RoboHelp 10 can't update linked FrameMaker book

TCS 4
Linked FrameMaker book
HTML Help output
When I open a previously working project and go to update the FrameMaker files, the Update and Update All options are greyed out.
A possible culprit is that Windows Update ran automatically while the project was open, and then restarted the machine.
If I Force Update All, RH launches an instance of FM, which doesn't open anything and remains on its startup screen. If FM is already running with the book + .fm files open, another instance of FM starts w/o loading any files. RH then hangs, going into a "Not responding" state in Task Manager.
If I start a new blank project and attempt to link to the FM book, RH launches another blank instance of FM and hangs.
I tried opening the project and exporting the project settings in an .isf file, but RH hangs trying to scan.
i tried relinking the FM book, but RH launches another blank instance of FM and hangs.
i tried deleting the book, but RH hung partially through the deletion.
i tried reinstalling RH. Same behavior.
Is there some file I can delete and/or restore to reacquiant FM and RH?
Note that when Windows Update ran the FM book was open too, and when I subsequently generated/updated the book, some files were listed as missing and some cross-refs were broken. This was fixed by replacing the broken cross-refs. The FM book generated/updated with no errors before the first attempt to update in RH.
Thanks.

Summary
This issue was resolved.
It seems to have been a registry corruption on my machine due to a Windows Update restart that occurred when the Help project and FrameMaker project were open.
The main symptom was that RoboHelp could no longer update the project from the FrameMaker files and was spawning a new instance of FM with each retry, even if FM was already open.
I tried lots of things: opened a new project, restored a backup copy of project, attempted an export of project etc., etc. (see above).
The solution was to:
- revert to a "known good" restore point in Windows (before the auto-update)
- deactivate and uninstall TCS 4
- run Windows Update
- re-install TCS 4
- turn automatic Windows Updates OFF
Everything in FrameMaker and RoboHelp generates properly now.

Similar Messages

  • Updating JUST ONE topic in linked FrameMaker book

    I am trying to figure out exactly how the Update, Force
    Update, and Update All picks work in the TCS. It seems like
    everytime I make even a small change in a linked Frame doc, I slect
    Update to synch my help system and then end up losing all of the
    manual work I have done in RH!!! :-(
    Please Help!

    If you have, say, 30 chapters in a FrameMaker book, you can
    update the content in RoboHelp by each chapter. That is, you don't
    need to update the whole book when you want to update the chapter.
    Use "Update" for one document and "Update All" for all FrameMaker
    documents/books in RoboHelp project. However, you cannot Update by
    HTML topic in RoboHelp. For example, if a chapter in FrameMaker is
    converted to 15 topics in RoboHelp, you need to update the whole
    chapter.
    There is another powerful feature in RoboHelp which helps you
    preserve the topics in RoboHelp from any update. Right click on the
    FrameMaker document (chapter in a book) and select properties. In
    one of the tabs, you can select topics which you don't want to get
    updated when you update the Chapter. This feature is powerful
    however should be used with caution.
    I hope this helps

  • Error when linking FrameMaker book or document to RoboHelp project (TCS2)

    Hi,
    I'm trying to link a FrameMaker (9.0p250) book to a RoboHelp (8.0.2.208) project, but get the following error:
    "Failed to get any FrameMaker document from C:\.....\myfile.book" / OK
    When I select the book file to link and choose [Open] I get an hourglass for a couple minutes then the error above. No wizard or "Scanning..." progress window.
    I've tried linking a book from a network drive, from my hard drive, with the book open in FM9 and not open in FM9 (but FM9 itself is open).
    Also tried linking an FM9 document and this time got the "Scanning..." progress window then the message:
    ""myfile.fm" could not be opened. Please verify that FrameMaker is installed and this is a valid FrameMaker document."
    This is my first time trying this since installing TCS2, however I was able to link a book file when working with the trial version.
    Any idea what may be the problem?
    Thanks in advance.
    Heather

    I think this was due to a PC or network issue. After redocking my laptop today I can now link without error.

  • How can I update my mac book pro. Its seems that it is stuck in 2008.

    Hello
    I have my old mac book pro and I cant update it.
    Thanks

    Well, can you please advise us - provide details of what is it you are trying to update?  Do you want to update your computer?  OS?  To which OS version?  Both?

  • HT1338 Can I update my mac book pro 10.4.11 to something higher? Cant find software to download.

    Does anyone know how to upgrade my macbookpro1,1  10.4.11 to something higher?

    Snow Leopard/10.6.x Requirements...
    General requirements
       * Mac computer with an Intel processor
        * 1GB of memory (I say 4GB at least, more if you can afford it)
        * 5GB of available disk space (I say 30GB at least)
        * DVD drive for installation
        * Some features require a compatible Internet service provider; fees may apply.
        * Some features require Apple’s MobileMe service; fees and terms apply.
    Which apps work with Mac OS X 10.6?...
    http://snowleopard.wikidot.com/
    It's been pulled from the online store & Apple Stores, so you have to call Apple to buy it, last I heard.
    Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
    Other countries...
    http://support.apple.com/kb/HE57

  • HT201250 I can't update my mac book in sofware update

    help me

    We need a lot more information. What is your current OS and what are you trying to upgrade to?

  • Lost link to FrameMaker Book

    I have my RoboHelp project with a linked FrameMaker book checked into a Mercurial source control repository. The original machine I was working with (XP) was starting to blue screen regularly, so I was given a new Windows 7 64 bit machine.
    Having cloned my repository, I opened up the RoboHelp project to find the FrameMaker book link had disappeared, but with the last Update folders for each chapter present. I linked the FrameMaker book again, and this created a new lot of output folders when generating the output (WebHelp). The help system is not picking up the new files, only the existing ones, and I can't seem to delete the old folders.
    Anyone else had a similar issue?
    Mark

    Thank you, Pat.
    No, unfortunately, I can't. My old credentials do not work anymore. Some time ago Adobe forums started requiring an email as an only form of a login into the forums. Back then I succesfully 'linked' my old forums ID to the Adobe ID (what is now an only option to get to the forums). But after a breach into Adobe's database and the password reset I've lost a link from my Adobe ID to that old forum ID of mine (witkacy). The only way was to establish a second forum ID (witkacy2). My question is - is there any way to regain the link to my old forum ID to my current Adobe ID.
    Thanks again
    Regards
    m.

  • My Font Book tells me it will not work in the present system. I have 10.6.8. How can I update my Font. Book?

    My FontBook tells me it will not work in the present system. I have 10.6.8. How can I update my Fon Book?

    Click here, check that your computer meets the requirements, buy and install the DVD, and then run Software Update.
    (73181)

  • IPhone no longer shows up in iTunes: can't update files, etc.

    Hi there,
    For some reason (and I don't think it's the USB connection... I've tried two) by iPhone no longer shows up in the iTunes window when I connect it to my MBP. Consequently, I can't update my Address Book, or anything like that.
    Does anyone know what I can do to correct this? I've tried restarting the phone (a 3G, by the way, running the new OS)
    Regards, Malcolm

    Malcolm Hamilton wrote:
    now I have no music in iTunes. Luckily, I'd renamed my iTunes folder, and moved it onto my desktop. I thought it would be a simple matter of replacing the new (empty) iTunes folder with my old one, but this doesn't seem to work. Can someone tell me the best was to get my 3,000-odd songs (and the folders/playlists they're in, etc., back into iTunes?
    If you move and rename the the iTunes folder you won't see any music in iTunes the next time you launch it. You can quit iTunes and rename it then put it back or leave it and launch iTunes while holding Option to choose the location of the iTunes library.
    See these articles about the iTunes library for more information:
    How to open an alternate iTunes Library file or create a new one
    iTunes for Mac: Moving your iTunes Media folder

  • HT5381 can not update my MacBook Pro from 10.6.6 to 10.6.7 through software update and manual installation

    I can not update my mac book pro 2.3 GHz Intel core i5 4GB 1333MHZ DDR3  either through software update or manuall installation
    Its build 10J3210
    thanks

    Hi mate
    I know even if i tried through software update it  stays on 10.6.6
    For 10.6.8 i will hv to get updated to 10.6.7 first
    i will be happy enough to get on to 10.6.8 atleast  as i will be able to get itunes 11 to get my iphone sync with mac
    when tried to install downloaded update i got following messege

  • Nokia N96 can't update firmware

    I have Nokia N96-1 with 20.050 firmware. I checked my code is 0543719 and the 'Can I update' link said i can, to version 30.033. I tried updating from my phone, it said No updates available. I have the latest NUS and it can't identify my device. What now? 

    http://www.nokia.co.in/support/download-software/device-software-update/can-i-update
    --------------------------------------------------​--------------------------------------------------​--------------------------------------------------​--If you find this helpful, pl. hit the White Star in Green Box...

  • RoboHelp 10 Crashes consistently when trying to delete linked FM11 book

    I have a linked project where RoboHelp absolutely refuses to display part of a topic and some of the images. So I decided to delete the linked FM book file and start again from scratch (this was a FM10/RH9 project originally). This causes RH to crash consistently. Any ideas?

    I thought that moving my project location to a shorter path had solved my Cross references issue, but it hasn't. Here is a page from the Help:
    These are all the same Heading style in FM
    The X Refs are all to headings within the Current FM file
    They are all the same Cross Reference Format (Heading & Page)
    Thje Cross Reference conversion setting is set to Para Text in RH
    Here is the code for the Graphical Circuit Trace (which doesbn't work) and the Quareo and Analyzer Configuration which does.
    <li><p class="FM_Bulleted"><span class="FM_Emphasis">Graphical Circuit
               Trace</span>&#160;- see <a href="Circuit_Trace_Layout.htm#XREF_67922_Graphical_Circuit"><span
               class="FM_Emphasis">Graphical Circuit Trace on page&#160;85</span></a>
               for more details</p></li>
              <li><p class="FM_Bulleted"><span class="FM_Emphasis">Quareo and Analyzer
               Configuration</span>&#160;- <a href="Quareo_and_Analyzer_Layout.htm#XREF_15265_Quareo_and">Quareo
               and Analyzer Configuration</a> for more details</p></li>
    The extra span class seems to be the problem, but why is it getting applied?
    Baffled.com
    P.S Adobe don't seem able to replicate my problem with the PDF link, so I'm stuck there as I can't get it to work!

  • Regarding iTunes U courses, would I be able to link to books/sites (like say an amazon hardback book or link to a kindle book they can purchase and download).  Considering that not all books are available on iBooks I'm hoping this is allowed.   Also the p

    Regarding iTunes U courses, would I be able to link to books/sites (like say an amazon hardback book or link to a kindle book they can purchase and download).  Considering that not all books are available on iBooks I'm hoping this is allowed.   Also the possibility on monetizing since amazon gives commission for linking.  
    This question is for both the uncredited (private) courses and the bigger accredited accounts.    I am a  developer trying to learn how to help my area schools and also have some ideas for my own courses.    Obviously keeping within the iTunes U app would be preferred in most cases (to the learning experience) since they can take notes and see them within the app itself.
    If the reply comes from a non-apple employee please let me know (or better yet, link to) where that is clarified.   I would hate to develop something just to later find out it is against the apple iTunes U agreement.

    Fair question
    And, to be even more fair, I have to tell you that I get that every single day. And it's getting worse (or better, depending on how you look at it).
    I always try to let people know it's a long way until you get to a confortable point, a point where you can create something. And that's exactly what I am trying to do, or at least asking how/if I should do it. And then I let them know where to start. That's what I want.
    Thanks.

  • I clicked on a link from an email that may be spam/phishing.  How can I scan my mac book pro for any viruses?

    I clicked on a link in an email that may be spam/phishing.  How can I scan my mac book pro for viruses?

    You can just download the free ClamXav and scan your entire drive - but as there are no known viruses for OS X (although there is malware - see Thomas Reed's excellent Mac Malware Guide) it's very unlikely that you have a virus.
    The best source against malware is OS X itself and common sense. Don't click on links in suspicious emails and be careful of anything that wants to install something on your computer that is not from a reputable source.
    Clinton

  • HT204152 I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc.

    I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.Many a  times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc....Using ! phone 6plus  .IOS8.3

    What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
    For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
    If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Maybe you are looking for

  • PI 7.11 sp6 - SOAP error on INBOUND SYNC (BE) interface - No handler ...

    Experts, We're running a AIX 6.1 unix based PI 7.11 system patched to Stack SP6.  We've got one instance...no web dispatcher or load balancing of any kind. Our proxy system (sender) is an ECC6.0 EHP4 system.  Our 3rd party system (receiver) system is

  • Connection Timed Out and Airport Admin Utility Issues

    Our lab has and Airport Extreme (802.11g). Intermittently (once a week to a couple of times a day) our airport extreme will stop allowing new connections. Here's what appears to happen. The airport still appears in the the list of networks in the air

  • TS1702 iBooks will not download at this time

    It is trying to update, but will not download. It is not paused, and it cannot be deleted. It is shaded--lighter in color, and I can't open it from the home screen, but it will open a PDF from my email, etc. very frustrating. I am working on an iPad

  • Web Page Composer

    Hi, I am working in EP NW04s SP 14. I am using web page composer for designing a web page. I have followed all the steps and finally assigned the web page in the navigation structure to both the anonymous user and the logged in user. I am able to vie

  • Can't download 11.1 upgrade for xp - says I need msi file

    I can't download the itunes 11.1 upgrade for my windows xp desktop - message says I need "msi file". Now I can't sync my I phone 5s running ios7 with the older  version of itunes on my desktop.