RMA Process - What Proce

I feel I must notify other potential customers of the extremely poor service offered by Creative Labs in Ireland concerning their RMA process. I have been waiting now for three weeks for Creative to accept that they have received my faulty Zen Vision:M. I have provided a proof of deli'very receipt along with the name of the person who signed for the item. Since the item was deli'vered, the insurance I took out on the product does not cover this loss as they have proved it was deli'vered. Creative Labs tell me they have not received the unit, and I am now left without my player for one month. I am advised to wait as they have just outsourced the RMA department and are having some problems!
What an excuse !
If anybody from Creative Labs actually looks at these forums, please sort out the problem with RMA's in Dublin. (and find my missing Zen)

Dear mclevogue?I know exactly what you mean. I sent my faulty Creative Soundworks 500DAB radio under warranty to Customer Support (what a joke!)?in Ireland as requested on 5 May. They sent me an email to say they hadn't received it yet on 27 May (3 weeks later!) The Post Office assured me it had been deli'vered. On 6 May Creative then said they had reci'ved the item - a month after me posting it! and were testing it. Next I hear is a new email on 27 June to say that since they have not received my radio they are cancelling the RMA and repair
!!! I sent a strong email back immediately to their the emailer of 6 June and 27 June demanding that they sort out the problem straight away. No reply to date. I then contacted the Adminstrator on this forum?asking her to sort it out. Still no reply. We should contact Watchdog or the press to tell them about thi sappaling service and Creative in effect stealing our goods. I am really pi**ed off.
Let me know what you think or how many others have had problems?andrewdm

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MOVED: RMA Process for my board MSI NEO2

This topic has been moved to Anything Under The Sun.
RMA Process for my board MSI NEO2

The first guy I spoke with trying to find out the status on my RMA did have a firm grasp on the english language - so I trust when he said, and I quote, "The testing department found nothing wrong with your board, so we're sending it back (to you)."
The second gentleman I spoke with a week later trying to find out where my board was didn't have english quite mastered fluently, but was able to give me the information I needed.
Generally though - what I usually understand (doing RMA's for a company myself) is that if someone RMA's something, you generally ship out a REPLACEMENT anyway, so this may be the case. I sure hope so.
This has been quite a puzzling experience from day one anyway.
SunnyD

Can I use the Cisco license transfer tool to rehost licenses from router 2900 to new router 2900? is not rma process

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thank you

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Alternatively, you can email [email protected]

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I want to set up a return material authorization (RMA) process for one my client.
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The scenario as per my requirement is:
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Is there any standard process/configuration available for this???
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Hi,
I want to set up a return material authorization (RMA) process for one my client.
Is it possible to configure the entire RMA Process in SAP ECC for warranty management???
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Hi,
I try to implement the RMA process using document RAS. So far, I can create the RAS order and I also see the "Returns" marked on IRRS item level, but when I return, no subitem for returns is created.
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Thank you!
Florian

Hi,
Check the following settings with respect to your Item category and requirement class etc...
1 ) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
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IRRS                                                      039                                         SE
IRRE                                                      040                                         KE
IRRP                                                      204                                         SERP
IRAL                                                       040                                         KE
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RAS                        NORM                   R101                      IRRS                      IRRE
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RAS                        NORM                   R103                      IRRS                      IRAL
Regards

RMA process

I am experiencing an error when trying to repack an SFC that was returned on an RMA.
The current process that is being used:
Return SFC to production floor
Using a special operation the SFC is placed back on a routing. (RMA ROUTER)
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When the SFC reaches packout the system will error because the SFC was never unpacked from the orignial container.
Is there a way to unpack an sfc and have placed inqueue on the RMA ROUTER?

Generally for RMA process it is advicible to use the autogenerated RMA number and new SFC numbers as if we use the same SFC number it gives error in packing stage.
We have faced this issue for RMA handling for quet long later the we came to 2 solutions:
If the client agrees use separate SFC numbers for these RMA.
else
We the UNPACK operation should be part of Router 1st or 2nd step on router. This will include opening the old container and removing the SFC from it. if in container maintainance Min and maximun quantity is defined as same then the contaibner will remain open but if you want to close the container again then define Min Quantity as 1.
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What Changes is Reqd in Int. Process to proces Multiple record by 1..1 RFC

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File - ECC - RFC (Sync) - Currently File / But This can be Other System also.
I have Done this By BPM .
File - Receiver Step - Sender Step (Sync) - Sender Step - File .
and this is running fine for single record.
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What Changes is Reqd in Integration Process to process Multiple record by RFC of 1..1 Occurence type.
or what is the approach ..................for ID and Inetegration Process in ESR.
I know we can go with Other Approach Like Proxy and Module Proccer .. But I am following Strictly BPM approach ...
Because We have Similar More Scenarios ..even More Complex ..
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HI nagarjuna,
italics
you want a solution with current scenario, you can try this-
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italics
If you can explain this some more ...
Or If you can provide me some Blog .... or screen shot of Integration Process/ Service Interface / Receiver Determination / Interface Determination..
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WLC 5508 HA RMA Process

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I am currently in a situation where our primary 5508 failed, our secondary 5508 took over, and we RMA'd the primary. Now that I have received the primary RMA device, I am stuck with what to do with it. I know that I need to transfer the licensing and have found documentation on that but what does the rest of the process look like? Do I just plug it back in using the redundancy port and away we go? I assume there are additional steps but I am having trouble finding documentation on it. Please help! Thanks in advance,
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How long does the RMA process usually take?

Just wondering, if anyone knows. From what I have seen in some posts referring to the process, it looks like it could be awhile.

Go to http://www.msicomputer.com. Click on "Contact US" and down the right side is a box that says "Customer Service - RMA's Only" with the link and the directions. You then d/l a form, fill it out and then either email of fax it back with your details. They then will issue you an RMA# which you use to send the product back. Mine took about 2 weeks to get back.

RMA process sucks

I have had nothing but problems with my msi board and so I finally decide to call them about doing a RMA.
I say "I would like to do an express RMA"
They say "What is that?"
I say "Where I put a deposit on a credit card and you cross ship a board"
They say "We don't do that"
I say "Really? What is your turn around time?"
They say "10-14 days"
I say "2 weeks eh"
They say "10-14 business days...."
1. Does anyone know how to get a cross shipment or expedite the process?
2. Anyone know what the current board rev is for the 7025 (Neo 2 Platinum)?
The problems that I have are:
1. Logitech MX1000 keeps freezing
2. Won't detect Sidewinder joystick when a USB keyboard is plugged in
3. Can't use a PS2 mouse or keyboard
4. Floppy disk controller doesn't appear to work
Think it should be rma'd?

Quote
Originally posted by Hamish
I have had nothing but problems with my msi board and so I finally decide to call them about doing a RMA.
I say "I would like to do an express RMA"
They say "What is that?"
I say "Where I put a deposit on a credit card and you cross ship a board"
They say "We don't do that"
I say "Really? What is your turn around time?"
They say "10-14 days"
I say "2 weeks eh"
They say "10-14 business days...."
1. Does anyone know how to get a cross shipment or expedite the process?
2. Anyone know what the current board rev is for the 7025 (Neo 2 Platinum)?
As far as getting them to cross-ship a replacement, I didn't have any problems when I sent mine in. Called them, said I needed to RMA my board and wanted to have the replacement crosshipped, they said sure thing. They didn't even charge my card, just put a reserve on it. The only thing that annoyed me was that they weren't set up to take a cross-ship RMA through their online tool, so I actually had to call them to get it taken care of. Sounds like either I just got lucky getting someone on the phone when I called mine in, or that you just got unlucky.
Haven't had a bit of trouble with the replacement board.
Oh, and as far as the board Rev goes, it is at Rev 1.

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Hi seth fromhollywood,
I found this in internet, I hope it helps:
Error
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Name
SmFHBlockRdErr
OS
Mac OS
Error Title
smFHBlockRdErr
Message
Error occurred during _sGetFHeader.
Risk Level
9
for resolution look here ...

RMA Process - What Proce

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