RoboHelp 10 install is not working

I had RoboHelp 10 on my Windows Vista machine, a volume licensed copy that I downloaded and installed locally, and it was running perfectly. Then, per company policy, I had to upgrade to Windows 7. Did my backups, upgraded and now, when I try to install the previous version of RoboHelp 10, it asks me for a license number, which it didn't the last time I installed. So I went back to our repository and downloaded the install of RoboHelp 10 that is there, ran it to install it, it goes all the way through the command window, tells me the install is finished and to press a key to remove the temp files, I press, the window disappears and there is no RoboHelp 10 in the Start menu. I tried rebooting to see if it would appear: it is not there. Ended up trying this twice with the same result.
I'm desperate as I have something to turn in shortly so I installed the trial version for 30 days to buy myself some time until I can fix this. Any ideas?
Thanks.
Helen

Answered my own question! The secret is that no browser can be open. ALL of them must be closed, IE, Chrome, Firefox, Safari, whatever. Then it installs like a charm and immediately appears on the Start menu!
Posting this for others,
Helen

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Oracle Clinical - install.sh not working - says not found or Java runtime error.

install.sh not working - need help
Hi all,
OS Solaris 8. Sun Sparc 20 - 256 MB 9.1 GB. I am using csh for this install as instructed for the user OPAPPS.
I have installed Oracle 8.1.6 Rel 2 on the SUN Sparc. Everything is fine and a customised DB has been created. Now I
have to install an Oracle application on the same server. I have a working knowledge of Unix but I don't know scripting.
I logged in as OPAPPS as required. (.chsrc). I have set the path with all possible directories and made it a member of
group DBA as requested.
I put the CD in the CDROM and then cd /cdrom
# install.sh
BUT I get this message: install.sh not found.
install.sh is there on the CD. This is the contents of install.sh from the CD
#!/bin/sh
os=`uname | tr A-A a-z`
case "$os" in
sunos) platform=solaris
hp-ux) platform=hp-ux
osf1) platform=decunix
esac
#The environment variable $SRCHOME cannot be set during installation
unset SRCHOME
unset SHLIB_PATH
CMDDIR=`dirname $0`
if [ "CMDDIR" = "." ]; then
CMDDIR=`pwd`;
fi
# Replace relatove path with fully qualified path
if [ ! "`echo $CMDDIR|grep '^/'`" ]; then
CMDDIR=`pwd`/$CMDDIR;
fi
if [ x${PATH} != x ] ; then
PATH=$PATH:/usr/bin: /bin
export PATH
else
PATH=/usr/bin:/bin
fi
cd $CMDDIR/$platform/Disk1/install/$platform
./runinstaller $*
directory structure on CD
-r-xr-xr-x 1 root sys 638 Aug 23 2000 install.sh
dr-xr-xr-x solaris
dr-xr-xr-x hpunix
dr-xr-xr-x decunix
dr-xr-xr-x nls732
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dr-xr-xr-x images
d .
d ..
Would anybody know why I get install.sh NOT found when it is there?. This executabel is on the CD. I am not sure why it gives
a java runtime error message when it is OK. Remember, I have already installed Oracle 8i using the same environment with the existing java runtime .
Thanks for your help.

Hi,
I am installing Oracle clinical 4.5.x.
I need to know whether both the Database server and application server for Oracle Clinical can be installed on same server(windows 2000 server).
Both of them are installed on windows platform.
It seems that u have tried the single node installation.
So,please give all the possible details regarding the single node installation for oracle clinical no matter what platform it is.
Please reply me as soon as possible, its urgent.
Thanking u in advance.

In Robohelp 9, search does not work for some Vietnamese characters.

In Robohelp 9, search does not work for some Vietnamese characters.

I don't think there is anything we can do on a user to user forum. I suggest you report this to Adobe as a bug. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
If you need a more immediate response, you would need to take that up with Adobe support.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Robohelp 9 with patch - Not working with IE10

Hi,
We have a problem with webhelp generated from RoboHelp 9 when viewing with Internet Explorer 10. We can't open a topic on the left or open a search result, until we either :
A) Resize the window
B) Resize the splitter between contents and the content pane on the right
C) Open the dev tools via F12
We have installed the patch provided by adobe for existing webhelp generated by RH9 at the following address :
http://abak09.abaksoftware.com/AbakWeb7700/Extras/Help/EN/
I have also tried to install RH10 and generate the project again, but the same issue occurs.
I don't know what else to look for, the problems are what the patch was released for, but it is not working in our case.

We are reproducing with Windows 8 Pro 64bit, with Internet Explorer 10 (Update version 10.0.3).
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Thanks a lot for your help

Flash Player installed but not working....

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Flash Player Trust folder
Flash10I.ocx
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install
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Hi, I see you've been on quite a few forums advocating Firefox & Chrome. All this does is give them a browser that perhaps Flash Player would be performing as it should. But it doesn't solve their issue with IE.
And referring users to follow procedures meant for another user under different circumstances and computer configurations
is not in their best interest.
All you are doing is confusing the person, since the required information about their computer has not been obtained.
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Latest Flash Player Install is not working

Hello, I need some help please. I have been through the install process at least seven times if not more, all previous versions of flash player have been deleted, and it is not working. Sites that I regularly use are still wanting me to install the software that I know I have installed. Even more frustrating is that there is no other way to contact Adobe about this unless one wants to pay $39 to speak with someone, which I refuse to do when it is their product that is not working right. PLEASE HELP ME!!

pwillener wrote:
Download the installer from http://forums.adobe.com/thread/889580
That one worked nicely. Thanks for your help!
I guess the installer from the main download page was just a downloader, and for whatever reason it didn't work for me.

Flash Player 10.1 installed, but not working in any browser, or showing up on C:

I recently updated my flash player, however since then, websites requiring flash do not seem to fully load. However, it should also be noted that there is no notification indicating I need to install the software. Sites such as youtube will load, but fail to display the video I want to view, and showing only a black box. Also, sites I need for my HSC preparation are not working, such as the Board of Studies Online Multiple Choice, and Maths Online. The web page will load, indicating "done" in the bottom left corner of the screen, but the screen will be white.
I have tried the following:
un-installing, and re-installing (numerous times)
Restarting the system after both un-installing and re-installing
Checking all mentioned websites on three browsers --> Firefox 3.5.11, IE 8, Google Chrome. All presented the same outcome: blank pages etc.
Ensuring that flash was enabled in all above browsers
My operating system is 32 bit; Vista (Have checked this file-- C:/Windows/System32/Adobe -- and found that the flash player files are absent despite being 'told' it has successfully installed. After which the 'movie'/'f' symbol does not show up in the installation check online)
I assume all the above browsers are 32bit as well, however I'm not sure how to check this.
Please help... I have been searching forums for hours and trying various methods to attempt to fix the problem myself, but have been unsuccessful. It has become increasingly frustrating with the approaching HSC only a couple of weeks away !

There is no flashinstall.log file in that folder. There is a FlashInstall file that opens in Notepad when I click on it. The contents of that file are below. Does this give you any clue as to what is wrong? It is WAY beyond my techincal competence.
O====== M/10.1.53.64 2010-06-30+12-55-33.468 ========
0000 [I] 00000010 "C:\DOCUME~1\Jack\LOCALS~1\Temp\FlashPlayerUpdate.exe"
0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx
0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
0004 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.dll
=X====== M/10.1.53.64 2010-06-30+12-59-15.421 ========
=O====== M/10.1.53.64 2010-09-08+01-32-00.015 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe" -update activex
0001 [I] 00000011 0
=X====== M/10.1.53.64 2010-09-08+01-33-11.890 ========
=O====== M/10.1.82.76 2010-09-08+01-33-12.000 ========
0000 [I] 00000010 "C:\DOCUME~1\Jack\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0
0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10i.ocx
0002 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.exe
0003 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.dll
=X====== M/10.1.82.76 2010-09-08+01-34-24.843 ========
=O====== M/10.1.85.3 2010-09-28+12-32-48.531 ========
0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0003 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
=X====== M/10.1.85.3 2010-09-28+12-32-52.312 ========
=O====== M/10.1.85.3 2010-10-01+19-16-44.187 ========
0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx 183
0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 183
0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
0006 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll 183
=X====== M/10.1.85.3 2010-10-01+19-16-47.171 ========
=O====== M/10.1.85.3 2010-10-02+14-53-44.781 ========
0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx 183
0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 183
0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
0006 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll 183
=X====== M/10.1.85.3 2010-10-02+14-53-47.984 ========
=O====== M/10.1.85.3 2010-10-03+17-09-08.328 ========
0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx 183
0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 183
0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
0006 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll 183
=X====== M/10.1.85.3 2010-10-03+17-09-11.687 ========
=O====== M/10.1.85.3 2010-10-03+17-10-33.390 ========
0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe -maintain activex
=X====== M/10.1.85.3 2010-10-03+17-11-12.546 ========
=O====== M/10.1.85.3 2010-10-03+17-11-16.296 ========
0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe -maintain activex
0001 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 5
0002 [I] 00000018
0003 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 5
0004 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0006 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0007 [W] 00001021
0008 [I] 00000012
=X====== M/10.1.85.3 2010-10-03+17-11-26.281 ========
=O====== M/10.1.85.3 2010-10-03+17-12-52.531 ========
0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
=X====== M/10.1.85.3 2010-10-03+17-12-54.531 ========
=O====== M/10.1.85.3 2010-10-03+17-23-21.671 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe"
=X====== M/10.1.85.3 2010-10-03+17-23-27.578 ========

True caller is installed but not working please let me know the setting.

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Contact the developer of true caller for assistance.
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Hi,
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As one of the volunteer Forum Hosts, I've requested appropriate help.
You can also get help via the support portal: http://www.adobe.com/go/supportportal
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DAnderson which operating system are you using on this laptop? Did you transfer/migrate/copy over your files, folders, and applications to this new computer?

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RoboHelp 10 install is not working

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