RMA for unit ..... ge

my god ... what do you have to do to get hold of someone for an RMA. First the auto attendant never says a word about being able to submit one. But apparently it's located in the status section......
Need to get an RMA for my kids ZEN so I figured I'd call on my lunch hour. Well ... as of this writing .... 9:02 on hold with the neo retro disco music and no answer.... must be one person working and he's on break.
Customer support really sucks now a days. Company's put out products and then they don't wanna hear from you at all....
At least I know " My call is important to them"

Good luck to you as I have been struggling with customer service for quite sometime. I finally was issued an RMA number to have my son's Zen Sleek fixed (having issues with it locking up, won't boot up, won't connect to the computer, etc). I mailed it in, along with the $25 diagnostic fee, only to have them send it back to me, telling me there is nothing wrong with it. I'm so frustrated. I replied by email asking them what to do next, their reply was the same email they originally sent.....go back to where I bought it (dead-end there, they won't help), or send a request for ANOTHER RMA number, send in ANOTHER $25 so they can test it. This is ridiculous!

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