Robohelp 10 crashes

Robohelp 10 crashes (runtime error - Visual C++ - runtime library) when I select printed documentaion. Macros are enabled in Word. Anyone have similar problems?

Hopefully there is now a simple solution to this problem.
I worked with John as he had the problem with some projects and not others. After a few abortive attempts, I found this worked.
Open Task Manager and make sure all instances of Word are closed OR reboot. This is to clear any running instances that the crash may have left.
Open the project and go to the SSL pod. Create a new Printed Doc layout. Doesn't matter what it contains. Use the default settings.
That should work. If it does, now try to generate the layout that was crashing. Should be OK.
If anyone else tries this, please post your results, good or bad.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

RoboHELP 6 Crashes When Importing Word 2003 File

Discovered this today by accident (after modifying a Word
2003 file that I was previously able to import to "test" Help files
using both RH HTML and RH for Word (both V6) and thought I'd report
it because it appears to be a bug:
If you select the following option in the Word file that you
are importing, RoboHelp will crash during the import:
Tools, Options, General tab, Web Options, Files tab,
Organize supporting files in a folder
When you do the Import Word file action from RoboHelp, it
starts the import then issues a Microsoft C++ Debug Library message
box that says:
Debug Error!
Program: C:\Program Files\Adobe\RoboHelp
6.0\RoboHTML\RoboHTML.exe
abnormal program termination
(Press Retry to debug the application)
Abort Retry Ignore
Doesn't matter what you select. RoboHELP crashes and the Word
file is not imported.
Wanted to report this here in case someone else runs into
this. It cost me a lot of time today.
KC

Hi Peter
Thank you for the suggestion. I created a new project, new
folders, imported the files a few at a time & compiled it each
time (with one build tag in it) and found that only two files made
it crash. On the one file, I removed the tables (which had no
merged cells) from the project and it worked. The other file was
removed completly and I will re-do that page.
I then opened my current project (with all links &
pictures etc TOC working) and imported the changed file and removed
the other file and wala....I have a useable project.
The project was on our own software so unfortunately I would
not be able to share it.
Being a relativley new (1.5 yrs) user, I find running into
bugs are brutal....Thanks for all your help.

Robohelp 10 crashes when updating linked Frame 11 files

I recently upgraded from TCS 3 to 4 and this project worked fine before the upgrade.
Whenever I update the book linked to RoboHelp, it crashes and I receive an "Adobe RoboHelp 10 has stopped working message" (below).
If I update individual files in the book, RoboHelp does not seem to have a problem with files that do not have many linked images.
I'm running Windows 7 Enterprise. 8 GB RAM. The source control for the Frame files is Documentum, so they reside locally on my PC at C:\Users\user.name\AppData\Roaming\Adobe\FrameMaker\Documentum\<connection_name>\<reposit ory>\

Hello,
TCS4 with Acrobat update to XI, unstructured FM. Win8.
I am having the same problem, and I am very concerned. This is definitely a new problem so something has changed recently - perhaps an Acrobat update?
I have been linking my FM books to RH and happily converting graphics through distiller for several years now. The last time I successfully did this was in February, with no problems. Now, I am starting a new round of help releases. As soon as RH encounters a chapter with graphics to convert, it crashes. This is not a problem with a particular graphic or particular FM chapter. It happens on any FM chapter with a graphic. Many of my graphics have callouts so it's possible that it occurs due to this, but it wasn't a problem before.
Things I've tried:
Started a new RH project.
Changed the image conversion to not use Distiller. This resulted in no problems whatsoever, but the graphics quality is not acceptable.
Converted a chapter with no graphics. No crashing.
Tried using Distiller, but created .gif instead of .png. Still resulted in an immediate crash.
Deleted the CPD file after each crash.
Observed Distiller and looked for error messages in the log. There are none. It looks like 2 -3 graphics are converting before the crash. I went to the temp folder where these are being distilled but could not really make sense of what's there... there are 2-3 PDFs of my images in each temp folder. There's a temp folder for each time I crashed.
OK I admit I am really worried about this new issue.
Alexandra

Robohelp 10 crashing when generating a CHM

I am running Robohelp 10.0.1.292 on a Windows 7 64-bit with 4GB of RAM. I have a Robohelp project with 1,969 topics from which I've successfully built three WebHelp outputs, but when I generate a CHM file using the same conditional tags as one of the WebHelp outputs, Robohelp consistently crashes on the same topic and produces two crash events in my Windows Event log:
Event #1
RoboHTML.exe
   10.0.1.292
   51493787
   mfc100u.dll
   10.0.40219.325
   4df2e0e6
   c0000005
   0005cb9b
   f64
   01cfa2a229b521c5
   C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe
   C:\Windows\system32\mfc100u.dll
   e6b660f9-0e95-11e4-b500-001d0935163c
Event #2
RoboHTML.exe
   10.0.1.292
   51493787
   ntdll.dll
   6.1.7601.18247
   521ea8e7
   c0150010
   0008482b
   f64
   01cfa2a229b521c5
   C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe
   C:\Windows\SysWOW64\ntdll.dll
   ea2dc420-0e95-11e4-b500-001d0935163c
I rebooted my PC and restarted Robohelp, then applied a conditional tag to exclude the topic from the build and was able to successfully generate the CHM file. I turned off the conditional and have tried the following strategies which all result in the same two sequential Robohelp crashes:
Delete the CPD file
Delete topic from project and recreate it
Delete all the links to and from this topic
Remove topic from the TOC
Turn off conditional expressions
Delete the browse sequence
Delete the index
Change the path of the CHM file to one that is outside of the project
Shorten the output path of the CHM file to not have any spaces
Any insight would be greatly appreciated!
Thanks,
Alan

That doesn't surprise me. What seems odd is that you say the crash still occurs if you remove all content from the topic. That would certainly seem to imply that something is possibly fishy with the file name.
I'd be tempted to try a slight variation on the file name and see if that works. Also try a variation on the Topic Title.
Cheers... Rick

Why does Robohelp 9 crash several times a day?

Using TCS 3.5 with Framemaker as single source for Webhelp. Robohelp 9 crashes on a regular basis when I update.This happened with Robohelp 8 and now with 9. Very counter-productive! Very annoying. If there is a way to avoid this (other than Adobe fixing the problem), I'm interested in hearing it.
I'm simply trying to fix a style mapping problem (which Robohelp doesn't seem to want to do either).

More details on your environment & how your project is set up might help. Is the FM source linked? Does it happen with a new project?

RoboHelp 7 crashes when creating new project with files from VSS

RoboHelp crashes when I create a new project and choose to get existing files from Visual Source Safe to load into the project. Does anyone have a solution to this problem or a suggestion as to why this may be happening? I'm attaching the errors associated with the crashing.
Also, we have a very large Help system (985 topics) which compiles into a 46 MB chm file. Is there a maximum suggested topic size (per topic) and a maximum suggested number of topics per project? Could this be part of the reason RoboHelp is crashing? We've always had a large Help system since we started using RoboHelp several years ago but the crashing is a more recent problem.
Thanks,
Carissa

I had the same issue then I found out all you have to do is to set the default view to List before opening any previous or new project and it worked, credit goes to this user below who found the solution.
ahmedMac25
I was able to resolve by workaround:
1. Closed all open applications
2. relaunch Finder
3. run sudo find / -name ".DS_Store" -exec rm {} \;
4. this removes all .DS_Store old files on the computer
5. launch finder and set default view to "LIST VIEW" as shown here:http://macs.about.com/od/usingyourmac/ss/Setting-Finder-Views-For-Folders-And-Su b-Folders_2.htm
5. rerun the offending application and file chooser works

RH 9 - .CHM file RoboHelp 9 crashes when clicking on a .htm file in Project Manager

Dear all,
RoboHelp 9 crashes when I click on a .htm file in Project Manager. I think there should be redundant codes in this file but I cannot find out the reason why actually.
Anyone knows that, please help me.
Thanks a lot.

Just to be sure it is the topic that is causing the issue, create a new project and import the HTM file. If it is the file it may crash when you import or it may import but crash when you click on it in the Project Manager pod. If this happens, try opening the file in Windows Explorer. Does this display anything. You can also try opening the file in Notepad which should display your XHTML code. Come back if you find anything.

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC? I would be grateful for any assistance.
Here's the situation:
-- I recently upgraded from RoboHelp X5 to RoboHelp 8. I upgraded my projects to RoboHelp 8 projects.
-- One large help system I manage is built such that there is one master project and about 25 child projects. Each of these is its own item in the master project TOC.
-- In RoboHelp X5 I never had any trouble deleting these.
-- However now in RoboHelp 8, whenever I delete one (by opening TOC pod, right-clicking on item in question, and clicking Delete), and proceed to "Generate Primary Layout" (MS HTML Help), the generation/compilation process proceeds as far as "Generating full-text search data" and then the whole program crashes!
Am I doing something wrong? Is there a bug in the software? I have installed patches 8.0.1 and 8.0.2.
Once again, I thank you in advance for any pointers.
Matthew Keranen
Jamsa, Finland

That does help - thanks a lot.
Wayne Kroger
State Street Corporation
SQA-Princeton
(609) 580-6264
mail to: [email protected]
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RoboHelp 10 Crashes consistently when trying to delete linked FM11 book

I have a linked project where RoboHelp absolutely refuses to display part of a topic and some of the images. So I decided to delete the linked FM book file and start again from scratch (this was a FM10/RH9 project originally). This causes RH to crash consistently. Any ideas?

I thought that moving my project location to a shorter path had solved my Cross references issue, but it hasn't. Here is a page from the Help:
These are all the same Heading style in FM
The X Refs are all to headings within the Current FM file
They are all the same Cross Reference Format (Heading & Page)
Thje Cross Reference conversion setting is set to Para Text in RH
Here is the code for the Graphical Circuit Trace (which doesbn't work) and the Quareo and Analyzer Configuration which does.
<li>Graphical Circuit
 Trace - see <a href="Circuit_Trace_Layout.htm#XREF_67922_Graphical_Circuit">Graphical Circuit Trace on page 85</a>
 for more details</li>
 <li>Quareo and Analyzer
 Configuration - <a href="Quareo_and_Analyzer_Layout.htm#XREF_15265_Quareo_and">Quareo
 and Analyzer Configuration</a> for more details</li>
The extra span class seems to be the problem, but why is it getting applied?
Baffled.com
P.S Adobe don't seem able to replicate my problem with the PDF link, so I'm stuck there as I can't get it to work!

Robohelp 9 crashing when generating Web Help

Hi there, I have RH V 9.0.1.232 installed. I have a project with about 1000 files which was converted from RH 8 without issue until now.
There are 3 Conditional Build Tags. I can publish the project to Web Help with layouts including tags #1 and #2, but when I include #3 in any layout, RH crashes at the same point every time, as shown below:
I have tried leaving it for over an hour without change. When I open Task Manager, RH is listed as "Not Responding." I do not get an error message at all. I have not generated this layout in several months, and possibly not since I have had RH 9.
Tag #3 must be applied to hide content from a public audience. This tag is applied to several sections in every topic, and is also applied at the topic level for about 20% of the topics.
Here is what I've tried to do:
1. Create a test project with multiple tags and publish to WebHelp - no issue found.
2. Rolled the project folder back to an earlier version from yesterday morning - problem still exists, could try an earlier version but a lot of work was done yesterday.
3. Followed the instructions here, which have served me well in the past - problem still exists- http://www.techfuels.com/software-jargons/29202-repairing-corrupted-robohelp-project.html
All of this leads me to think there is something wrong with the tag in particular. I could delete the tag, create a new one and reapply it, but that would be a major challenge considering the number of topics I'm dealing with, and I am the lone writer.
Anyway, if anyone has any ideas or has had problems like this in the past, I would appreciate your time.
Thanks,
Michelle

Michelle I think that whilst thanks are always welcome, in this case you should thank yourself. All I did you get you to question what had changed. You did all the hard graft. Glad you got it sorted.
The RoboColum(n)
@robocolumn
Colum McAndrew

RoboHelp 9 crashes during the publish of a project

Greetings friends,
I am in a serious bind. I have a project that was created in Robohelp 9. I started encountering crashes on the evening of Jan 30th when attempting to publish the project.
I have been working in this same project without issue for 3 months without issue. I suspect the issue is related to some topics that were updated or created on that day.
Here is what I have tried:
1. I am able to successfully publish other projects
2. I was able publish the project in question earlier in the day. From modified times, I can deduce the batch of topics that may be involved.
The problem is there are 32 topics.
3. I have evaluated each of the 32 topics, seeing an earlier thread that referenced potential issues with tables. I did find 2 topics where the table looked a bit odd. I edited the properties on the tables and saved the topics. The issue persisted.
4. For grins, I checked the properties on the tables in each topic to be sure they matched the format in known-good topics.
5. I have tried renaming the project's .cpd file - based on other posts- the same issue occurs.
6. The project is pretty good size, so recreating it is NOT an option.
So I am stuck!
I have some questions to try to resolve this:
1. I noted in another thread that a user with a similar issue was able to publish via command line. Any suggestions on the string to use?
2. Is there a way to test this project by removing the suspect topics, then readding them one-at-a-time - aside from manually re-creating the topic in RH, then copy/paste from the original?
Any suggestions on how to achieve this goal?
3. Are there any debugging/compiling tools available to help troubleshoot this type of error? This seems like a fairly common error where topic formatting can cause trouble. It would SEEM logical that a tool would exist.
I thank you all in advance for your consideration on this!
Thanks again.
Eric Buterbaugh
Newforma, Inc.

To create the tag, right click a topic to which it is to be applied and click the options shown.
In this screen click New and create a tag called Exclude.
OK that and the tag is created and applied to that topic.
To apply to the others, open the Topic List pod and select them. (Use the CTRL key to make multiple selections)
Right click, select Properties and apply the tag in the Advanced tab.
Open the layout and go to Content.
Click Define to open the window shown. Exclude will be listed. Click the arrow to move it to the right. Generate the help.
With those topics excluded, it should all generate OK, in theory.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 8 crashes on Windows 7

I have used RoboHelp for years and we have just purchased new laptops with Windows 7, we are finding that it appears that RoboHelp 8 will not run on Windows 7.
The software appears unstable as even the simplest action crashes RoboHelp, the Event Log shows:
Can anyone help with how to resolve this issue?

I am evaluating Help tools for my organisation, and compatibility issues with Windows 7 would be a massive issue, as all our tech authors and consultants are on Windows 7. Our current tool has issues with Windows 7 and some of my colleagues use it on an XP VM, which is far from ideal.
Reading through this thread I was starting to think that D.B's issue had to be down to local config, but now it seems others have the same problem.
I will watch this thread with interest. I will not be popular if I go for Robohelp, and then we have more Win 7 issues.

Robohelp 8 crashes after Windows 7 install

I'm a long time user of the pre-Adobe versions of RoboHelp, and just installed a trial version of Robohelp 8 on an HP laptop running Windows 7. The program crashes when I open a menu and move to another main menu without first closing the first drop-down menu. Here are the "problem details":
Problem signature:
Problem Event Name: APPCRASH
Application Name: RoboHTML.exe
Application Version: 8.0.0.203
Application Timestamp: 4944f3bb
Fault Module Name: OLEACC.dll
Fault Module Version: 7.0.0.0
Fault Module Timestamp: 4a5bdac8
Exception Code: c0000005
Exception Offset: 00002411
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
Interestingly enough, if I go move the mouse back up the menulist to the top, click to close the menu, and THEN move the cursor across to a new menu, the program does not crash. I did an uninstall and reinstalled with only Robohelp HTML (no server, PDF builder, Robohelp Office).
I'd be grateful for any suggestions. Thanks!

I have a purchased version of RH8 (via TCS2), and I'm receiving this same error today - RH8 & FM9 worked fine yesterday. I am on a Dell Latitude 630 laptop runnint Windows 7 32-Bit.
This happened to me just 1 month ago, and after getting the run-around from Adobe "Tech Support" (yes, it's in quotes for a reason) for 2 WEEKS, I had to completely uninstall, including running the Adobe uninstall script (apparently these Adobe products do not like to be uninstalled; that Adobe developer was apparently on vacation when the TCS software was released to the public). So, rather than contact Adobe, I'll be spending today uninstalling/reinstalling TCS from our server.
Another day using Adobe "software" (again, quotes are intentional).
Cheers,
Marlo

RoboHelp HTML crashes

I have a project that just started crashing on open. 8.0.2.208. I don't know what information you may need to help. Let me know. I had just finished importing .htm files from another project.
I've tried renaming the .cpd and using the .hhp. The project crashed on open each time.

It likely the problem is related to something in the import. Take a backup of the project even though it is broken at the moment. Then use Windows Explorer to delete the topics created by the import and the CPD
Hopefully the project will then open and just need a minimal cleanup assuming the import is the cause.
Then backup the project again before you attempt to import afresh. See if you can identify anything in the document that might cause problems.
There are topics on my site about importing.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 9 Crashes When Publishing From Framemaker 10

Hello,
I am attempting to publish my Framemaker 10 doc in Robohelp 9. When I click publish, RoboHelp launches, and then quickly crashes while it says it's "loading components".
Both products are part of the TechComm Suite.
Anyway, it doesn't matter if I choose HTML Help, Adobe Air, WebHelp, for Flashhelp...this problem surfaces in exactly the same way.
The installation and output folders are all located on my local machine.
I can go to my Robohelp project and import my FM Book and get it to generate from there, but the problem with this approach is that it imports all of the xref references with each TOC entry, so this is unusable and impractical to edit by hand.
Is there an error log saved somewhere, so I can get more details on when exactly the application is crashing?

Not sure what you mean if you go into RH and import it – that’s basically what publishing is doing in FM. Have you set up a project and saved off the setting in the .isf file first? I believe you need to do that before the publish option really works.

Robohelp 10 crashes

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