RMBP and Freezing during Graphics Intense Applications
Hi all,
I have a MBP Retina and whenever I try to run Civilization V or Aperture Full Screen (or anything else that requires switching to the nVidia graphics), my computer completely freezes in place. This means everything can display on the screen, but everything just stops. If I was listening to iTunes while doing whatever activity it suddenly stops playing, along with the application I am using. Mouse is completely frozen. Is it a software problem? Should I go spend some time getting it replaced at the Apple Store?
Thanks.
-Dave
Hey Dave,
I've been experiencing the same exact issue. I also noticed when using an external display that the screen will show some static for a couple seconds then everything will work as intended.
Were you able to replicate this issue on the Windows partition (if you have one)? The issue is definitely heat related. If I use SMCfancontrol to keep the fans at a higher rpm while gaming or using a graphic intense application, everything is fine.
I'm trying to figure out how to handle this.
Thanks,
Coupe
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Message was edited by: web-weaver; PS added -
Macbook Pro Retina keeps shutting down during graphics intensive work
Today my macbook began shutting down while working with Aperture, Photoshop and while playing Borderlands 2. This hasn't happened at all until today.
Looking through some suggestions here I have:
Run 2 hardware tests with no negative results. Changed the screen resolution. Turned off Automatic Graphics switching.
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Report:
Anonymous UUID: 9206C6C4-394E-129E-7052-BC6CE8384F0F
Wed Nov 20 23:24:58 2013
panic(cpu 0 caller 0xffffff7faef0afac): "GPU Panic: [<None>] 4 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x112c00000 0xffffff8134640000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff8110b72be0 : 0xffffff802cc22f69
0xffffff8110b72c60 : 0xffffff7faef0afac
0xffffff8110b72d30 : 0xffffff7fad69ccf8
0xffffff8110b72df0 : 0xffffff7fad769e26
0xffffff8110b72e30 : 0xffffff7fad993348
0xffffff8110b72e50 : 0xffffff7fad6a3758
0xffffff8110b72ef0 : 0xffffff7fad6516fe
0xffffff8110b72f10 : 0xffffff802d0afd9b
0xffffff8110b72f40 : 0xffffff7fad2d0ecb
0xffffff8110b72f50 : 0xffffff7faef869ef
0xffffff8110b72f60 : 0xffffff7faef8e7e8
0xffffff8110b72f80 : 0xffffff802ccdb76b
0xffffff8110b72fd0 : 0xffffff802ccf37c9
0xffffff8123953f50 : 0xffffff802cc3757a
0xffffff8123953f90 : 0xffffff802cc378c8
0xffffff8123953fb0 : 0xffffff802ccd6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000->0xffffff7fad2e2fff
com.apple.driver.AppleACPIPlatform(2.0)[C3EF3AFE-30FD-3902-B336-BC5346C9A7A3]@0 xffffff7faef80000->0xffffff7faefd8fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf1e000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7faeefd000->0xffffff7faef0ffff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7faeef5000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fadf1e000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fad5f9000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7faeef8000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fad64c000->0xffffff7fad8b6fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7fad63c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fad5f9000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7fad8c1000->0xffffff7fada70fff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fad64c000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fad2ba000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000002ca00000
Kernel text base: 0xffffff802cc00000
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System uptime in nanoseconds: 12701913724
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com.xxxchurch.x3nke 1.0.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
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com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
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com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.GeForce 8.1.8
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thanks for any help you're able to give me.I'll give it a go Ogelthorpe. Ran the more intense hour long hardware test last night and then left it shut down overnight. No results again for the test, but this morning I've run it through a few minutes of borderlands 2 with no shut down. Strange. Am fully expecting it to start playing up again though.
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My macbook pro is lagging and freezing constantly in simple applications.
It just happen very recently and out of nowhere. Simple applications like word and finder where becoming really slow and just scrolling up and down seem to take several minutes. Most applications require me to use activity monitor to force quit. Booting up takes about several minutes. I have about 250gb free and have checked constantly the CPU and how much RAM my mac uses(2.00gb free of 4gb). I also have done repair permisions without any problems. Please help. Thanks in advance.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 7:3:22
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (367.51 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.mice.360Daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
Steam
iTunesHelper
Dropbox
Google Drive
AirPlayitServerManager
HP Scheduler
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
DirectorShockwave: Version: 11.6.5r635 3rd-Party support link
Safari Extensions:
Cuevana Stream: Version: 4.2
Ebay Shopping Assistant: Version: 1.1
Searchme: Version: 1.2
Slick Savings: Version: 1.0
Amazon Shopping Assistant: Version: 1.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
16% CVMCompiler
6% storeagent
2% Microsoft Word
1% Google Chrome
1% Microsoft AU Daemon
Top Processes by Memory:
156 MB mds_stores
135 MB com.apple.IconServicesAgent
127 MB softwareupdated
119 MB Google Chrome
71 MB Microsoft Word
Virtual Memory Information:
915 MB Free RAM
1.71 GB Active RAM
781 MB Inactive RAM
642 MB Wired RAM
1.89 GB Page-ins
0 B Page-outs -
Mouse freezing during CPU intensive tasks
So ive been running the w10 preview for a while now ( i dont remember the version number i joined at) and the only issue ive been having is it will occasionally stop accepting input from the mouse. Cursor freezes but the rest of the OS is fine. if i navigate
to device manager with the keyboard it still shows the mouse is connected. if i unplug the mouse when it freezes and plug it back in (same or different slot) the pc makes the connected device noise but then hangs. no BSOD it just hangs and i have to force
restart. if i Sleep the pc and then turn it back on it will work again but this only works 5 or 6 times and then the system refuses to sleep and a restart is needed.
It appears to only occur when the pc is doing something intensive. if im just browsing or watching youtube its fine. Playing Dota2 is not too bad but it gets worse when im playing Besiege (lots of physics calcs?) and it lasts barely 2 minutes if im gamestreaming/screenrecording.
halp :(Hi,
We can find the watermark version number on the right bottom of the desktop screen.
First, I recommend you you patch the system with latest windows updates inclusing latest device drivers, then check the system performance.
Run virus scan to eliminate malware\virus infection.
If this issue persists, then when it happens, I recommend you press ctrl-alt-del to lauch task manager, then check the process\cpu\memory usage, find something abnormal.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Laptop Restarts randomly and Freezes with graphic errors
Hello,
I've been having some strange issues with my computer and would like some help with determining the cause.
It will do the following:
1. Restart randomly. Screen goes dark and immediately jumps to the Toshiba screen that is seen when the system starts
2. System will freeze, leaving screen with green lines over what it was originally showing.
3. System occasionally has Blue Screen Of Death instead of number 1.
Note: Both of these errors happen regardless of the system's heat and my McAffe full scan returned no results (over 20 hours of scanning). Using the system in safe mode causes these errors to stop, I think. In doing so, I was able to complete such
a long scan when my computer was otherwise in a fit of its restarting "bouts."
System:
Toshiba Satellite L775d-S7222
Purchased 2 years ago. First error stated a year ago, second half a year ago.
Here is a link to my system and application log files for the last 24 hours. Note that I had error 1 at 7:58pm Wednesday march 12, 2014 and error 2 at 8:03 pm Wednesday march 12, 2014. From researching these problems I found that these logs would show
issues, but I am not sure how to interpolate them. Could someone help me with what they are indicating is the problem or what I need to look at that would indicate the problem?
File Link: https://drive.google.com/folderview?id=0BzXPwCJTHQPcTWROTlA4SkM2TGc&usp=sharing
Thanks a lot
Inferno
You have quite a few issues and the log file is over 100,000 entries. It might be a good idea to clear these logs once in a while.
In my first glance at this you have two active Malware applications and that in itself can cause freezes and crashes.
They both should be removed and MSE should be used in their place. This may fix the problem. If it doesnt please clear your event viewer logs and upload the following.
Please provide us with your Event Viewer administrative logs by following these steps:
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file to Onedrive or a file sharing service and put a link to it in your next post
We do need the actual DMP file as theyvcontain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
We prefer at least 2 DMP files to spot trends and confirm the cause.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
To remove the two active malware applications'
McAffe often contributes to BSOD'S
I would remove and replace it with Microsoft Security Essentials
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
http://www.microsoft.com/security_essentials/
http://www.avg.com/us-en/utilities
Wanikiya and Dyami--Team Zigzag -
Hp 6330f keeps crashing at start up and freezes during hibernation
Hello,
Running
Intel Core i3-530 CPU (2.93 GHz)
6GB DDR3 Memory
1TB SATA Hard Drive
Intel integrated graphics (32MB shared)
Super Multi DVD drive (read/write)
15-in-1 card reader
7.1-channel audio support
6 USB inputs
FireWire port
HDMI/DVI/VGA outputs
Gigabit ethernet
HP MediaSmart software
Windows 7 Home Premium 64-bit
Been having a lot of issues lately, mostly the screen breaks into 4 lines and the system restarts, there are no beeps or warnings. Lately have not been able to start the PC it keeps crashing on startup, ran HP diagnostics it passed everything except the S.M.A.R.T short test. I ran Disk check and it was not able to recover some sections, not sure what else to do. Has anyone had similar problems to this? what can I do??Hi,
Given the fact that the Hard Drive has failed the Smart test and Chkdsk is reporting sectors on the hard drive that cannot be read/written to, it really would look like the drive is failing and will need to be replaced. This is also consistent with the crashing/freezing issues that you mention.
If your PC is still under warranty, contact HP and arrange to have the drive replaced.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
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