Robo freezes when opening or importing
I cannot open projects or import files or images in RoboHelp. I can open existing projects in Windows Explorer, but I cannot open them via File > Open, or by clicking Open...on the splash screen. I am trying to create a new project, but cannot import my company's css, skin, or any other templates I need to create the project I want. This is a Robo problem only. I do not have this problem with FM or Captivate. This is a fairly recent problem that seemed product related, not project related, so i uninstalled and reinstalled robo help, but it did not help anything.
When I click File > Open or File > Import, Robo freezes, and I cannot click anything. When I hit Esc on the keyboard the mouse is released and I can again navigate and click stuff in Robo
Has anyone else had this problem?
Sounds like your Open window has fallen off the edge of your screen. Try this:
Click File > Open .
Press Alt, Spacebar, M.
Press any arrow key.
Waggle the mouse until the Open dialog box displays on screen.
Click to place where you like.
Repeat for any other occasions where RH freezes, but Esc seems to make things work again. (Esc is closing the dialog box, and returning control to the main window).
Amber
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Date/Time: 2009-04-29 21:32:12 +1000
OS Version: 10.5.6 (Build 9G55)
Architecture: i386
Report Version: 4
Command: iPhoto
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Version: 8.0.2 (8.0.2)
Build Version: 2
Project Name: iPhotoProject
Source Version: 4020000
Parent: launchd [82]
PID: 1006
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Steps: 27
Process: iPhoto [1006]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
ADDRESS BINARY
00001000 /Applications/iPhoto.app/Contents/MacOS/iPhoto
00b12000 /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
00c46000 /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
00c8f000 /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
00c98000 /Applications/iPhoto.app/Contents/MacOS/../Frameworks/UpgradeChecker.framework/ Versions/A/UpgradeChecker
00cac000 /Applications/iPhoto.app/Contents/MacOS/../Frameworks/MobileMe.framework/Versio ns/A/MobileMe
00da7000 /System/Library/Frameworks/Message.framework/Versions/B/Message
01154000 /Applications/iPhoto.app/Contents/MacOS/eOkaoCom.dylib
01158000 /Applications/iPhoto.app/Contents/MacOS/eOkaoDt.dylib
01191000 /Applications/iPhoto.app/Contents/MacOS/eOkaoFr.dylib
012fb000 /Applications/iPhoto.app/Contents/MacOS/eOkaoPt.dylib
01326000 /Applications/iPhoto.app/Contents/MacOS/../Frameworks/ProXTCore.framework/Versi ons/A/ProXTCore
013b1000 /System/Library/PrivateFrameworks/iLifeSlideshow.framework/Versions/A/iLifeSlid eshow
013b5000 /System/Library/PrivateFrameworks/AppleAppSupport.framework/Versions/A/AppleApp Support
013b9000 /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
013f2000 /System/Library/PrivateFrameworks/iLifeSlideshow.framework/Versions/A/Framework s/iLifeSlideshowCore.framework/Versions/A/iLifeSlideshowCore
01426000 /System/Library/PrivateFrameworks/iLifeSlideshow.framework/Versions/A/Framework s/iLifeSlideshowProducer.framework/Versions/A/iLifeSlideshowProducer
01531000 /System/Library/PrivateFrameworks/iLifeSlideshow.framework/Versions/A/Framework s/iLifeSlideshowRenderer.framework/Versions/A/iLifeSlideshowRenderer
0162c000 /System/Library/PrivateFrameworks/iLifeSlideshow.framework/Versions/A/Framework s/iLifeSlideshowExporter.framework/Versions/A/iLifeSlideshowExporter
01639000 /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
063df000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
063ed000 /Applications/iPhoto.app/Contents/PlugIns/FacebookPublisher.publisher/Contents/ MacOS/FacebookPublisher
0640c000 /Applications/iPhoto.app/Contents/PlugIns/FlickrPublisher.publisher/Contents/Ma cOS/FlickrPublisher
06427000 /Applications/iPhoto.app/Contents/PlugIns/MobileMePublisher.publisher/Contents/ MacOS/MobileMePublisher
06469000 /Applications/iPhoto.app/Contents/PlugIns/RSSPublisher.publisher/Contents/MacOS /RSSPublisher
06663000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
16b33000 /Applications/iPhoto.app/Contents/MacOS/../NetServices/Frameworks/BDRuleEngine. framework/Versions/A/BDRuleEngine
16bd7000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
1804c000 /Applications/iPhoto.app/Contents/NetServices/Bundles/BookService.NetService/Co ntents/MacOS/BookService
18061000 /Applications/iPhoto.app/Contents/MacOS/../NetServices/Frameworks/NetServices.f ramework/Versions/A/NetServices
18144000 /Applications/iPhoto.app/Contents/MacOS/../NetServices/Frameworks/BDControl.fra mework/Versions/A/BDControl
18158000 /Applications/iPhoto.app/Contents/NetServices/Bundles/CalendarsService.NetServi ce/Contents/MacOS/CalendarsService
1816c000 /Applications/iPhoto.app/Contents/NetServices/Bundles/CardsService.NetService/C ontents/MacOS/CardsService
18180000 /Applications/iPhoto.app/Contents/NetServices/Bundles/PrintsService.NetService/ Contents/MacOS/PrintsService
18329000 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
1833b000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBAppDefPlugin.ilmbplugin/Contents/MacOS/i LMBAppDefPlugin
18380000 /Library/QuickTime/XviD_Codec-r58 (Intel).component/Contents/MacOS/XviD_Codec
184c7000 /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
184cf000 /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
18554000 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
185d4000 /Library/QuickTime/AviImporter-r7 (Intel).component/Contents/MacOS/AviImporter
18a80000 /Library/QuickTime/Motion.component/Contents/MacOS/Motion
18acc000 /Library/Frameworks/Motion.framework/Versions/A/Motion
18ad4000 /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
18bd1000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBAperturePlugin.ilmbplugin/Contents/MacOS /iLMBAperturePlugin
18bdf000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBGarageBandPlugin.ilmbplugin/Contents/Mac OS/iLMBGarageBandPlugin
18bea000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBiMoviePlugin.ilmbplugin/Contents/MacOS/i LMBiMoviePlugin
18bfe000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBFolderPlugin.ilmbplugin/Contents/MacOS/i LMBFolderPlugin
1904e000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBiPhoto8Plugin.ilmbplugin/Contents/MacOS/ iLMBiPhoto8Plugin
19068000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBiPhotoPlugin.ilmbplugin/Contents/MacOS/i LMBiPhotoPlugin
19078000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBiTunesPlugin.ilmbplugin/Contents/MacOS/i LMBiTunesPlugin
19088000 /System/Library/PrivateFrameworks/iTunesAccess.framework/iTunesAccess
19162000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBMoviesFolderPlugin.ilmbplugin/Contents/M acOS/iLMBMoviesFolderPlugin
1916a000 /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBPhotoBoothPlugin.ilmbplugin/Contents/Mac OS/iLMBPhotoBoothPlugin
ba900000 /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib -
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F. McLion wrote:
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On Tue, Oct 14, 2014 at 12:28 PM, Jeff_Coatsworth <[email protected]> -
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Here is the output from the Etrecheck program. It should be noted that I was only able to run this in Safe Mode. I've bolded the lines which were highlighted in red by the program.
EtreCheck version: 2.1.8 (121)
Report generated March 19, 2015 8:40:45 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Replace Soon - Cycle count 1556
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1680 x 1050
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: 0:18:2
Disk Information: ℹ️
Hitachi HTS725050A9A362 disk0 : (465.76 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.76 GB (21.87 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ℹ️
/etc/sysctl.conf - Exists
/etc/hosts - Count: 14
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] jp.co.panasonic.driver.p2drivefamily (2.4.0 - SDK 10.6) [Click for support]
[not loaded] jp.co.roland.RDUSB0119Dev (1.0.0) [Click for support]
/System/Library/Extensions/CUDA.kext
[not loaded] com.nvidia.CUDA (1.1.0) [Click for support]
/System/Library/Extensions/P2DriveFamilyDriver.kext/Contents/PlugIns
[not loaded] jp.co.panasonic.driver.PCD35Device (1.2.0 - SDK 10.6) [Click for support]
[not loaded] jp.panasonic.iokit.P2FireWireSBP2 (4.2.0 - SDK 10.6) [Click for support]
Startup Items: ℹ️
CUDA: Path: /System/Library/StartupItems/CUDA
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[not loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[not loaded] com.mcafee.menulet.plist [Click for support]
[not loaded] com.mcafee.reporter.plist [Click for support]
[not loaded] com.nvidia.CUDASoftwareUpdate.plist [Click for support]
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.adobe.SwitchBoard.plist [Click for support]
[not loaded] com.edb.launchd.postgresql-8.4.plist [Click for support]
[not loaded] com.enterasys.NacAgent.plist [Click for support]
[not loaded] com.mcafee.ssm.Eupdate.plist [Click for support]
[not loaded] com.mcafee.ssm.ScanManager.plist [Click for support]
[not loaded] com.mcafee.virusscan.fmpd.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[not loaded] com.adobe.ARM.[...].plist [Click for support]
[not loaded] com.divx.agent.postinstall.plist [Click for support]
[not loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
CrossOver CD Helper UNKNOWN (missing value)
NacAgent Application (/Applications/Utilities/NacAgent.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.6.6
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
Safari Extensions: ℹ️
AllMyTube
DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
CUDA Preferences [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
27% WindowServer
1% fontd
1% ps
0% Finder
0% configd
Top Processes by Memory: ℹ️
116 MB quicklookd
56 MB Finder
39 MB WindowServer
34 MB Dock
34 MB SystemUIServer
Virtual Memory Information: ℹ️
1.21 GB Free RAM
452 MB Active RAM
451 MB Inactive RAM
2.04 GB Wired RAM
259 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 19, 2015, 08:22:39 PM Self test - passed
Mar 19, 2015, 08:17:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-20 1724_[redacted].crash
Mar 19, 2015, 08:16:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-20 1607_[redacted].crash
Mar 19, 2015, 07:36:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-19 3650_[redacted].crash
Mar 19, 2015, 07:34:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-19 3444_[redacted].crash
Mar 19, 2015, 04:56:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-165625_[redacted].crash
Mar 19, 2015, 04:46:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-164605_[redacted].crash
Mar 19, 2015, 04:27:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-162706_[redacted].crash
Mar 19, 2015, 04:20:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-162018_[redacted].crash
Mar 19, 2015, 02:56:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-145605_[redacted].crash
Mar 19, 2015, 04:48:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-04 4818_[redacted].crash
Mar 19, 2015, 04:44:34 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-04 4434_[redacted].crash
Mar 19, 2015, 04:43:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-04 4311_[redacted].crash
Mar 19, 2015, 04:32:37 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-043237_[redacted].crash
Mar 19, 2015, 01:38:11 AM /Library/Logs/DiagnosticReports/Photo Booth_2015-03-19-013811_[redacted].hang
Mar 19, 2015, 01:36:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-013611_[redacted].crash
Mar 19, 2015, 01:11:58 AM /Library/Logs/DiagnosticReports/Photo Booth_2015-03-19-011158_[redacted].hang
Mar 18, 2015, 11:24:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-232427_[redacted].crash
Mar 18, 2015, 04:57:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-165740_[redacted].crash
Mar 18, 2015, 03:26:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-152611_[redacted].crash
Mar 18, 2015, 02:27:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-142720_[redacted].crash
Mar 17, 2015, 08:01:47 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-200147_[redacted].crash
Mar 17, 2015, 07:58:51 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-195851_[redacted].crash
Mar 17, 2015, 06:24:47 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-182447_[redacted].crash
Mar 17, 2015, 02:30:23 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-023023_[redacted].crash
Mar 15, 2015, 09:32:30 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-15-213230_[redacted].panic [Click for details]
Mar 15, 2015, 08:13:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-15-201304_[redacted].panic [Click for details]
Mar 15, 2015, 08:04:34 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-15-200434_[redacted].panic [Click for details]
Mar 14, 2015, 11:22:47 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-14-232247_[redacted].panic [Click for details]
Mar 14, 2015, 06:02:23 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-14-060223_[redacted].panic [Click for details]
Mar 8, 2015, 10:30:42 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-08-223042_[redacted].panic [Click for details]
Mar 6, 2015, 01:49:22 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-06-134922_[redacted].panic [Click for details]
Mar 5, 2015, 09:57:42 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-05-215742_[redacted].panic [Click for details]
Mar 5, 2015, 07:48:15 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-05-194815_[redacted].panic [Click for details]
Mar 19, 2015, 05:45:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-19-174555_[reda cted].crash
Mar 18, 2015, 09:49:54 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-214954_[redacted].crash
Mar 17, 2015, 03:12:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-151209_[redacted].crash
Mar 5, 2015, 09:42:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-05-214248_[redacted].panic [Click for details]
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