RMS client error: This service is temporarily unavailable

If users try to consume the document he is getting this error. But if he protect document and then try to consume already protected document, he is able to access it with restricted permission. I did run IRM check, no error. Need help.

I may be not clear on my question. Let me put elaborate more
X user logs into the system and protect the document and provide restricted access to Y users
Y users logs into the system. (He has not authenticated with RMS before)
Y users try to consume doc, but he gets the error message saying Service is unavailable...
Now, Y users try to protect the doc (new), which he is able to do successfully
Y user again try to open the doc which was protected by X, and this time he is able to open doc without any error.
I am facing above scenario on Windows 7 and Windows Vista with office 2010.
However, there is no problem with Windows 8 with Office 2010
I am suspecting this is client issue.

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