RME Inventory never collected issue

Hi, in my Cisco works, i am seeing many devices saying Inventory never collected, or Recently Failed devices.
What could be the cause for Recently Failed? it means they were good before.
and what to do with inventory never collected devices ?:(
attached is screenshot of my licensing and versions i have. Also Error i am reffering to.

I think this seems the same issue mentioned in this post: https://supportforums.cisco.com/message/3062089#3062089, when tied together with the other symptoms. In that case, it could be "cured" with as simply as a reboot of the server, or else TAC assistance to clean up the RME package db would be needed.

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  • Default software inventory not collecting any data from client

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    2) Schedule software inventory = Weekly once
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    5) Collect Files = (none)
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    Inventory: Message type is InventoryAction InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Temp directory = C:\Windows\CCM\Inventory\Temp\ InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Clearing old collected files. InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Opening store for action {00000000-0000-0000-0000-000000000002} ... InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    InventoryVersionNumber for '{00000000-0000-0000-0000-000000000002}' not found. InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    CInvState::VerifyInventoryVersionNumber: Couldn't get version number for '{00000000-0000-0000-0000-000000000002}': 80070490 InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Delta report without a previous Full report; will do a Full report. InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Action=Software, ReportType=Full, MajorVersion=1, MinorVersion=0 InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Initialization completed in 0.125 seconds InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Collection Task completed in 1.014 seconds InventoryAgent 19/04/2013 13:21:39 4200 (0x1068)
    Inventory: Temp report = C:\Windows\CCM\Inventory\Temp\f8e432b2-be58-4730-a69f-b17ead9b69ff.xml InventoryAgent 19/04/2013 13:21:39 4200 (0x1068)
    Collection: 0/0 inventory data items successfully inventoried. InventoryAgent 19/04/2013 13:21:39 4200 (0x1068)
    Inventory: Starting reporting task. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Reporting: 0 report entries created. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Inventory: Reporting Task completed in 0.016 seconds InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
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    Inventory: Cycle completed in 1.155 seconds InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Inventory: Action completed. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
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    Raja S
    Raja

    Here is the log details.  I also reimaged this machine fresh.  It is as clean as can be.  Thanks for the look over.  never had this issue with 2007.  Again, I am building some collections based on this .flg file which is 0KB.
    <![LOG[Inventory: *********************** Start of message processing. ***********************]LOG]!><time="14:06:01.186+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:322">
    <![LOG[Inventory: Message type is SiteChange]LOG]!><time="14:06:01.187+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:323">
    <![LOG[Inventory: Clearing Action Status]LOG]!><time="14:06:01.187+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:706">
    <![LOG[Inventory: ************************ End of message processing. ************************]LOG]!><time="14:06:01.210+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:409">
    <![LOG[Inventory: *********************** Start of message processing. ***********************]LOG]!><time="14:06:01.210+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:322">
    <![LOG[Inventory: Message type is InventoryAction]LOG]!><time="14:06:01.210+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:323">
    <![LOG[Inventory: Temp directory = C:\WINDOWS\CCM\Inventory\Temp\]LOG]!><time="14:06:01.211+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:2727">
    <![LOG[Inventory: Clearing old collected files.]LOG]!><time="14:06:01.211+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:1812">
    <![LOG[Inventory: Opening store for action {00000000-0000-0000-0000-000000000003} ...]LOG]!><time="14:06:01.217+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="datastore.cpp:176">
    <![LOG[InventoryVersionNumber for '{00000000-0000-0000-0000-000000000003}' not found.]LOG]!><time="14:06:01.222+420" date="02-04-2014" component="InventoryAgent" context="" type="2" thread="5860" file="clientstate.cpp:127">
    <![LOG[CInvState::VerifyInventoryVersionNumber: Couldn't get version number for '{00000000-0000-0000-0000-000000000003}': 80070490]LOG]!><time="14:06:01.226+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:1484">
    <![LOG[Inventory: Action=Discovery, ReportType=Full, MajorVersion=1, MinorVersion=0]LOG]!><time="14:06:01.230+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:1681">
    <![LOG[Inventory: Initialization completed in 0.015 seconds]LOG]!><time="14:06:01.230+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:526">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, PlatformID FROM CCM_DiscoveryData; Timeout = 600 secs.]LOG]!><time="14:06:01.239+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Signing turned off. Skipping query SELECT __CLASS, __PATH, __RELPATH, EncodedSigningPublicKey FROM CCM_ClientSecurityInformation; ]LOG]!><time="14:06:01.249+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476"
    file="collectiontask.cpp:460">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, FQDN FROM CCM_ExtNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:06:01.249+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, SystemOUName FROM CCM_SystemOU; Timeout = 600 secs.]LOG]!><time="14:06:01.261+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, ClientIdChangeDate, PreviousClientId FROM CCM_Client; Timeout = 600 secs.]LOG]!><time="14:06:01.328+420" date="02-04-2014" component="InventoryAgent"
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    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, UserName FROM Win32_ComputerSystem; Timeout = 600 secs.]LOG]!><time="14:06:01.412+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
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    component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPSubnet FROM CCM_NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:06:01.454+420" date="02-04-2014"
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    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, Name FROM SMS_Authority; Timeout = 600 secs.]LOG]!><time="14:06:01.489+420" date="02-04-2014" component="InventoryAgent" context=""
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    <![LOG[Inventory: Cycle completed in 1.606 seconds]LOG]!><time="14:06:02.815+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentstate.cpp:1736">
    <![LOG[Inventory: Action completed.]LOG]!><time="14:06:02.815+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentstate.cpp:1746">
    <![LOG[Inventory: ************************ End of message processing. ************************]LOG]!><time="14:06:02.815+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentendpoint.cpp:409">
    <![LOG[Inventory: *********************** Start of message processing. ***********************]LOG]!><time="14:10:17.652+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentendpoint.cpp:322">
    <![LOG[Inventory: Message type is InventoryAction]LOG]!><time="14:10:17.667+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentendpoint.cpp:323">
    <![LOG[Inventory: Temp directory = C:\WINDOWS\CCM\Inventory\Temp\]LOG]!><time="14:10:17.667+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:2727">
    <![LOG[Inventory: Clearing old collected files.]LOG]!><time="14:10:17.667+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:1812">
    <![LOG[Inventory: Opening store for action {00000000-0000-0000-0000-000000000003} ...]LOG]!><time="14:10:17.683+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="datastore.cpp:176">
    <![LOG[Inventory: Action=Discovery, ReportType=Full, MajorVersion=2, MinorVersion=0]LOG]!><time="14:10:18.245+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:1681">
    <![LOG[Inventory: Initialization completed in 0.577 seconds]LOG]!><time="14:10:18.245+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:526">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, PlatformID FROM CCM_DiscoveryData; Timeout = 600 secs.]LOG]!><time="14:10:18.261+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Signing turned off. Skipping query SELECT __CLASS, __PATH, __RELPATH, EncodedSigningPublicKey FROM CCM_ClientSecurityInformation; ]LOG]!><time="14:10:18.276+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276"
    file="collectiontask.cpp:460">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, FQDN FROM CCM_ExtNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.276+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, SystemOUName FROM CCM_SystemOU; Timeout = 600 secs.]LOG]!><time="14:10:18.276+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, ClientIdChangeDate, PreviousClientId FROM CCM_Client; Timeout = 600 secs.]LOG]!><time="14:10:18.339+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, ADSiteName FROM CCM_ADSiteInfo; Timeout = 600 secs.]LOG]!><time="14:10:18.339+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, IPAddress, MACAddress FROM Win32_NetworkAdapterConfiguration WHERE IPEnabled=TRUE; Timeout = 600 secs.]LOG]!><time="14:10:18.354+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, UserName FROM Win32_ComputerSystem; Timeout = 600 secs.]LOG]!><time="14:10:18.386+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPv6Address FROM CCM_IPv6NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.386+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPSubnet FROM CCM_NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.401+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, Name FROM SMS_Authority; Timeout = 600 secs.]LOG]!><time="14:10:18.432+420" date="02-04-2014" component="InventoryAgent" context=""
    type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IsWriteFilterCapable, IsPortableOS, AgentEdition, IsAOACCapable FROM CCM_OperatingSystem; Timeout = 600 secs.]LOG]!><time="14:10:18.432+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccmvdi; Query = SELECT __CLASS, __PATH, __RELPATH, IsAssignedToUser, IsMachineChangesPersisted, IsVirtual, HostIdentifier FROM CCM_DesktopMachine; Timeout = 600 secs.]LOG]!><time="14:10:18.448+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPv6Prefix FROM CCM_IPv6PrefixNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.479+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, UUID FROM Win32_ComputerSystemProduct; Timeout = 600 secs.]LOG]!><time="14:10:18.479+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, Domain FROM CCM_ComputerSystem; Timeout = 600 secs.]LOG]!><time="14:10:18.495+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, HardwareID1 FROM CCM_ClientIdentificationInformation; Timeout = 600 secs.]LOG]!><time="14:10:18.510+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2\sms; Query = SELECT __CLASS, __PATH, __RELPATH, Description FROM SMS_Processor; Timeout = 600 secs.]LOG]!><time="14:10:18.510+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: 17/18 inventory data items successfully inventoried.]LOG]!><time="14:10:19.603+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:276">
    <![LOG[Inventory: Collection Task completed in 1.342 seconds]LOG]!><time="14:10:19.603+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="agentstate.cpp:883">
    <![LOG[Inventory: 1 Collection Task(s) failed.]LOG]!><time="14:10:19.603+420" date="02-04-2014" component="InventoryAgent" context="" type="2" thread="3276" file="agentstate.cpp:897">
    <![LOG[Inventory: Temp report = C:\WINDOWS\CCM\Inventory\Temp\ffc7f473-3fa5-4101-954b-7160c4aab394.xml]LOG]!><time="14:10:19.619+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="agentstate.cpp:2360">
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    <![LOG[Reporting: 17 report entries created.]LOG]!><time="14:10:19.635+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4080" file="reporttask.cpp:260">
    <![LOG[Inventory: Reporting Task completed in 0.015 seconds]LOG]!><time="14:10:19.635+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4080" file="agentstate.cpp:950">
    <![LOG[Inventory: Successfully sent report. Destination:mp:MP_DdrEndpoint, ID: {E1A25E8B-53B4-429F-927C-C1EACCC93B70}, Timeout: 80640 minutes MsgMode: Signed, Not Encrypted]LOG]!><time="14:10:19.666+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="4080" file="agentstate.cpp:2252">
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