RMA Problem: "Invalid Serial Number&qu

Hi, I have a problem with my Creative Vision M 60 GB mp3 player and I've alredy successfully contacted support.
I've been told to make an RMA so i can send my player away for repairs.
However, when i enter my serial number and date of purchase at http://rma-online.europe.creative.com i get the following error message:
"The serial number you have indicated is invalid or service request has already been created for this product. Please use the Contact Us option."
I'm 00% sure that I've entered a right and valid serial-number, so I guess it's because I've already had my player for repairs before.
Last time I got the RMA number: 890200264
However, when I try to "log in" with this I only get information on my last service request.
What should I do to get a new RMA number and finally be able to send my mp3-player away?
The reason I'm posting this question here is because I've already contacted the person I've been e-mailing, but I've experienced a reply takes at least 2 days, so I'm hoping for a faster reply here.
I wish it wasn't so hard to get in contact with people at support. I am aware that i can call the support-number in Ireland, but it's both expensi've (I li've in nNorway) and the opening hours make it hard for me to call from home.
Please, please help me so I can finish my RMA
Sincerely
Mats Fl ten

Thanks for the tip, I know how slow and frustrating the system is, I'm thankfully done with the worst part, last time it went smooth from the RMA.
Now it frustrates me that I have to use several days to communicate with support that i got a problem with the RMA process. I've told them that I've had my player for repairs before, and if the system is only made for being used once, they should have knewn I would have problems this time! I hope to god I will get a helping solution in the next reply...
I love my creative products, but next time I'm buying it'll probably be from a different producer... It's just not worth all the time and energy to go through Creative's support system...

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3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
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Click here to get help now Contact Customer Care

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