Ringtones are in my library but won't show up in the tones folder

I have iTunes10 and an iPhone 5. The files are the correct format (m4r), they show up in my music library as a ringtone, the tones folder is already showing, but the ringtones do not show up in my tones folder. I have already tried saving the files to the desktop and then deleting them from my music library and then opening the file from the desktop. It automatically adds it back to my music library as a ringtone but does not add it to the tones folder. Does anyone have any idea why iTunes won't allow me to put anything in my Tones folder and nothing will show up in there even if it is the right file format?
Also, because there is nothing in the tones folder when I connect my iPhone there is no tones tab at the top of the screen to allow me to select any syncing options. The tones folder shows on the left side of the screen when I click on the iPhone to expand it but no tab at the top and it won't let me put anything in the tones folder under my iPhone either. Any advice/suggestions would be greatly appreciated.

I am having the same problem. I spent three hours on the phone with Apple Reps last night. They first said that they would have to reinstate ? my permissions, which they did (I had also lost some music) but after an hour of downloads, I still had no tones. Spoke with another Rep and they said if I purchased the Tones on Istore they should show up. I had. They didn't. Then said that it could be the "older" music was no longer compatible and it MUST be purchased through Itunes Store to show up in Tones automatically. So...I bought almost $20 of Tones last night after I hung up, and NONE Of them show up in my Tones folder. I have tried everything. I cannot move them by drag and drop.
This has been an ongoing problem for me for over a year, and so far, I cannot get any help.
I was asked if it was possible if I had different Libraries. I told them I don't know, since I have used Itunes since 2009 (and like the old version much better) and I have never changed my Itunes login or password. I have however, had different computers. I hope someone can help with this issue.

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