Ringtones greyed out with sync arrows next to them

I have a ringtone that I have purchased from itunes previously. It shows on itunes in my phones ringtones, but it is greyed out and has the sync arrows next to it.
This ringtone has worked in the past. I have now ticked the box (as some previous posts have advised) and now have a tones tab in my itunes library. I do not have a tones tab on the top of itunes when i have clicked on my phone in side list. Some other posts have said to uncheck and re check sync tones, but i am unable to locate this.
Help.

Here it is again...
Connect the device
On the Tones tab (select your device in iTunes) uncheck Sync Tones
Sync the device
Check Sync Tones
Sync the device
tt2

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Ringtones greyed out with sync arrows next to them

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