RMA Status for Eur

Hi,
I am posting here as I understand the forum to be used by Creative staff worldwide.
How long does it normally take for the RMA status page to be updated? I sent my faulty Zen Vision : M back on Thursday 30th via International Signed For mail (as it had to go to the Republic of Ireland) and according to the Royal Mail website it was deli'vered on December 4th.
My RMA number is 6900479 in case any kind Creative people fancy looking for me.
I must say the whole process seems kind of convoluted and long-winded. Every time in the past that I have had to return a faulty electrical product of similar value (especially one that died after only a few months), a courier has always been dispatched to collect the faulty item (free of charge to me), often giving me a replacement there and then on the doorstep. Sony offer this service, as does my mobile phone provider, amongst others.
I was both surprised and a bit disappointed that Creative Labs don't offer a similar service and it certainly would make me think twice about purchasing a Creative product in the future.

Hi Cat,
Thanks for your help. Someone e-mailed me to ask for the tracking number for my parcel which I would presume means either there is a large backlog of RMA'd products waiting to be processed or, more likely, after it was signed for it has now been lost!
Thank you again,
Chris

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