RMS with spooler hanging

Hi Guys ,
I have some really frustrated issue. I have 10 cashiers desk with windows 7-64bit that installed with RMS application (point of sale application) also installed with scanner driver/app and printer Epson driver.
My issue started when the cashier desk notified on hanging process when they are about to print, this issue happened almost for all the machines win7 we have.
After my Investigation I found that these machines leak memory, when I figured more deeply what really cause this leak I found the spoolesv cycling nonstop.
Work around this issue:
1. I have changed the Epson driver from POS drivers to Microsoft driver
2.I Download some Hotfix from Microsoft site what was suppose to fix the problem.
3.I Monitored the processor and this spoolsv for almost a couple of days.
Now it seems that the memory is not leaking Anymore but still I'm experience the same issue from time to time on different machines.

Hi,
If the printer issue is not with all applications, such as Word or Outlook, we need check the application compatibility issue with Windows 7.
Test in the Clean Boot mode to eliminate the software interruption:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135/en-us
As you say, this issue exists in some different computers, so if this problem just exists between Windows 7 and RMS application, we may need a updated version of this application.
If you have any feedback on our support, please click
here
Alex Zhao
TechNet Community Support

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Update Manager community:
First, thanks to David Holmes for his suggestion that this is a Java bug related to the PKCS11 library forking problem. This is, at the very least, consistent with my observations: when things hang, it appears to hang in the java process and never seems to get where you see the various pkgadd and pkginstall processes get started.
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Best regards,
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What job definition did you use? SAP_AbapRun? SAP_AbapRunPrint? SAP_AbapRunPrintExt?
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Lutz

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I have this situation:
DEFINE USERNAME=PIPPO
DEFINE VERSIONE=02.02.02
spool &USERNAME_file_&VERSIONE.log
---do some stuff
spool off
spool &USERNAME_file_&VERSIONE.log append
-- do some stuff
spool off
Oracle doesn't append things in the forst log. byt create two log:
pippo_file_02.02.02.log
pippo_file_02.02.02log.lst
I also try with:
spool &USERNAME_file_&VERSIONE..log append
Why

Hi!
Have you tried to use double quotes around your filename?
spool "&USERNAME_file_&VERSIONE.log" append
Oracle recommends using double qoutes around filenames.
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Hello lakshya.mangla,
It sounds like your iPhone is stuck on the lock screen. I found an article that provides steps you can take when locked out of your iPhone:
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Dear Forum!
I'm having some trouble with Photoshop freezing over a period of ~20 minutes when you (1.) user the eraser with special brushes and (2.) copy and paste material from a PDF to Photoshop. As you might notice by the size of this post i'm getting quite depserate over here and need some help.
A Little background information...
Photoshop CS6 is installed on a terminal server with ~25 Active users where 3 of them are using Photoshop.
The operating system on the server is Windows Server 2012 R2.
There are no additional add-ons just a plain installation of Photoshop in that matter.
The server uses 40-60% of the memory most of the time (mostly a bit less, some times a bit more but never 100%) and 40% of the CPU.
There's enough space free on the disc.
The problem in detail...
There are two occasions where the freezing has occured most of the time. After it hangs for the first time, it will happen everytime you do any of the operations over a period of ~20 minutes and it's Mutual for all users. When it freezes, the whole terminal session freezes but the program i still responding (it's not getting set to "not responding") when viewed from Another user through the task manager. Ending the process as an administrator sometimes work, although from the moment i end he proces it takes about 10-60 seconds Before the program actually Closes and the user gets back Control. The easiest thing to do most of the time is if an administrator forces them to log out.
1. The first occasion is when you use the eraser with a brush that's not standard but manually added. The names of the brush packages used are:
Extacy__Elemental
KKC_Fractal
Kornkid's_Grunge_Set
and the problem is with all brushes inside those packages. The way i evoke the problem is the following:
     1. Start Photoshop
     2. Create new
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     4. Select the eraser tool
     5. Change the brush to one of the ones mentioned above
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2. The second scenario when the problem occurs is when the users copy something from a PDF to Photoshop. The way i evoke this is:
     1. Open a PDF
     2. Select area and copy it
     3. Open Photoshop
     4. Create new
     5. Paste into Photoshop
     6. Program freezes
Solutions we have tried so far...
I've been working on this for several round now and i'm not entirely sure on what exactly i have done. I will try and do the following solutions once more but i'm pretty sure that i have tried most of them.
Update graphic card drivers.
Resetting all Tools:
     1. Select options for a tool
     2. choose "Reset all Tools"
Resetting presets:
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     2. select "yes"
Tested if it matters if i have a pen connected or not, which it doesn't.
Removed the special brushes (but it still freezes when copy/paste from PDF)
Removed "save in background" and "automatically save recovery information" options
Updated to latest version.
Turned off OpenGL
Solutions i haven't, but will try...
Reinstall Photoshop
Change font preview size
     1. Go to "type"
     2. select "Font prview size"
     3. select "none"
Delete system font cache
Close all Adobe applications including the Creative Cloud desktop app (if installed).
Navigate to \Windows\ServiceProfiles\LocalService\Appdata\Local
Delete the *FNTCACHE*.DAT or *FontCache*.dat files.
NOTE: The asterisk (*) indicates various numbers, letters, or words, such as FontCache-S-1-5-21.dat or COFFfntCache.dat.
Delete Photoshop font cache
Exit Photoshop and the Creative Cloud desktop app (if installed).
Navigate to the appropriate folder
Photoshop CS6 and earlier.
Windows XP: \Documents and Settings\Local Settings\Application Data\Adobe
Windows 7: \Users\[user name]\AppData\Local\Adobe
Photoshop CC and CC 2014
Windows 7 and 8: \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC or CC 2014
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Some links i have been using...
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html#troubleshoot
http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Hi Mylenium!
Thanks for your reply but since the users work on the terminal server via remote dektop the only data sent through the network is a "Picture" of what is happening on the server. All the operations are handled on and by the server and nothing is executed on the users local machine. Also all files are stored on the server therefore the load on the network is minimum.
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Kind Regards,
J. Alm

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SDLSTRTTM              = NO_TIME
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EXCEPTIONS
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GPU hang: Not Implemented
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GPU hang: Not Implemented
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Hi,
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PROBLEM:
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TRIED:
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I am at my wits end with this..... will try anything.... even Voodoo at this point as long as you tell me it worked for you!
Anyone ever solved this long standing problem (which seems to be present with iTunes 7 as well) ?
Thanks !
Alf
Dual 1 ghz powerpc Mac OS X (10.4.6) usb 2.0 card installed in pci slot

Thanks for the help!

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Hi,
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FUNCTION z_send_email_spool_pdf .
*"*"Interfase local
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ohd-ownnam   = sy-uname.
*- send Email
CONDENSE recextnam NO-GAPS.
CHECK recextnam <> space AND recextnam CS '@'.
CALL FUNCTION 'RSTS_GET_ATTRIBUTES'
       EXPORTING
            authority     = 'SP01'
            client        = tsp01-rqclient
            name          = tsp01-rqo1name
            part          = 1
       IMPORTING
            type          = type
            objtype       = objtype
       EXCEPTIONS
            fb_error      = 1
            fb_rsts_other = 2
            no_object     = 3
            no_permission = 4
            OTHERS        = 5.
attach_type = c_objtp.
desired_type = pdf.
IF objtype(3) = 'OTF'.
    CALL FUNCTION 'CONVERT_OTFSPOOLJOB_2_PDF'
         EXPORTING
              src_spoolid   = src_spoolid
         IMPORTING
              pdf_bytecount = pbyte
         TABLES
              pdf           = t_pdf.
ELSE.
    CALL FUNCTION 'CONVERT_ABAPSPOOLJOB_2_PDF'
         EXPORTING
              src_spoolid   = src_spoolid
         IMPORTING
              pdf_bytecount = pbyte
         TABLES
              pdf           = t_pdf.
ENDIF.
PERFORM convertir_tabla_pdf_2 TABLES t_pdf l_objcont.
CALL FUNCTION 'SO_FOLDER_ROOT_ID_GET'
       EXPORTING
            owner     = sy-uname
            region    = ou_fol
       IMPORTING
            folder_id = l_folder_id
       EXCEPTIONS
            OTHERS    = 5.
* fill out informations about the header of the email
CLEAR: g_document.
g_document-foltp     = l_folder_id-foltp.
g_document-folyr     = l_folder_id-folyr.
g_document-folno     = l_folder_id-folno.
g_document-objtp     = c_objtp.
g_document-objdes    = emailtitle.
g_document-file_ext = c_file_ext.
g_header_data-objdes    = emailtitle.
CALL FUNCTION 'SO_DOCUMENT_REPOSITORY_MANAGER'
       EXPORTING
            method      = 'SAVE'
            office_user = sy-uname
       IMPORTING
            authority   = g_authority
       TABLES
            objcont     = texttab
            attachments = lt_attachments
       CHANGING
            document    = g_document
            header_data = g_header_data
       EXCEPTIONS
            OTHERS      = 1.
object_id-objtp = c_objtp.
object_id-objyr = g_document-objyr.
object_id-objno = g_document-objno.
folder_id-objtp = l_folder_id-foltp.
folder_id-objyr = l_folder_id-folyr.
folder_id-objno = l_folder_id-folno.
link_folder_id-objtp = l_folder_id-foltp.
link_folder_id-objyr = l_folder_id-folyr.
link_folder_id-objno = l_folder_id-folno.
hd_dat-file_ext = pdf.
hd_dat-objdes = emailtitle.
CALL FUNCTION 'SO_ATTACHMENT_INSERT'
       EXPORTING
            object_id                  = object_id
            attach_type                = attach_type
            object_hd_change           = hd_dat
            owner                      = sy-uname
       TABLES
            objcont                    = l_objcont
            objhead                    = l_objhead
       EXCEPTIONS
            active_user_not_exist      = 35
            communication_failure      = 71
            object_type_not_exist      = 17
            operation_no_authorization = 21
            owner_not_exist            = 22
            parameter_error            = 23
            substitute_not_active      = 31
            substitute_not_defined     = 32
            system_failure             = 72
            x_error                    = 1000.
*       FORM SO_OBJECT_SEND_REC                                       *
FORM so_object_send_rec
      TABLES objcont      STRUCTURE soli
              receivers    STRUCTURE soos1
      USING   object_hd    STRUCTURE sood1
              folder_id
              object_id
              link_folder_id.
DATA:   oid     LIKE soodk,
          to_all LIKE sonv-flag,
          okey    LIKE swotobjid-objkey.
CALL FUNCTION 'SO_OBJECT_SEND'
       EXPORTING
            extern_address             = 'X'
*            object_hd_change           = object_hd
*            object_type                = 'RAW'
            outbox_flag                = 'X'
            sender                     = sy-uname
            owner                      = sy-uname
            folder_id                  = folder_id
            object_id                  = object_id
            store_flag                 = 'X'
            link_folder_id             = link_folder_id
       IMPORTING
            object_id_new              = oid
            sent_to_all                = to_all
            office_object_key          = okey
       TABLES
            objcont                    = objcont
            receivers                  = receivers
       EXCEPTIONS
            active_user_not_exist      = 1
            communication_failure      = 2
            component_not_available    = 3
            folder_not_exist           = 4
            folder_no_authorization    = 5
            forwarder_not_exist        = 6
            note_not_exist             = 7
            object_not_exist           = 8
            object_not_sent            = 9
            object_no_authorization    = 10
            object_type_not_exist      = 11
            operation_no_authorization = 12
            owner_not_exist            = 13
            parameter_error            = 14
            substitute_not_active      = 15
            substitute_not_defined     = 16
            system_failure             = 17
            too_much_receivers         = 18
            user_not_exist             = 19
            x_error                    = 20
            OTHERS                     = 21.
IF sy-subrc <> 0.
    RAISE others.
ENDIF.
ENDFORM.
*       FORM INIT_REC                                                 *
FORM init_rec TABLES receivers STRUCTURE soos1.
CLEAR receivers.
REFRESH receivers.
MOVE sy-datum TO receivers-rcdat .
MOVE sy-uzeit TO receivers-rctim.
MOVE '1'       TO receivers-sndpri.
MOVE 'X'       TO receivers-sndex.
MOVE 'U-'      TO receivers-recnam.
MOVE 'U'       TO receivers-recesc.
MOVE 'INT'     TO receivers-sndart.
MOVE '5'       TO receivers-sortclass.
APPEND receivers.
ENDFORM.
With this function I can send a spool in pdf format by email. But, now I need send a spool in Excel (xls) format by email. I try to disconnect 'CONVERT_OTFSPOOLJOB_2_PDF' and 'CONVERT_ABAPSPOOLJOB_2_PDF' but doesnt work.
Can you help me?
A lot of thanks in advance.
Best regards.

Hi.
I do not think it is feasible to create a worthwhile Excel file from a SAP spool file.
I have reports that send output as Excel attachments to email, but the code (including function modules etc) is too much to post here.
You can use OLE to create an Excel file, but this will not generally work when the report is run in the background.
So my approach is to make the report write an Excel XML file (that's just text after all), and send that as an XLS email attachment. When the email receiver double-clicks on the attachment, it fires up Excel and brings in the data. Most users would not realise that it's not a native Excel file.
One nice touch is to have two sheets in the Excel file, one with the main report and the other with the selection criteria.
Of course there is a lot of work getting started with this.
John

Problem with spool request generation in Dialog program

Hi,
    To give the spool and print functionality in dialog program i have used the function module code like below -
call function 'GET_PRINT_PARAMETERS'
      exporting
           mode                   = ' '
           in_parameters          = ls_pri_params
      importing
           out_parameters         = ls_pri_params
           valid                  = lv_valid
      exceptions
           archive_info_not_found = 1
           invalid_print_params   = 2
           invalid_archive_params = 3
           others                 = 4.
   IF lv_valid <> space AND sy-subrc = 0.
         SUBMIT (sy-repid)
                USER SY-UNAME TO SAP-SPOOL
                SPOOL   PARAMETERS ls_pri_params
                WITHOUT SPOOL DYNPRO.
But the problem is, if it is list then we can easily get the print function, since i am using the above code in the dialog program screen 9000, program is giving dump like....
Incorrect program type with SUBMIT.
What happened?
The current ABAP/4 program "SAPMYXXXXXX" had to be terminated because
one of the statements could not be executed.
This is probably due to an error in the ABAP/4 program.
You attempted to start a program not intended for this purpose.
I know that i should not use submit statement for dialog program, but what is the solution for this.
Thanks in advance..

Did you check the F1 help of SUBMIT. if not give a try.Submit cannot be used on Module pool programs. it is used for Report(executable ) programs.

RMS with spooler hanging

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