RoboHelp 10 is very unstable under Win7

Hi all,
using RH 10 under Win7 I noticed that the program is extremely unstable. It often crashes with only a very simple error message, telling that is searching for a solution but it never find one. Also the Windows Explorer crashes 10-20 times a day when working with RH. This is definitely linked to instaling the TCS4 on this system, and I have only been using RH and RSC yet.
Is thete anybody else with this issue, particularly the Explorer crash?
I found an older thread stating that RSC made Windows Explorer crash but this was related to RH7. Also there was no solution beyond deinstalling it.
Regards,
Robert

Hi,
I've been using RH10 since the beta builds on several computers, virtual machines and operating systems. I have not experienced any of the problems you encounter. I did, however, not use RSC. So that would point to RSC being the problem.
Do you use a 32-bit system or a 64-bit system? And do you have the same configuration on an XP machine?
Greet,
Willam

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I'm not sure exactly what is going wrong in your case, but here are some things that we've seen slowing down Photoshop before:
anti-virus software (try disabling it)
third party plugins (try disabling them)
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Computer randomly shuts down/Very unstable since upgrade to yosemite

Since upgrading to yosemite my computer has become very unstable.
For anyone that can help with what may be causing this issue I would really
appreciate it. As for "Adobe" being a possible cause, how can I determine
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EtreCheck version: 2.1.8 (121)
Report generated February 10, 2015 at 12:59:00 PM MST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
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    Wireless: en1: 802.11 a/b/g/n
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    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 0:9:57
Disk Information: ℹ️
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        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
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            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-8A8
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    Apple Computer, Inc. IR Receiver
    Apple Inc. FaceTime HD Camera (Built-in)
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        Apple Inc. Bluetooth USB Host Controller
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Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Configuration files: ℹ️
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        /System/Library/Extensions
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Launch Agents: ℹ️
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    [not loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
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Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
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    [running]    com.rim.BBDaemon.plist [Click for support]
    [running]    com.smithmicro.schedulerdaemon.plist [Click for support]
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Reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system.
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The recovery procedure that follows will obviate the need to correct all those separate problems and is likely to require the least amount of your time and interaction.
Follow the applicable recovery procedure below:
If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Mac Basics: Time Machine backs up your Mac.
The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new user whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
When doing so, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
To erase and install Yosemite read: OS X Yosemite: Erase and reinstall OS X
To migrate your essential documents read: OS X Yosemite: Transfer your info from a computer or storage device and follow the procedure under Transfer info from a Time Machine backup or other storage device.

Can not capture under Win7

If you find that capturing is no longer possible under Win7, you may take this step to remedy the situation.
Try changing your firewire driver. There's 3 drivers bundled in windows 7, change the driver to the one that has (Legacy) at the end of the name.

Thanks Harm,
Was very helpfull.

H57M-ED65 - system very unstable

Hi All, I have just built a new system and am finding it very unstable, I thought i'd see if anyone has any thoughts on what the problem might be
H57M-ED65 mainboard
Intel i5 650 CPU
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geil DDR3 RAM
coolermaster 600 W PSU
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I dont think this is a heat problem - the CPU temp is fairly stable under a high workload (prime95 running) - approx 40deg c +- a few degrees. I have had prime95 run for several hours ok without a reset and then had it reset when idle doing nothing.
The bios version is as shipped - v1.1 - i'm a little reluctant to re-flash when the systems so unstable, I'm not too keen on the idea of it resetting part way through flashing.
I should probably add that i'm not overclocking anything.
I have had the system reset on me when tweaking the fan speeds in the MSI control panel software - though that could be a co-incidence ...
So any ideas ? Anything worth trying / or RMA the board ?

Sounds like the same problem I had with my H55 with original BIOS and RAM compatibility. BIOS updates include memory compatibility so it's recommended you update BIOS for that reason. I had an H57M-ED but it came with BIOS 1.3 and didn't have that problem. That being said I prefer the Crucial RAM you see in my signature for the H55/H57 MB's.
http://www.newegg.com/Product/Product.aspx?Item=N82E16820148262
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Virtual XP Mode Under WIN7

I have virtual XP under WIN7 that worked great in last 5 year.
Recently installed iolo system shiled on it and since I do not see the START menu. XP comes up in small window with no option to resize.
I do have WindowsXPMode_en-us and Windows6.1-KB958559-x64-RefreshPkg installed. when trying to reinstall both file, I am getting error message that they are already installed.
Should I un-install and re-install? What are side effects? Am I going to loss my VM data?
HELP !!! HELP !!! HELP !!!
On C:\Users\MyName\AppData\Local\Microsoft\Windows Virtual PC\Virtual Machines i see 3 files:
Windows XP Mode type of virtual hard disk size 42GB
Windows XP Mode type of virtual machine setting file size 16KB
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also integration features are turn ON even when manually i turned on via SETTINGS on Windows XP Mode file in C:\Users\MyName\Virtual Machines.
when XP comes up, "Enable Integration Features" is greyed-out.

Just make a copy of the VM file and it's associated files off to a network share or hard disk or something. Of course make sure the VM is shut down if you can. There's a fair to middling chance you have scotched your Windows 7 system completely.
There are a lot of those "shield" programs out there but QUITE A LOT of them are cheats, and only designed to further screw up your system. When you attempt to uninstall them they destroy things on the way out. A very common target is
networking - you uninstall the shield program and it destroys the networking stack in Windows then you cannot even download any sort of repair utility. Unless of course you call the company that wrote the "shield" program where they get your
credit card number and pass that to criminals that empty your bank account.
Once you have the shield program off the system, if your virtual XP does not come back, then uninstall it and reinstall it. If that doesn't work, then your hosed. Copy your data files off, wipe and reload. do NOT install the RDP update
that will come down in Automatic Updates as that is incompatible with virtual PC. Then install virtual PC and copy back your VM files and your back in business. And in the future stay away from the shield and PC fixit programs written by hole-in-the-wall
companies. You have absolutely no clue how expensive it is today to staff a full blown virus lab. That is why Avast, McAffee, Trend Micro, Symantec Antivirus, Sophos and the other big antivirus names out there cost a lot of money.
If you cannot afford a big name brand antivirus software, then use the free Microsoft Security Essentials. And for goodness sake, buy an external USB disk and turn on Windows Backup.

My iPad 1 is now very unstable. Apps crash consistently, Mac Numbers/Pages etc incompatible with IOS 5.1 etc. There seems to be no backwards compatibility to iPad 1. Am I just supposed to throw it away? I have restored the iPOad and it has ample storage .

My iPad 1 is very unstable. Many Apps simply crash after opening. There is ample storage available.I have restored the iPad twice now and still it is unstable.
Is this a lack of backwards compatibility because no-one writes apps for IOS 51.1. and the original iPad anymore? not even Apple, as the documents and sheets I create on my Mac are incompatible with my iPad now.
My naievete tells me that this is simply Apple expecting us to upgrade to later levels of hardware. If so, very disappointing for an Apple fan. Seems your App developer approvals (even your own apps) do no require compatibility with anything but IOS 6 or later.

There are various things to make your iPad more stable. You can try deleting all apps from the multitasking bar; do a reset ie hold the power and home buttons simultaneously until the Apple logo appears; Settings > General > Reset all Settings.
If you had the previous version of iPages (version 09) on your Mac before upgrading to Pages 5.2, your Mac should still have that version in Applications, which is still compatible with your version of Pages on your iPad.
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Iphone 4 running 4.3.5 wifi very unstable/will not connect to network

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When my iphone 4 does connect, the connection lasts about 10-15 secs and then it will not load any web pages although it shows its connected. I have tried all methods on previous threads but nothing seems to work. Ive also tried retting my router and changing the wifi channel to make the signal stronger but nothing seems to work.
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Hi folks,
SOLVED
iPhone 4 wasn't having any joy (and neither was my new 4s).
Tried turning OFF the security on the router, connecting the iPhones (yep, they connected OK) then turning on the security (WPA2-PSK [AES]) and both iPhones still connected.
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CHM does not display under Win7 64bit

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Wrong information - sorry! The CHMs were generated under Windows 7 Enterprise 64bit as well. That means they do not display on the same computer they were gnerated on, but under other systems that have 32bit OS (Win7 or XP).

Premiere Pro CC 2014 Very Unstable

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My Premiere Pro has been very unstable. I can't keep it running for more than an hour before I receive the Premiere Pro has encountered a serious error and must shut down. I can't get anything done. I've gone from working 40 hours a week to 60 hours a week since I upgraded. This is extremely counter productive. Please HELP!!!!
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System Info:
Creative Cloud 2014 Updated September 2nd, 2014 - Everyday I use; PP, AE, AU, IL, PS, ID.
Mac Pro Mid 2010
32 GB Ram
OS: 10.7.5
Processor: 2 x 2.4 GHz Quad-Core Intel Xeon

Hi chriscorrell,
Thank you for posting on Adobe forums.
Upgrading your OS might be a good idea because Premiere CC 2014's OS requirement is OS X 10.8.
See here: System requirements | Adobe Premiere Pro
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I have a 27 inch iMac i5 with 4 GB of RAM. Since upgrading to OS 10.8.3, Messages (iChat) has become very unstable, freezing at least once or twice a day. This behavior is mainly associated with my sending iMessages to iPhone users. The problem is solved by force quitting and re-starting the app. The activity monitor shows the app to be consuming several hundred megabytes of memory when this happens, and the computer slows down considerably, but remains responsive. No other apps have become unstable.
My internet searches are too poorly worded to be of use--searching for "messages" or "ichat" does not yield any results or even any discussion of this kind of unstability. Any thoughts?

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After a few weeks of running it, I have come to the conclusion that it is not working well at all!
To start with, she works on large word files. I have installed both office for mac 2004 and the new 2008,. but both show very poor performance, and keep on crashing to desktop when using advanced functions. (how hard can word really be on a processor???)
Then, Safari is also very unstable. When using about 5 tabs or more, it usually crashes as well, or starts hanging for ever. Also, when opening pdf files in safari, with the adobe plug-inn, it usually also hangs safari, very annoying!
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I run a G5 Quad myself, and upgraded to leopard, only to downgrade it the next day to tiger, since most of my apps were very unstable on leopard.
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I'm hoping to get some oppinions on this.
Thanks in advance for any input.
Cheers,

Just to build on what hyphen has said:
Don't use earlier OS than came with the computer:
http://docs.info.apple.com/article.html?artnum=25784
Additionally, read about About "Downgrade" installations
+"You should not reinstall an earlier version of the same software over a later version. These "downgrade" installs may seem to work, but Apple does not test nor recommend downgrade installations in most cases. Some installers prevent downgrade installations. If you need to reinstall an earlier version of Mac OS X, erase your disk first or choose the erase option in the Mac OS X Installer. Be sure to reinstall any software updates after reinstalling the operating system."+
-mj
[email protected]

Bridge CS5 Very Unstable when Previewing SWF files - fixes pending?

Bridge CS5 is very unstable when an SWF file is playing back in the Preview panel.
I only have to switch to another window, and Bridge bombs out.
Is this a known issue? Is a fix pending?
Thanks
Richard
I'm on XP Pro SP3.

That's a very "Curt" response!
The graphics driver is the latest available for my graphics card - a NVidia Go 7900GS.
Thanks
Richard

At work we have many who travel with train alot, where the internet is very unstable at best. And they have trouble getting their e-mails. So the question is if there is a way to increase the mail cache in iOS 7, to lower the dependence of internet.

At work we have many who travel with train alot, where the internet is very unstable at best. And they have trouble getting their e-mails.
So the question is if there is a way to increase the mail cache in iOS 7, to lower the dependency of a very poor internet connection.

I don't think so. Unless it's in the settings, there's not much that can be done.
are they using wifi on the train? If so, maybe switching to cellular. There are devices like the Mifi, which is a battery operated portable wifi hotspot that they can connect their device to.
If the wifi on the train is solid, I know I've had issues using certain hotspots. For example, my yahoo mail simply will not pull down via the mail app if I'm on some AT&T hot spots. But if I go in via safari then it works. So if the signal is good, maybe using a different way can help.
Or maybe looking for a mail interface that isn't apple's. There are others in the app store that may have better function or more control.

Photoshop CS6 and HP Photosmart 8750 under Win7 Pro?

Hi,
I have the impression that the HP Photosmart 8750 printer does not work correctly under Win7 Pro when printing images from Photoshop CS6:
The prints are generally 2 shades lighter than on screen, i. e. black prints as 50% gray - Black cartidge is new...
In the PS Printer settings dialog, I set the color management to "handled by printer".
If I set the colormanagement to "handled by Photoshop", the printouts are even worse: colors are shifting to completely different shades.
On my Canon MP280 printer, the prints are color-correct.
I guess, that this is related to a driver problem. Win7 only has a basic driver implemented for the HP printer, and HP doesn't provide a Win7-driver.
The thing is, I need the large format...
Does anybody have a solution or workaround for this problem? Your help is greatly appreciated!
Thanks,
Erhard

At the company I work for we hardly print from Photoshop as we have a pdf-workflow, but I think you might make it easier for others to help you if you provide screenshots (posted with the camera icon) of your print dialog windows, especially those regarding Color Management.

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