RMA Replaced Zen Xtra, but now it won't S

Question

[size="3" face="Comic Sans MS" color="#0033cc">I just received a Zen Xtra (previous one was replaced because of a Hard Disk problem). I still had my Media Organizer installed with all my tracks ready to be transfered onto the new/refurbished player. Once I connected "Found New Hardware-Zen Jukebox"?window popped up. It then opened a new window stating "[color="#cc0000">The file?'ctpdusb.uns' on Creative Jukebox Family Installation Disk # is needed". [color="#0033cc">The computer recognized my player but would not sync because of this missing file. It gives me an option of where to get the file from but when I click OK, it does nothing. [size="3" face="Comic Sans MS" color="#0033cc">?. I tried to uninstall all Creative Media Organizer and Nomad Explorer files, then re-install?but my computer would not let me. "[color="#cc0033">Could not open Install.Log File"[color="#0033cc"> would appear and cancel the removal.[size="3" face="Comic Sans MS" color="#0033cc">?2. I re-installed the CD anyway, but the player was still missing the file it needed ([color="#cc0000">ctpdusb.uns)? to sync.[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">?At this point I thought it might be my program and not my player. The last Zen Xtra I had would sync with Win Media Player, so I tried to see if it would sync with WMP0. No luck the same windows popped up.[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">?Now I'm not sure if it's my player or my program? [size="3" face="Comic Sans MS" color="#0033cc">-Do I just need to get an updated driver? Alot of people seem to have problems after they update their drivers. [size="3" face="Comic Sans MS" color="#0033cc">-Maybe my program and player have different drivers? My Player is Version?.03.02, I'm not sure what Version the installation CD is?[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">The main thing I would like to know is how do I find this file that is needed? Or better yet how else can I attempt to remove the whole program?

Answer 1

Try:
   - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Connect overnitht to a charging source then:                                      
- iOS: Not responding or does not turn on           
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable              
- Try on another computer                                                       
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
  Apple Retail Store - Genius Bar