RoboHelp 10 WebHelp search feature not working?

Hi all,
I am using the Adobe Technical Communication Suite 4 and cannot get RoboHelp 10 to generate a WebHelp product with search capabilities.
I have created a RoboHelp 10 WebHelp project and imported FrameMaker 11 files.
Everything seems okay, but when I search in Internet Explorer 10, nothing happens.  I can even be on the same page as a term and enter the term in the box,
but then nothing happenns. I also tried:  Opera, Firefox, Chrome and Safari browsers and still no results in the WebHelp search results.
Actually, I get one word by default and that word is:  "null".
Any idea on what is causing this?  I have a deliverable due soon, and I need to get this search capability working.
Thanks in advance for your suggestions.
I am using the latest patch too - RoboHelp 10.0.0.287
Regards,
Jim

Hi Jeff,
Thanks for the reply.  I am not sure if it is Java, although I did download Java to make sure I had the latest update.  I am running on a Windows 7 64 Bit Dell Laptop with Adobe TCS 4.
I just saw a different post - but related to this post on the topic and I think it has to do something with the XML files that are created during the normal generation process.
I have a feeling that there is something wrong with my XML files and the reason I say that is because I can generate one of the sample RoboHelp projects to WebHelp and then use IE 10 to search and the results
come up right away, but when I do a WebHelp generate on my project the search does not work.
Here is that related thread:
http://forums.adobe.com/thread/798369
Search Error: Failed to initialize database
Mar 1, 2011 12:33 PM
That thread dealt with RoboHelp 8 and I am using RoboHelp 10, but I think the problem is probably the same.
My questions are as follows:
I have a customer deliverable on Monday with several hundred files and a search mechanism that does not work at all.  Can I copy the search mechanism from the sample project and then put it into my project?
Are the XML files generic or specific to each project?
How many XML, Javascript and other RoboHelp type files are used to make the search functionality work?  I was thinking of populating one of those sample files, that has already been started with my files to see if that would get things going in the right direction - with the idea of removing all the sample files from that project and replacing them with my files, but, I have over 400 files, including references to foldout drawings and vendor manuals (baggage files) and it would probably take too much time to make that happen.
With that said, if you or anyone else has ideas on how I could get this search engine working, I would really, really appreciate it.
My current file structure is like this:
Main Project Folder
    !ScreenLayout
    My Project File1
    My Project File2
    My Project File3
    resource
    whdata
    whgdata
    whxdata
    Frnt_Cov.htm
    Frnt_Cov_csh.htm
    Frnt_Cov_rhc.htm
    All RoboHelp graphics, javascripts and .htm files
There does NOT seem to these folders that are in the sample:
!Language!
!SkinSubFolder!
!SSL!
The !ScreenLayout! folder is the only one present.  Does this have anything to do with only having MultiScreen HTML5 and WebHelp (Primary Layout) for my project settings?
Again the most notable difference I see, is between the folders NOT included in my project (!Language!, !SkinSubFolder! and !SSL!).  I am not sure why these folders are not included in WebHelp.
Thanks for taking the time to read this, as well as for any suggestions that can be offered.  I really need to get the search feature working by tomorrow.
Regards,
Jim

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