RMA for Configurations

We are using PTO/ATO Models and want to ensure we only issue a credit note if the complete model was returned.
Somehow Oracle interfaces each component/option directly to receivables interface.
Do you know a way to ensure complete credit notes ? (other than approvals)
null

Good luck to you as I have been struggling with customer service for quite sometime. I finally was issued an RMA number to have my son's Zen Sleek fixed (having issues with it locking up, won't boot up, won't connect to the computer, etc). I mailed it in, along with the $25 diagnostic fee, only to have them send it back to me, telling me there is nothing wrong with it. I'm so frustrated. I replied by email asking them what to do next, their reply was the same email they originally sent.....go back to where I bought it (dead-end there, they won't help), or send a request for ANOTHER RMA number, send in ANOTHER $25 so they can test it. This is ridiculous!

Similar Messages

CRM RMA orders for configurable products

Hi Experts,
We have configurable products created in ERP. We need the capability to place the configurable products in CRM RMA order. Any guidence on the steps that are needed to bring the configurable products to CRM is greatly appreciated.
Also Is it possible to place a return order for Configurable product as a whole and individually on a single variant of the product? Serial numbers are associated at both the levels.
Thank you
Ram

Tony,
It looks more like an issue with the loading of the JCO properties before the logon. Can you go to XCM and try reentering the password and save the config. Once done do a test connection and restart the application.
Then set a breakpoint in the BackendBusinessObjectBaseSAP class in the method getDefaultJCoConnection().
Here when the current connection is invalid it tries to read the config properties from XCM. Just check if it is reading the correct values from the config ISA_COMPLETE which is read on the backend object.
In case of mismatch, you need to fix that or you could try to build a new JCO connection with your own parameters.
Pradeep
Edited by: Pradeep Kumar on Mar 11, 2010 6:20 AM

Manual Pricing for configured materials in Sales Order

We use variant config for our goods produced and the pricing results from what is configured. Thsi works fine.
However, occasionally there is a need to replace this pricing with a manual price entered into the Amount column on the order line. The PR00 condition comes in OK but we find that if changes are made then the configured prices are re-applied as well so the order line ends up with 2 types of pricing in effect.
How can I stop this happening i.e. to get SAP to use <b><i>only</i></b> the manual pricing if a price is entered into the Amount field?
Thanks
Jim

Jim
Are you sure that you are using PR00 for configurable mat, Ideally it should be VA00
Leaving that aside, if you keep the condition type as Manual entry as priority or No restrictions, in the Manual entries, then when the automatic entries are overwritten by manual entries, only one record will exist and the automatically updated record will no more be in the screen. Please try it.
There is also a OSS note for this, though I dont knwo the number. You can try for it.

Creation of Sale Order for configurable material with availability check.

Hi,
We have a scenario in which the material is configurable. The configurable material (X) has few variants (Ex: X1, X2, X3, X4, X5). While booking the sale order, we use the material number (X).
Further, the material planning is done for the variants X1, X2, X3, X4, X5. The standard variants are planned for production in advance.
1.     While booking the sale order, we want the availability check of the stock (type matching to happen). What needs to be done in configuration?
2.     While booking the sale order, there is a possibility that the configuration selected will not match with any of the standard variants due to some additional requirements of the optional features, in such cases how to link the standard variants to the sale order & create requirement for additional requirements.
Regards,
Umesh

Hi Umesh,
           1.Create material master for configurable material and variants in mm01.
           2.Maintain BOM for the configurable material in CS01
           3. Configur the variant configuration steps
              a. Create charecteristics T.code CT04
              b. Create values and assign classes
              c. assign the values to charecteristics
              d . Maitain dependence T.code CU01
              e.create configuration profile t.code CU41
              f.stimulate the configuration profile.
4. Do the availability check configuration through this path
IMG --> Sales and distribution > Basic functions ,> Availabilty check and Transfer of requirements.
5. Maintain the Availbility check field and MRP views in the material masters other wise you sit with PP people and do that
I hope it will help you
Regards,
Murali.

Make to Order for Configurable Material & Error in Confirmation

Hello, PP Gurus,
I am doing one MTO for Fabric business but during the confirmation I am getting error that
SALES order Stock does not Exist as well Please inform me Costing procedure in this scenario.
*is it necessary to run MRP in this scenario?*
Please see the all Details of Business so that U can give answer properly.
One is raw fabric (Raw material) which has to passed different process to convert Colored fabric as my Finish product as well I can sale Raw fabric also.
is it possible to maintain raw fabric and Colored fabric with same mat.code?
I have configured the material as well all pricing BOM, Recipe its working properly.
How can I assign the material to Operation? I am getting GRAY field in New Assignment in change recipe mode ..
Is it possible to use Material type other than KMAT? I want to use Finish material type. If yes How?
Right now I can create Process order from the Sales order but I am facing error in confirmation that Sales Order stock does not exist than I have to transfered stock to Sales order and error get solved temporarily but I want to avoid this manual transaction to remove this error. Any configuration is required please inform.
My configuration is given below.
MRP Type : PD
BOM item Category: L Stock Item.
In dependency & Profile I have set radio Button as Single level Bom explosion.
Order Bom selection in profile.
Strategy : 25 make to order for configure material.
How can I do ? please suggest any changes
I have only 9 months of SAP experience within short time I have gain lot knowledge from this site and other reading material as well my learning Learning thirst.
thanks to all SAP gurus..
THANKS IN ADVANCE .... Definitely I will reward points even if my some questions get solved...
Regards,
Bhavik dangi.

Hi,
You can use variant configuration for selling the colored fabric. Use the basic fabric as raw. and maintain variant configuarations to have many variants.
Please use strategy 25. When you run MRP the planned orders will be generated and will be assigned to the sales orders. You can see it on the account assignment tab.
In material master pleasse maintain Individual collective requirement indicator to 1-individual in the MRP-4 view.
Then the stocks will be reserved to the specific sales orders.
Thanks and regards
Murugesan

Material variant replacement in sales order for Configurable Material

HI
I am using variant configuration. In this i have created material A as configurable material and have Preconfigured Material B as its variant by assigning configurable material in MRP 3 view.
Now when i am creating Order for material A i.e. Configurable material and the characteristics values are same as that of Preconfigured material system is not replacing Configurable material with Preconfigured material.
Please help me out.
Regards,
Anand.

Even after maintaining the item category MTAC(Mills Make to order config at mat level), the configurable material is not getting replaced in the sales order (va02). It is just showing material variant exists for the configurable material.
The setting in item category for configuration is.
Config. Strategy 01(Sales Order Strategy (TAC, TAM))
Mat. Variant Action 4 (Replace configurable material (Append and change))
ATP material variant 2 (Do not substitute if not completely available)
Structure scope D (Configuration, poss. with BOM explosion)
I have maintained the stock for material variant as well to take care of ATP material varinat setting shown above.
Please suggest if missing something.

What are the permissions required for configuring Streams in 10g

Hi All,
Is admin privileges required for configuring Oracle Streams in 10g. Please confirm.
Thanks,
Redro

What admin privilege are you referring to? There are many admin privs in the Oracle database.
What is absolutely required is reading the docs. Did you do so?
They are at http://tahiti.oracle.com
and they explain it all quite clearly.
There are also working demos here:
http://www.morganslibrary.org/library.html
Find anything with the keyword "Streams"

Creation of IBase with reference to sales order for Configurable product.

Hi Experts,
Can any one tell me How to create Ibase with reference to sales order for Configurable Products. I know we can create this using IB63, but what i need to do in this Transaction code and what settings i need to do in SPRO.
pls send ur replies to [email protected]
Thank you..

Hi
You can create IBase using T-Code-IB53 and in there you can give Parent and child products.
A)Define Installed Base Category and Installation Rules-CRM
B)Define Object Families
C)Define default settings for equipment replication
D)Define Serial Number Profiles-ECC
E)Txn BF31-ECC
F)Set up attributes for individual objects
G)Set up set types
H)Set up category
I)Set up views
J)Allow reference product for IO
I hope it helps
If you require further help let me know.
Cheers
Raj

How to do the Partial delivery for configurable material ?

Hi All,
I am creating a sales order for a configurable material and is trying to do the partial delivery for the same. But, after the outbound delivery the status of the sales order is shown as completed although I have done the partial delivery.
Here are the steps I followed.
1. material I used here is a configurable material.
Main settings.
a. In Basic Data tab, marked as configurable
b. Procurement type='E' in MRP 2 tab
c. Strategy group as 82 in MRP 3 view.
2. I created a sales order for quantity 10
3. Created a production order followed by goods Movement thereby increasing the stock.
4. Did the outbound delivery for quantity 5.
Now if I checked for the status of the sales order using VA02, the status for the line item as well as for the sales order was "Completed" although I had done partial delivery.
I have checked for setting in Customer master record, item category in VOV7. Everything seems to be fine.
I checked for all the information in the FORUM without any help.
Can you please help me?
Kind Regards,
Anupama

Hi,
For Info, I am creating a sales order for Item category TAC.
1. In my case, after completing the partial delivery, in the document flow for Order, the status is shown as completed.
2. In status overview for this item, delivery status indicator is set as 'Fully delivered'.
I did check in the customer master record and the field
Partial delivery per item is set to Blank( Partial delivery allowed)
3. I did run the report RIBELF20 and I am getting this error for all the sales order I created for partial delivery for configurable material.
For Normal item, the status is showing properly.
Is there any other settings I have to check?
I needed this to be working. Please help

STO for Configurable material

Dear All,
We require to configure the STO process for a configurable material, but as per the present system configurable material production in supplying plant triggers by sales order. this resulting in non availability of material to dispatch against the STO purchase order.
Please help me to resolve this issue.
your inputs are awaited!!!
thanks & regards,
Anup
Edited by: anupam sharma on Jun 27, 2010 3:59 PM
Edited by: anupam sharma on Jun 30, 2010 8:49 AM

Maintain the correct MRP parameter for the material, i.e., special procurement type for stock transfer in MRP2.
So, you have set this up and it generates the stock transfer requests.
Note that the STO will have the account assignment for sales order stock.
Check following links for hints:
Re: Material xxxxx in plant xxxx is configurable and will not be costed
CK11N:Costing done for Configurable material is throwing error
Hope this can assist you.
Thanks & Regards
JP

Routing for configurable material

Hello PP gurs,
I want to create Routing for Configurable Material in SAP PP-PI or PP industries. How the object dependency is defined applied ?
This requirement is for Make TO Order scenario for Configurable Material.
At present I am working with resources only.
I want to create in such away So that while creating Production order system should ask select BOM & routing.
How can I define the Super BOM & Super Routing in Order?
Is it possible to calculate cost for this kind of requirement?
Please Give your Contribution from Whatever the Questions above....
Thanks & Regards,
Bhavik Dangi.

Dear,
In can explain youn w/ example
Let us say you have to manufactur CAR's(matyerial no in SAP is CAR). The coonfiguration options are - Paint, and tyre
Create a char inn CT04 as piant and tyre with value as below(data type = char)
Paint - white, red, blue and black
Tyre - Redial, Normal
Create materials like White-paint, Red-paint, Blue-paint, black-paint, Tyre-redial, tyre-Normal, Engine
Create a class in CL01 called CAR-CLASS , clas type 300 and assign the above Char to this class
Assign this class to Material CAR.
Create BOm with following items
Engine
White-paint
RED paint
Blue-paint,
black-paint,
Tyre-redial,
tyre-Normal,
Create a object dependency in CU40 type - selcetion condition to selcet red-paint material when in Sales order select paint red. and like this all others.
Selection condition for red paint is as below
Paint = 'red'
Like this for all others
Paint = 'white'
Paint = 'black'
Paint = 'blue'
Tyre = 'Normal'
Tyre = 'Redial'
Assign this object dependency to BOm items
Engine
White-paint -
>Paint = 'white'
RED paint -
>Paint = 'red'
Blue-paint, -
>Paint = 'blue'
black-paint, -
>Paint = 'black'
Tyre-redial, -
>Tyre = 'Redial'
tyre-Normal---->Tyre = 'Normal'
Now create a configuration profile
When you create a Sales order, system will pronmpt to enter the vlaues for piant and tyre
if you have selceted piant as red and tyre as normal, then the BOm will look like as below
Engine
RED paint
tyre-Normal
This is the configured BOM...what you have cretaed is supre BOM.
It is available in PP
For nmore information see blow
http://help.sap.com/saphelp_47x200/helpdata/en/92/58d455417011d189ec0000e81ddfac/frameset.htm

PIR creation for Configurable material

Hi,
Please let me know, the process for creating PIR's for a configurable material.
Currently my client is using Stategy 82 for creation of prodcution order directly from sales order and does the selection of characteristics while creating the sales order.
when i try to create PIR using MD61,the system is giving a error " No Planning Profile maintained".
please help me out with the steps to be followed for creation of PIR's.
Regards
Ramesh

Hi,
you can not create PIR in MD61 with planning strategy 82. it is MTO stategy.
If you want to plan for configurable materials, go for characteristic plannijg strategy like 56.
In characteristic planning you need to maintain option (characteristics) usage % in MD61. In addtion to configurable profile it also needs planning profile 9 where you need to maintina exact characterisrics for whome option % should be maintinaed in MD61).
If you dont include certain charcteristics from configurable profile in planning profile then they will not be planned in Md61.
Check Charcteristic planning at below link:
http://help.sap.com/saphelp_470/helpdata/en/75/504853a39a11d191930000e8a5f6e6/content.htm

Availability check for configurable material.

Hi,
We are implementing SAP ECC-6 & facing
issue during availability check for
configurable materials.
I'd like to take an example of
computer for better understanding.
Will consider Computer as super BOM and
following 2 as BOM:-
BOM-1. a)Monitor b) Cpu c)Key
Board d)Scroll Mouse e)With
Mouse Pad.
BOM_2. a)Monitor b) Cpu c)Key
Board d)Optical Mouse e)With
out Mouse Pad.
But Customer wants A)Monitor B)Cpu c)
Key Board D)Optical Mouse e) With
Mouse Pad.
In the above case System will not show
%age of Configurable materials
available & Vice-versa but rather it
creates requirement for computer and
it gives availability as the lead time
maintained in the Material Master of
the Super Bom.
Here the busines requirement is that
it should show %age of configurable
materials
available.
Plz find the attachment for your kind
reference.
Kindly guide me to sort out this issue.
Thanks & Regards,
Chandru

Dear Sir,
Thanks for the guidance/ reply . Still we have some doubts in this:
As per your instructions, I have created sales order and did the MRP run for the same.
I got the planned order, then I have checked the ATP in Planned order change view and got the following results.
No. of components checked: 641
Missing parts: 640
Overall confirmation date could not be determined
But where I can see the Percentage of Avaialble and percentage of to be produced.
Please guide me.
Thanking you
Regards
Chandru

Problem creating a sales order for configurable material in SAP ECC

I have a Variant Configurable material named X.
The structure of this VC material is
Material X has charatcertics CHARCTERISTIC1 and CHARCTERISTIC2.
CHARCTERISTIC1 has values VALUE1
CHARCTERISTIC2 has values VALUE2
I created a sales order manually from VA01 using configurable material and read the values of all configuration tables to be filled from BAPISDORDER_GETDETAILEDLIST. With the help of this data i got an idea how to fill the tables of BAPI BAPI_SALESORDER_CREATEFROMDAT2. But still i am able to create a sales order but the configuration data that i give is not getting populated in the sales order.
Where am i missing. please some body suggest. I am unable to debug and searched the forums
for this information but dint find solution for my problem. some body please tell me where am i missing?
Any help would be highly appreciated
Edited by: jessica sam on Jan 12, 2009 2:59 PM

Even after maintaining the item category MTAC(Mills Make to order config at mat level), the configurable material is not getting replaced in the sales order (va02). It is just showing material variant exists for the configurable material.
The setting in item category for configuration is.
Config. Strategy 01(Sales Order Strategy (TAC, TAM))
Mat. Variant Action 4 (Replace configurable material (Append and change))
ATP material variant 2 (Do not substitute if not completely available)
Structure scope D (Configuration, poss. with BOM explosion)
I have maintained the stock for material variant as well to take care of ATP material varinat setting shown above.
Please suggest if missing something.

GATP allocation check for configurable material with characteristic

Hi APO Gurus,
We are using configurable products and wanted to go for GATP allocation check based on Characteristics.
The scenario is goiven below,
All our products are configurable materials. At the entry of sales order , the characteristic values are updated and then the sales order is checked for GATP.
When the order come to APO-GATP for allocation check , here I want to check the allocation for configurable material.
But the allocation quantities are given for a combination of Configurable material and its characteristics.
How can we map such scenario?
Do I to create the CVC at family level that is configurable material level ?
How the characteristic values are considered in allocation.
Waiting for your reply.
regards,
Ravi

answered.

RMA for Configurations

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