Robo Help hangs when I open word

Hi,
I am not able to open one particular document(word) in Robo
help. The rest of the documents opens and am able to work with it.
But as soon as i open this document, robo help hangs. Am not sure
why this is happening.... It is critical document. I have to update
and publish on the web. I find this strange. Infact i tried running
this from a different drive but no luck. Please provide me solution
for this.
Robo help version X5
Word: MS word 97
OS : XP
Regards
Chandrika

Hi Peter,
Sorry for the late reply. Was on a long festival holiday and
now back to work.
I have rebooted my system many number of times but it is not
working. I tried opening the same document from backup copy as
well. It doesn't open up. It hangs. I created a new project and
tried to import this document. Iam unable to import the document as
well. I get the same error message which i had posted earlier ("
RoboHelp Explorer can't complete this action because RoboHelp is
working or has a dialog box open. Please switch to Robohelp, close
any open dialogs and try again.").
Strange thing is if i open this document without RoboExplorer
open it opens in a word document and i can edit and save it. But if
i open it from the explorer it hangs and and get this error
message:( . So this shows that it is not a problem with word. Don't
you think so?
I think the back up copy also has a problem. Before taking
the back up, I had installed Robohelp 7 in my system, it was not
working as word version was too old (word97) hence reverted back to
X5. Yes after reinstalling X5, i took a backup and i had not worked
on this document.
When i tried opening this document couple of days before it
started troubling me. Only this document is behaving strange rest
of the documents opens and i can edit and save them.
Do you think uninstalling Robohelp7 and reinstalling X5 could
be the problem? If this is the problem all the documents should
hang isn't it? Since the back up is also not working, am planning
to uninstall and reinstall X5. Do you think this is a good idea? Or
is there any other resort?
PS: Robohelp was installed and uninstalled by our System
Admin.
I tried following the steps given by another senior member
(Captiv8r) but no go :(.....

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