address as the account name. I cannot login to iTunes with that login name since it no longer exists. Is this making sense? Any suggestions?
I did get good support by emailing Apple after a couple of tries. The person helping me did some digging and found out that I had two account names, neither of which matched up with the info on the purchased music.
The current account name would not work. Even though my purchased music listed a third account name, they suggested I try the second account and sure enough it would allow me to purchase the ringtone.
So if you can't get it to work you might try emailing Apple and asking that they check your history to see if there is an account that will work for your purchased music.
Similar Messages
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HT5621 Removing and old iTunes account
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You cannot delete accounts, you can only stop using them. Does the account have private information in it such as a credit card number? If it doesn't then don't worry. Note also anything purchased through the acount remains permanently linked to the account.
You can also explore features through
https://iforgot.apple.com/ -
Ringtone & Old iTunes Account Name
I tried to create a ringtone from a song I purchased when my account was a former email address. I could not purchase the ringtone with the email address my iTunes account now has as the account name. When I "get info" on the song I see the old email address as the account name. Any suggestions?
See if there is info that helps in here:
http://support.apple.com/kb/HT4436
Find my iphone ( without mobileme) is available for iphone 4, ipod touch 4th gen, and ipad. -
New nano and old itunes account
My husband has the video ipod and his own itunes account. Where do I go about setting my new nano up? Do I need my own itunes account or can I just tranfer my playlists from his account to my new nano? Please help...not very good at this.
Plug the new iPod in, and then see this article for information.
(24751) -
My ipod reset itself it would not let me log into my old itunes account so I made a new one how can I get to all my music and stuff.
To recovery yoyr existing account:
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
If necessary:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
One old iTunes account and an iPad with a new .me account
I'm trying to syn my music from my iMac to my iPad. I have a new .me address for iCloud and Face Time but i have quite a lot of music brought in iTunes on my old iTunes account. in order for my mac to accept my iPad I understand the iPad needs to be signed in with the account the music was brought with. If I sign of the store on the iPad will I be able to sign back in with my old account, sync the music and then sign back in with the new .me account?
You have two options:
Option 1
Open AirPort Utility, select the AirPort Express and click the File menu at the top of the screen and choose Export Configuration File. Choose a location...desktop, etc, name the file, and click Save.
When you are ready to install the new Express, open AirPort Utility, click the Express, click the File menu and choose Import Configuration File.
Option 2
When you open AirPort Utility to configure the new Express, you will have an "Other Option" to Replace an Existing Device. -
How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated. -
Setting up Brand New iPad 2 - iTunes Sharing and Getting Files from old iTunes Account
Greetings. I recently purchased an iPad 2 (convert after 20 years of PC use) and have been waiting to set it up until I knew the proper way to proceed. I have multiple questions and am hoping those of you with more Apple experience can help out a convert .
I would like to set it up with a new iTunes account so when my wife gets her iPad 2 next year we can share apps and movies we buy on iTunes. Do you always have to sync your iPad to your PC to get your latest purchases or can you do that via the wireless connection directly on the iPad after the initial set-up?
That said, if one of us buys an app/movie, will we both have to carry it on our iPads or will they store remotely on iTunes or on our PCs? I'm just concerned about maxing out the storage space on the iPad. Do the purchases need to occur on your PC vs. the iPad itself for both to have the app/movie access?
I've also read about iCloud issues and syncing all calendar/contact/etc. accounts if two iPads are set-up with the same Apple ID. What's the best way to initially configure the iPads so that you avoid this headache in the future?
Once I get all this settled and get a new iTunes shared account working, is there any way to get the movies I have in both of our old iTunes accounts into the new shared iTunes account? Can I simply drop them on a jump drive from one PC and place them into an appropriate folder on the new PC that the iPad sync's to if it does in fact need to sync?
Again, appreciate all the help and sorry for all of the confusion and multiple thoughts. I would just like to set this thing up once and for all the right way.
Thanks again1, you can (re-)download a lot of purchases directly on the iPad without having to connect to your computer - apps and ibooks can be re-downloaded (as long as they remain available), music can be re-downloaded in some countries; tv shows can currently only be re-downloaded in the US. Re-downloading
2, films are a one-time only download, so you can either download it on your computer's iTunes and sync it to your device(s), or if you download it directly on the iPad you will need to then copy it to your computer's iTunes (connect the iPad and do File > Transfer Purchases) so that you can make a backup and copy it to your other iPods, iPads etc.
3, I haven't had any problems with iCloud, but then I don't share my account so it's only my account and contacts on my iPad and iPhone.
4, you can authorise your old accounts on your computer's iTunes (Store > Authorise This Computer) and copy the films onto it : File > Add File To Library - you can't copy or transfer content to a different account (nor can you combine accounts), they will remain tied to the original account
The iPad's manual has some info about syncing and each of the built-in apps (the iBooks app is covered in the manual though it isn't pre-installed, but you can download it for free from the store) - the manual can be downloaded from here http://support.apple.com/manuals/#ipad -
I had my iTunes account synced with an old e-mail account. I no longer remeber my password for this account and no longer have access to this e-mail account. I was able to change my information to a new e-mail in iTunes and iCloud with no trouble but my iOS device keeps asking me for the password to my old iTunes account which I can't remember. It defaults the e-mail reset password to the account I can no longer access and also says the date of birth I am entering does not match the records they have... I'm so confused, and I really dont get how my birthday is wrong? When trying to delete the account all together from iOS it asks again for the password...can anyone help me? Thanks!
Is your phone still signed in with your old iTues ID for iCloud (in Settings>iCloud)?
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help 4 of my authorized computers crashed or are gone how do I remove them from my itunes account as authorized accounts for my new macbook iphone and ipad to use? I CANNOT access them can i call you?
also if i have an old itunes account on another email can i transfer those songs i still have access to both emails?
thank youDe-authorise all, then authorise the one you still have.
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I am trying to get an old iTunes account reactivated for my new MacBook Pro. Originally I had iTunes for my iPod Shuffle and connected to it with a Windows laptop. I have dumped Windows in favor of Mac OS and now have a MacBook Pro with iTunes installed. I want to get at the 100s of songs I had out on iTunes but my email address for the old account is no longer active (was a work account and I have since retired). How do I get a new email address (and ID) assigned into my old account so I can access it and get at my music?
Unfortunatly, you can't. I had the problem with an iPod classic and looked into it. You could make a new apple account and transfer it to that, but thats it and even that isn't garenteed to work.
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I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad. Is there a way to transfer songs from my iPod (old iPod video) onto the new iTunes on my new computer and use my new apple ID to sign into iTunes?
I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad. Is there a way to transfer songs from my iPod (old iPod video) onto the new iTunes on my new computer and use my new apple ID to sign into iTunes?
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My Ipod was originally set up as a sub-account of a firends. After that, I got an Iphone and set up my own Apple account. I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over. I just really want to get the new Ipod under my own account, and be able to use it...
There is no such thing as a "sub-account." Also, you probably mean iTunes library, when you say "account." Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases. iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account). You'll need to clarify...
So, this is what I think you are saying. You previously shared an iTunes library on a computer with your friend. Your old iPod was synced to that iTunes library.
You got an iPhone, and at that time, you set up your own iTunes library. Is that on a different computer? How does the iPhone affect your question about the iPod?
You got a new iPod. What is your "old iTunes"? Is that the iTunes library you shared with your friend? -
the email address connected to an old itunes account is no longer active. Can't access music i bought many years ago with out it and the old password.
neilfromvancouver wrote:
the email address connected to an old itunes account
Old iTunes account?
You created a new iTunes account instead of updating the old account with new info?'
Contact iTunes support. -
Hi there Apple Community!
I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore) and I can't remember my password or security questions, argh.
Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts!
Many thanks in advance.Paulini88!!! wrote:
Hi there Apple Community!
I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore)
Then update it to new email address. Creating a new AppleID is usually not a good thing as anything on your old account will not be transferred to your new account.
See this -> Change your Apple ID - Apple Support
and I can't remember my password or security questions, argh.
So reset them...
See this -> If you forgot your Apple ID password - Apple Support
Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts
Restoring it will not delete it.
You need to turn it off (Settings > iCloud - Delete account then re-enable it with updated AppleID.
This is the ONLY way you can do it.
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