RMA MSI Twin Frozr 560ti where are you?

After receiving errors, game graphics getting weird and games simply freezing or shutting down, I sent it back for RMA as its just over a month since I had it. Which by the way cost me $40 to send.
They received it on May 10th. I made 2 phone calls 7 days later asking how the process was going as there was no further updates on the RMA status site. I only received in response is we'll call you back, which after 2 business days they haven't and second time asked me to forward the email they sent verifying me that they received it with the RMA number.
After forwarding the email back to them which is [email protected], I called to verify if they got it, but just got a voice mail.
Why would they want that email? Don't they have it on file since they sent it? I'm I ever going to see my Video Card again?
Any suggestions on how to get confirmation that it's in the process of being repaired or replaced?
PS: After googling "MSI RMA", I read many unhappy customers going through the process. Wish I had read that before.

After many various phone calls including the one you posted I finally got a number where they actually seen me on file. And after 10days they still said it will be sent this Tues, and should get it by end of next week, we'll see.
That number is a direct line to repair in Canada - 416-900-2076

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