RMA Status Quest

I needed to get my Zen Sleek and the earbuds replaced through Creative. Under the Test Results column in the RMA status screen, a message says "NPF but Cosmetic Defect" for both products and "Included W-FG" for the earbuds. What do those mean and will I get the same product back or a new one?

bcampbell33,
I am not sure what the initial complaint was for the RMA, but the "Included W-FG" sounds like you are getting a Finished Goods replacement unit with full packaging / parts.
Daniel

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Can't check my RMA status and Register a product

Today I tried to check my RMA status and register my new motherboard, I found out any sub websites with service.msi.com is all not able to be accessible. Is it just me or everybody?
I'm new to this forum please warn me if I posted this in the wrong section. Thanks a million!

Quote from: darkhawk on 09-January-14, 21:15:24
We won't really be able to provide any help in regards to this. The best we can tell you to do is to contact MSI directly about it.
>>How to contact MSI.<<
I'm very sorry for posting in the wrong section, I guess MSI has fixed the problem. I can access service.msi.com now
I'm SORRY again! Please forgive me. Thanks for trying to help though, I really appreciate it.
Don't mind me asking is there any people that actually work for MSI or are MSI? I apologize again if this is not the right thing to ask, if so please delete this and ignore me. Thanks!

In RMA status check what does hang mean when it says it under test

what does hang mean in RMA status check? i went to check my RMA status and under testing it said hang. what does this mean?

In the "testing" column, it tells you the outcome of any daignostic tests they ran on your player. It usually says "not tested yet" for a day or so after the package arri'ves.
If it says "hang," they were able to turn your player on but it froze up almost immediately. If it's a software problem, they'll wipe the hard disk and reload a working copy of the firmware. If it's a hardware problem, they'll send you a new or refurbished player of the same model and capacity as yours.

What does hang mean in RMA status che

i went to check my RMA status and under testing to show if it was tested or not it said hang. what does hang mean mean?
<SPAN class=textwhitesm>
<SPAN class=textwhitesm>Part Name: ASSY, Zen Micro 5GB Silver PD-MD0004
Test Results: Hang
^ that......

scott_dowsett,
That is the fault that they found with the unit. Not very descripti've, but it does seem to match the problem listed for listed the RMA. Hanging at the startup screens.
Daniel

RMA Status for Eur

Hi,
I am posting here as I understand the forum to be used by Creative staff worldwide.
How long does it normally take for the RMA status page to be updated? I sent my faulty Zen Vision : M back on Thursday 30th via International Signed For mail (as it had to go to the Republic of Ireland) and according to the Royal Mail website it was deli'vered on December 4th.
My RMA number is 6900479 in case any kind Creative people fancy looking for me.
I must say the whole process seems kind of convoluted and long-winded. Every time in the past that I have had to return a faulty electrical product of similar value (especially one that died after only a few months), a courier has always been dispatched to collect the faulty item (free of charge to me), often giving me a replacement there and then on the doorstep. Sony offer this service, as does my mobile phone provider, amongst others.
I was both surprised and a bit disappointed that Creative Labs don't offer a similar service and it certainly would make me think twice about purchasing a Creative product in the future.

Hi Cat,
Thanks for your help. Someone e-mailed me to ask for the tracking number for my parcel which I would presume means either there is a large backlog of RMA'd products waiting to be processed or, more likely, after it was signed for it has now been lost!
Thank you again,
Chris

RMA Status Ch

How long does it normally take to update the satus? I sent my player in two days ago for repair (dum klutz that I am) and although fedex shows the package as deli'vered RMA status still says not recieved. Anyone have a benechmark for me? I'm getting a little nervous.

Yea a couple of days should do it, but definetly call. I would be curious to know if you get a "new" or like new unit back. I am not happy with what I got as a replacement for my BRAND NEW unit which wasnt even 2 months old.

RMA Status confus

Okay, so I had a nice problem with my Zen about 3 weeks after I got it. It just froze one day, so i took out the battery and tried to turn it on again, but the screen just went to a pre-software type loading page that had the basic info on it...like Creative Labs 2004 etc... I called support and the guy told me to start it up in safe mode, but it never worked so i shipped it in with his receipt because it was a gift basically. so now it has been in the factory, or wherever they fix things, and the RMA status says "hang".. does anyone here know what that means. I'm not going to call the support until the 5 day period passes..it's been like 2 days at this point.
Thanks a lot!

bubbieson24,
To check the status of your RMA you'll really have to get in touch with Customer Support again.
Cat

RMA Status Check Quest

Hi guys, I've sent my defecti've zen back and I was just checking the status of this on the creative website. I get the following problem checking the status -
"Unfortunately, a return corresponding to the RMA and telephone numbers you provided could not be located. The telephone number should match the one you provided to Creative Labs when your RMA number was originally issued".
I'm using the correct site
(http://uk.europe.creative.com/support/warranty/rma/rmastatus.asp)
as i li've in the UK. Also my phone number and RMA number are correct, I still have the email I recieved from creative with the RMA number and the email I sent to creative with my phone number in it.
Does anyone know what this means, would it just be that my return hasn't been processed yet or that there may be a problem with the phone number they have for me?
Thanks
Mark

You probably should give Customer Support a call so they can check into that for you, at least that's what I would do.
Good luck,
Dale

Open RMA Statuses Abap Tables

I am a .NET programmer and new to SAP system. Please pardon me if I post this question to the wrong forum.
Recently, I am assigned a task to build a u201CLIVE DATAu201D report to report open RMA request. However, through researching, I found that an RMA is just a sale order of different document type. By looking at the VBAK and VBUK tables, which are the sale order header tables, I found a bunch of statuses. My problem running into is that I canu2019t seem to figure out what would be the field(s) that indicate an overall status of an RMA. In my case, I need all open RMAs. Any help would be greatly appreciated.
It would also be very helpful if someone could point out where I should go and learn more about SAP database structures. How information are stored and organized? For instance, when looking at an SAP transaction screen, having access to data fields on the front-end, beside hitting F1 to get field's information, which only show the data structure type, how would one go about tracing out to see from which transparent table (physical sap table) that the data are coming from?
Edited by: Frank Do on Jan 31, 2012 4:19 PM
Edited by: Frank Do on Jan 31, 2012 4:20 PM

To be honest, I think your answer do address a minimal case; however, on a larger picture of SAP tables structures, I am looking for book, information, and recommendation of where to look when it comes to locating a specific piece of information before I even go and build an abap program to get the data. Jump in and start programming blindly seem to be the norm here. It's time consuming. Beside, you would have to run the code to see if the result is correct. The separation of concerns seem to be very inefficient in SAP development. The business logic of data access and controller code seem to be tightly couple. In Microsoft, I can just run the SQL script in Query analyzer to make sure it works before I employ it into my controller code. Not to mention the SQVI in SAP is not very good software. I have to scrap all my work to rebuild a new query on every mistakes. Just imagine how much time would be wasted. I still don't understand why SAP is the most expensive piece of software. May be other software company aren't that good as jacking up their price?

RMA Status Check

to check the status of a RMA use this link http://rma3.msi.com.tw/RMA_Portal_Customer_Service/Default.aspx
select end user and location
then
Online Repair Progress Query
then in Quickly Query Area
RMA No: (＊Required key in) < note: if there is a -E on the end leave that part out just the AA0-00000000 type data at the beginning for the number
Barcode No: (if its being a bit awkward on giving you the information with just the RMA number this is for the Serial number of your product)
if that is of no help please contact MSI directly thank you. >>How to contact MSI.<<
another way is through the Main registration control panel to monitor the status of your RMA http://register.msi.com.
Note 1: MSI uses DHL typically to ship orders back to customers on Express Delivery
Note 2: This is a USER to User Forum and it is not our Job to check RMA's for you

You probably should give Customer Support a call so they can check into that for you, at least that's what I would do.
Good luck,
Dale

Trouble checking my RMA status

I sent my 6GB Zen in for warranty repair with a preauthorized?RMA number on /9. It was recieved at Creative Stillwater on /3. I checked the status last week and it said there was no information on my RMA number. Now today the link on the Creative website doesn't work. How can I find out the status on my ZEN...
Thanks you

Hello Mruffolo,
Welcome to Creative forums!
Our apologies. The website seems to have some technical problems. Can you please PM me your email address, phone number and your RMA number? I'll try to have someone check it for you.

MB RMA Status?

I just returned my MB because of problems I was having. When I go to check the status of my RMA is says: " Sales/RMA NG buffer for repair run".
Does anybody know what this means?
Thanks,
Yogi

Quote from: badboy2k on 17-September-13, 22:49:54
yep its been fixed or swapped and is waiting to be shipped back to you from that message! and your welcome!
hoefully the one you get back will be good and have no problems!
I hope so too! It's been a long wait. I wasted 2 weeks sending it back to Newegg for RMA. They denied warranty coverage on it.
I'm really sick of using this old AMD Athlon XPM machine! What a clunker!
Thanks again!
Yogi

MOVED: RMA Status ?

This topic has been moved to Anything Under The Sun.
https://forum-en.msi.com/index.php?topic=168242.0

You may be better off calling tech support and they can look up the status of your rma. use the original ticket that caused the rma.
Be a Shepard and not an iSheep.

RMA Status: Internal Error?!

]Hello all,
Is anyone else having trouble checking their return status?
Upon typing in my RMA#/Phone# and submitting, I get a page that says an Internal Error has occured.
I have been trying to check the status for about 3 days now. Same thing every time.....
Any suggestions?

I have already sent in my product for warranty service. Consequently, I do not have the serial number etc. on hand and am therefore unable to fill out the the form on the link you posted.
I still receive this error when trying to check my RMA, can you help me?
Thank you

RMA Status ?

Good Evening all,
Can any of the Admins check the status of my RMA please #RA2-1340023-E ?
Msi dont seem to be replying to my mails.
Kind Regards,
Mat

ok, got my shipping number using online link, but does anybody know which courier msi netherlands use to ship back ?? there is no trace of courier
RMA No:   RA2-1340023
Barcode No:   601-7751-020B1202101946
Product Name:   Z77A-GD65
Product Type:   MB
Product Model:   601-7751-020
Request Date:   3-4-2013
Ship Date:   15-4-2013
Progress Status:
Tracking No(Pick Up):
Tracking No(Ship Out):   05227023866662;
Customer Remark:   *** *** El Hadi Tounsi(04-03 03:02): error 55. reboot in loop. tested with both BIOS/ other Memory modules/ new Intel CPU, no improvment.

RMA Status Quest

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