RoboHelp 11 to RoboHelp 10?

Can I save RoboHelp 11 as RoboHelp 10? is there a compatibility issue? My colleagues have 10 and I have 11. We share files. Will this be a problem?

@VT...
As your question is the reverse of what this thread is about, it might have been better to start a new thread.
The file format is the same but the HTML will have some differences. In theory any Rh HTML project can be opened in any later version but occasionally there can be issues if you are skipping many versions. In your case you should be OK. Please don't do as some folks do and ask for a guarantee as ultimately it depends on what you may have put in your topics. The answer is to zip up a copy of your projects so that you have a clean copy if something should go wrong. I recommend zipping rather than copying as it is too easy to later open that copy and mess it up for all eternity. Zipped copies cannot be opened and they can create clean copies as many times as you want.
See the RoboHelp Tour on my site for information about what was introduced and changed in Rh11. Also see the samples for working projects explaining the changes.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Differences between Robohelp and Robohelp Server

I am in the process of evaluatinf Robohelp. I have found out
there are 2 versions: Robohelp and Rohohelp Server. can someone
list the differences in these products or direct me to a
link/document where I can find this information?
Thanks in Advance
Rodman Veney

Hi, Rodman
You may find this article in the Adobe Developer Center
helpful as well. It refers to RoboHelp Server 6, but virtually all
information remains relevant for v7. As Rick says, "Pro" is simply
the same as WebHelp or FlashHelp, but the content is published to
the RoboHelp Server so that you can get the benefit of user
feedback reports and the other features described here:
http://www.adobe.com/devnet/robohelp/articles/rhserver.html
Thanx
John

Is there an auto-correct setting in Robohelp 7?

I am wondering because I notice that when I write html code and then view it in the design view and then go back to html view there are new tags that have been inserted like this: <robohelp>—</robohelp>. What does that mean? Can I turn that feature off. I have been writting html code for about two years so I don't think I'm a pro but I know how to valiadte html code before I publish it and it is very anoying when the program tries to correct what I'm doing. If I do something wrong I would like that it just doesn't work, that way I can find out what I did wrong and fix it. But when the program automatically "fixes" what it thinks is a mistake it actually makes things worse. I understand the idea of creating something thats easy to use, but if you haven't taken the time to learn html or css or JavaScript ect. then you shouldn't create web pages.

Hi all
@idesofdecember
If you don't want RoboHelp mucking with your code and you don't like using the WYSIWYG editor, why not just configure Notepad as your default editor in RoboHelp? If you do this, Notepad will open and you may freely edit your HTML and JavaScript to your heart's content. Nothing will change any code on you.
Just thinking out loud here... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Robohelp 9 and TFS 2012 issue - TFS linking is not working

Hi,
I'm using Adobe Robohelp 9 with Team Foundation Server 2012 on Windows 7 - 64 bit. I've also installed Microsoft Visual Studio Team Foundation Server 2012 MSSCCI Provider. I've also mapped the project folders on my machine.
But when I try to open any project, it is giving the following error message:
And if I click on Yes, it shows:
If I say No for this second message, it opens the project without TFS connection. I can't check-out any file. I can just modify it and it will be saved locally.
When I'm outside of Robohelp project, means in the project folder, I can see all the project files are mapped and they have TFS check-in/check-out/Get latest.... all these options as shown below:
But when I open the project, I can't see the TFS option under file menu.
Please suggest if there is any solution...
Thanks,
Dipali

Hi,
Just to be safe: Did you also install the VS 2012 Shell (Isolated) and the TFS plugin? As far as I know, you need the shell and the TFS provides apart from the MSSCCI provider. (http://www.adobe.com/devnet/robohelp/articles/robohelp-tfs-integration.html)
The interesting thing is not that the connection is lost, but that if you want to browse it, you don't see a browse page. Normally, RH would just show you a popup where you can select the project.
Now for some magic: **Note: I will describe how to manually change your source control link. Make sure that you have a backup apart from TFS, just in case.
Check out the .XPJ file.
Remove the .CPD file.
Open the .XPJ file with a text editor, such as Notepad.
Search for the text <name>vc::cookie</name>
<matchedpair>
<name>vc::cookie</name>
<value>$/BV - MVV/Main/Key2Vergunningen/Tools/Documentatie/mvv-gebruikers</value>
</matchedpair>
Now get the path from the VS project ($/BV - MVV) and the full path to the folder in source control where the project is stored.
Set the complete path between the <value></value> tags.
Save the .XPJ file.
Open the project with RoboHelp.
You connection should now be restored. Note that if you make even a small mistake in the TFS project path, RoboHelp will not be able to find the project.
Greet,
Willam

RoboHelp 8 vs. 9 - Search Functionality Comparison and "All of the Words" vs. "Any of the Words"

Greetings!
Our organization focuses a lot on the accuracy of our searches, which is a necessity when we have hundreds of very lengthy topics (no matter how well organized they are).
I finally completed a detailed comparison of the search functionality of 8 and 9 and came to the realization that 8 is a disaster, while with 9 things get better, but there's still TONS of room for improvement. I have reported this to Adobe and so far there has been no official response. There are many blogs on here related to the search functionality, but I thought it may be a good idea to try to sum some of them up. I do hope that someone somewhere at Adobe runs into this and shares with all of us why Adobe's Search functionality is still in the 20th century!
I hope this helps everyone else who is curious to know about how the tool's search functions work and whether it's worth upgrading from 8 to 9 at this point. I have included some examples which are in a way internal to us, but they will give you a good idea of what to expect and I'm quite confident you'll be able to recreate them on your side in seconds.
I also wanted to ask a question or two, and if anyone can assist, that would be greatly appreciated:
Currently if we search for several words at once (not exact phrase), both 8 and 9 perform an "Any of the words" search which always returns too many results. Does anyone know a way to change the default to an "All of the words" search? For years I have not encountered a tool out there that doesn't have the option to modify this, alas with RoboHelp 8 and 9, we can't find a way to do it (with or without modifying the source code).
Out of curiosity, are there any other tools out there which offer Conditional Tag (or similar) functionality and which behave better than RoboHelp? (easier to maintain, less buggy, web interface, etc)?
RoboHelp 8 vs 9 - Search Functionality Comparison Table with some Examples:
Search Example
RoboHelp 8
RoboHelp 9
Expected Results
(based on industry standards)
1. Searching for Exact Phrase "Correspondent Banking"
Such a search returns topics which contain "Correspondent Banking" and "Correspondent Bank". The last one is included because "Bank" is the root of "Banking". The topics that contain the exact phrase appear at the bottom. When we click on any of them, we're not automatically taken to phrase so we have to scroll and look for it or use CTR+F.
Identical behavior except that when we click on the topics which contain the exact phrase, we're taken straight to it.
When we hear "exact" we expect "exact" and nothing else. Unfortunately, both versions keep searching for the roots of each word as well and incorrectly display those results at the top. Adobe has made it clear that this is a part of their functionality, BUT this is something we would not expect to see for exact phrase searches that are in quotes.
2. A Non-Exact phrase search of "Geographical Limits of market area"
The tool automatically performs an "Any of the Words" search instead of an "All of the Words" search. This is also related to the question I asked above this table. As you can imagine, this is returning almost every topic and it becomes virtually impossible to find what we're looking for. It even returns topics which contain "of" and nothing else.
Identical behavior
There to be an option which allows us to choose what the default search would be - "Any of the words" vs. "All of the Words"
3. Exact Phrase search of "low-score" with a dash
None of the topics that were returned contain the phrase. As some of you know, RH8 has problems with special characters, including dashes.
RH9 returned only the topic that which contains the phrase and we were taken straight to it when we open it.
The expectation is to see exactly what RH9 currently offers. Unfortunately 8 has a big problem with these types of searches.
4. Exact Phrase search of "2.4"
This is similar to the one above. Adobe doesn't like periods as well. It doesn't not find any of the topics which contain this phrase. In our case, this is a section number and sometimes people want a quick way to get to a specific section or sub-section.
We were hoping that this will be fixed with 9, just the way they fixed the dashes. Unfortunately, still ZERO results returned.
Expectation is for the topics which contain that exact phrase to be returned, no matter whether there's any special character inbetween.
5. Exact Phrase search of "300,000" or $300,000"
The tool only returned several random topics which contain "000" as part of larger numbers. The topic that contains "300,000" was not on that list, even though it also contains "000".
Identical behavior
Expectation is for topics that contain the exact amount to be returned, no matter if there is a coma or a dollar sign anywhere within the phrase.
6. Exact Phrase Search of "525-B5". Goal was to have a special character, a letter and numbers.
ZERO Results returned.
Only the docs that contain the phrase were returned and nothing else. It seems that this this was addressed in version 9 and now it behaves as expected.
Expectation is only for the docs that contain the exact phrase to be returned.
7. Exact phase search of "log" in order to test the Substring Functionality
Here's an extract from Adobe's Support Site:
“Substring search (WebHelp/Pro, FlashHelp/Pro) - If you enable this feature, a search for "log" returns topics containing the words "catalog" and "logarithm." Substring search takes longer than whole-string search.”
So with that in mind, we decided to test if turning the substring searches on and off does exactly as advertised, unfortunately the answer was NO. We even used an example almost idnetical to what Adobe provided on their site.
With Substring Searches disabled, we searched for the word "log". Unfortunately it returned words like "logbook" and methodology". How is that possible?
Identical behavior
Our expectation would be only for docs that contain"log" to be returned, no matter whether substring is enabled or disabled. In our case it was disabled.

Hi there
Out of curiosity, why is it that you expect to hear from Adobe? I'm hoping it's not simply because you posted here. Certainly we have Adobe folks that visit here and we are thankful for that, but it isn't to be expected.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

RoboHelp HTML 9.0.2.271 crashes when opening .htm files

Hello. I'm using RoboHelp HTML 9.0.2.271. When opening a certain RH project (I have three that I access regularly), the project opens fine, but when I try to open any of the topic files, RH hangs/crashes. I can perform any other tasks in the project (generating, publishing, updating the browse sequence, etc.), but I can't open any .htm files. In trying to fix this problem, I have:
Updated from 9.0 to first 9.0.1 then 9.0.2
Renamed the .cpd file
Imported one of the topics in the crashing project to a project that isn't crashing
Updating and renaming the .cpd file didn't work and importing the topic into a healthy project allowed the topic to open (so the topic doesn't seem corrupt).

Also using 9.0.2.271, I had exactly the same problem: open project, double-click a topic in the Topic List pane... crash.
However, immediately after opening the project I had Windows 7's blue 'busy' doughnut symbol constantly flashing under the mouse pointer. This is described (for RH8) in Peter Grainge's description on his excellent website (RoboHelp > Opening RoboHelp Projects). The same topic mentions the .hhp file, so I checked the contents of mine...
At the very end, in the [MERGE FILES] section, it listed two other .chm files; one which was supposed to be there, and one which was not (Dummy.chm). I had merged Dummy.chm only during the early testing stages of my project, and had long since removed all references to it from my project. I have no idea why it was still listed in the .hhp file.
I deleted the reference to Dummy.chm from the .hhp file and regenerated the project... and Dummy.chm reappeared in the .hhp file! After deep-searching my project files using NotePad++, one remaining reference to Dummy.chm was also listed in the .xpj file:
<file>
<name>Dummy.chm</name>
<comments></comments>
</file>
So I manually removed those lines and saved the .xpj using NotePad++, reopened the project using RoboHelp, and regenerated. The rogue reference to Dummy.chm is now gone. I have opened, saved, and closed the project several times and it now seems to be reliable.
Probable cause of bug: I had recently performed a cleanup of my project folder and deleted Dummy.chm, but unknown to me I suspect RoboHelp was still looking for it when opening the project, hence the permanent 'busy' doughnut and the crash when trying to do anything else, like opening a topic.

Generating pdf from RoboHelp gives "macro disabled" error

I'm using RoboHelp 8 -> RoboHelp HTML, and I have MS Word 2007 and "Adobe PDF Creation Add-On 9" installed.
To generate a pdf, I navigated to "Single Source Layouts" and double-clicked "Printed Documentation" (File -> Generate -> PDF should be the same), and I kept getting an error: "macros disabled. Please see printed documentation for enabling macros."
I finally went to Word 2007, pressed the "button" (upper left), selected Word Options -> Trust Center -> Trust Center settings, and selected "Enable all macros." The default setting was "Disable all macros with notification."
When I selected "Enable all macros," I could now generate a pdf - but what does enabling macros in Word have to do with generating a pdf? Maybe this has something to do with the order that Office 2007 and the "Adobe PDF Creation Add-On 9" were installed. It appears I do not have a bonafide version of Acrobat 9 installed (just Acrobat Reader 9.3), and maybe that's the problem. Thanks for any help or advice, Len

Hi,
I am hereby giving the explanation for this issue with screenshots:
I have opened one of my RoboHELP project and right clicked on the Printed Documentation option.
Here I found that the Set as Primary Layout option is disabled. Hence I clicked on Generate…
Then the following window is displayed.
I have clicked Next.
       Then the following window is displayed
4. I have selected the complete TOC and clicked Next
    Then the following window is displayed
5. Again clicked Next
6. Then clicked Save and Generate.
    The following window is displayed.
7. Then, I have clicked OK.
     After a while the following window is displayed.
Solution
1 Open a Word document. Click File > Options > Trust Center > Trust Center Settings...
Select the Enable all macros
Now, save the document and close it.
Go to your RoboHELP source files. Now you can generate a PDF and/or a Word document.

Update to RoboHelp Dropping all Files/Content

Hi,
My colleague has now encountered the same problem as I described here:
http://forums.adobe.com/message/5300528#5300528
Here is the content of her report:
"A similar problem that happened earlier to Derek is now happening to me. I was generating the WebHelp output for our merged project (the merged project is a container for all the sub-projects and we generate them all one by one to create the online help output). When I opened the last sub-project on the list (we have 15 sub-projects at the moment), I suddenly had two instances of the RoboHelp project running – one looked like the normal project and the other one had no content, it was just a template project with some default files. And then RoboHelp crashed. All I could see was an error message saying that RH has encountered a problem and is closing.
When I opened the project again, all the project files were missing. See the attachment for an example of the empty project.
All the correct project files were still in the project folder in SVN but now there were also all these additional files which were not there before. When I did an SVN commit on the project folder, I got a long list of files that were added and also a few of the real project files were marked as updated. See a list of these files in the attached screenshots.
To solve this problem I had to do a fresh checkout of the Documentation folder in SVN. After the fresh checkout, the problem project opened normally with all the files in it and I was able to generate a Web Help output normally.
We are wondering if this could be a network issue (connection to SVN) rather than a problem with RoboHelp? RoboHelp works fine 99% of the time, and then suddenly, with a random project, this issue occurs. Could RoboHelp lose the connection to the files in SVN for some reason and this is why it crashes and loses all the project files?
We are using RoboHelp 10 with SVN (TortoiseSVN 1.7.7, Build 22907 - 64 Bit) and the operating system is Windows 7."
Addendum: I switched machines + new RH install, in an effort to rule out a HW issue. However it occurred again on the new machine.
/Derek

As requested the thread has been moved to RoboHelp HTML. Sorry I missed your earlier request.
I am not a source control user but I cannot see how a project that has crashed can check files in. A crashed project cannot do anything. Maybe you will need to contact Tech Support on this one.
What if you check everything out and remove the source control link?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Robohelp Server Reports - No Data with Webhelp Pro Output

We recently installed Robohelp Server and while the admin client recognizes our published project, the searched term reports return 'no data found'. Is there additional configuration that needs to take place?
Thanks!

Hi, snorshd and welcome to the forums.
Be sure you read this Blog post announcing a new "Update" patch to RoboHelp Server 9.
https://blogs.adobe.com/techcomm/2014/03/robohelp-server-update-9-0-1-is-here.html
This article also links to the update documentation found here:
http://helpx.adobe.com/robohelp/kb/robohelp-server-update-901.html
Also, make sure your admin follows all the steps in the install/config online help topics:starting here;
http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-8 000.html
See if that helps.
Thanks
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

"RoboHelp has stopped working" error

Hi,
I had replied to pgcalc's post with this but since it is a different error I am getting, decided to start a new thread.
I have:
-new Windows 7 machine
-Word 2010
-RoboHelp for Word 10
But when I try to open an .hpj - obviously, these were created in older versions of RoboHelp - I have no idea which version, originally, but the last work on the project was done in RoboHelp 7 or 8 - I get the message "RoboHelp has stopped working."
Here's what I have done so far:
I noticed that the RoboHelp templates were not installed in the default Word templates folder like they usually are. So I copied all the templates from C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHELP\WordTemp\en_US\Word11 to C:\Users\[yours truly]\AppData\Roaming\Microsoft\Templates. Still no luck.
Any advice?
Thank you,
Sandy
Message was edited by: sdryer

So you were trying to run Rh for Word without a copy of Word installed, correct?
It used to be the case that Word had to be installed before Rh. That is no longer true of Rh HTML but it may be true of Rh for Word. Try completely uninstalling RH using something like RevoUninstaller to completely clean up. It's free and lots of people have found it helps uninstall Rh.
Beyond that, sorry but as I have indicated, it's Adobe Support and it's free for installation issues.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 10:Did Adobe change how RoboHelp 10 handles CSS stylesheets in the .htm files that are generated?

I work on Java application that utilitzes the .chm and .jar file (which include the .htm files) to display our applications help documentation. We recently upgraded from RoboHelp 8 to RoboHelp 10. The .htm files that were generated with RoboHelp 8 display fine. However, the new .htm files generated by RoboHelp 10 seem to ignore the CSS stylesheets used. I compared one of the .htm files from RoboHelp 8 to the same .htm file in RoboHelp10. I did notice differences within the files. Can you tell me what the differences are, regarding the usage of CSS stylesheets, between RoboHelp 8 & RoboHelp 10?
Thank you.

You need to post a bug report to get Adobe's attention. This is a user to user forum. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
Not sure but I believe it may be a bug in the Microsoft Help Compiler over which Adobe have no control. Microsoft last updated in 2004. Good luck!
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Conversion from Robohelp 9 to Wiki format

Greetings!
I've searched online and in the forums for an answer to this question, but almost everything is dated 4 to 5 years ago. Hopefully, it's time to start talking about this again.
I've just realized that when my client asked for a web-based Online Help system, what he really meant is Wiki-based Help system. I have TechComm Suite 3.5, which means I've got Frame 10 and RoboHelp 9.
I've found a couple of references to the MediaWiki and its tool to convert RoboHelp 8 topics to wiki format, but there's nothing about RoboHelp 9. Is it still compatible? Why does RoboHelp not have Wiki as a publishing format since some of the most popular applications have moved away from the online help format and into the knowledge-based, wiki format?
So my question is: is there a way to use Frame 10 or RoboHelp 9 to create a wiki-based Help system, or does the MediaWiki tool still work with RoboHelp 9 and does anyone have any experience with it?
JD Hickey
Documentia Inc.
www.documentia.ca

Hi there
If a wiki is what you want, why are you using RoboHelp?
RoboHelp doesn't "do" wiki and anything it creates will most certainly have to be converted. Once converted, RoboHelp wouldn't be able to use it again and you would have to start over.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

V6: RoboHelp Menu Disappears

I'm running RH for Word 6 with Office 2003, and I'm consistently having problems with the RoboHelp menu in Word. Instead of getting the full list of items, I'm getting the RoboHelp toolbar. (See attached image.) I have also seen no menu (just the slightest shadow) and a menu with 4 options pertaining to hotspots/macros. I need to access the real menu to insert a non-scrolling region in a topic.
I read up on previous users who have posted about this problem (Captain Kidney, "RoboHelp menu is blank" 9/21/06 and David Robbins, "RoboHelp menu missing or weird toolbar!" 5/27/09), and based on the suggestions given to them, I did the following:
Reverted to my oldest backup copy of RoboHelp.dot
Tried to delete the PDFMaker.dot from Tools > Templates and Addins > Global templates and add-ins. I had no success because it wasn't there in the first place.
Completely uninstalled/reinstalled RH for Word and Office 2003. Of all my attempts, this was the most successful, but it fixed my menu for only a week or two. It broke again after I switched my project templates so I could work in a different project.
Tried to add the RoboHelp Non.Scrolling.Region macro to my toolbar in Word via Tools > Customize > Commands > Macros. I was able to add the macro to my toolbar, but changing from Yes to No for my topic several times (compiling each time) had no effect.
I understand (and agree) that RH for Word "is similar to a dying patient" (RoboWizard, "Re: RoboHelp menu missing or weird toolbar!" 5/28/09), and have already converted several projects to RH HTML, but I need help providing hospice care to this project in the meantime. Does anyone know how I can get my RoboHelp menu back and consistently maintain it until I can convert the project?
Thanks!
~Carrie

Nope. You'll get Launch RoboScreenCapture and Captivate
options in
your File menu along with a Save As PDF (Send for Review)
option; in
the Graphics menu you have 3D Menu and Edit with
RoboScreenCapture
options to reflect the TCS integration. FM doesn't push to
RoboHelp,
rather RoboHelp pulls in the FM content.

RoboHelp and Eclipse

Hi,
We have been generating XML Help and then with a script changing tag names so that we can incorporate the Help into Eclipse.
However, in RoboHelp 9, RoboHelp adds BOM characters to the html files and Eclipse doesn't seem to handle these characters correctly (even though they are legal).
Is there a way to prevent RH from adding these characters?
I also saw that RH9 supports Eclipse Help - it has the same BOM characters so we couldn't really try it out. Is there any details somewhere on how to integrate the Eclipse Help that RH generates with Eclipse? Wehn we just add the files it doesn't seem to work. Are there instructions anywhere?
Thanks,
Rakefet

Contact me via my site.

Upgrading from RoboEngine 3.1 to RoboHelp Server 9

Old-time user, new ID. My company recently upgraded from RoboHelp 4 to RoboHelp 9. (Yes, we're slow about some things.) I was recently asked to upgrade our WebHelp Pro output, which had been posted to an old RoboEngine 3.1 server. Of course, the new RoboHelp 9 output does not play well with RE 3.1, and I got a "RoboHelp Engine server is not available" message when I attempted to upgrade the output. After doing a little research, I discovered that this lack of backward compatibility began with RoboHelp 7.
Fortunately, I made backups of my old WebHelp Pro output, and our users can still access the Help files. But I've been tasked with researching the upgrade path from our old version to the new one. So here's what I'd like to know:
Is buying RoboHelp Server 9 sufficient?
Is the process of publishing the Help files to the server reasonably similar?
The server that hosts RE 3.1 is a Windows 2000 machine. Will I be able to run RH Server 9 on it?
Will I need to provide new URLs for the Help links inside our Internet-based software after the upgrade, or will the old links, which use the format http://machine.org/roboapi.asp?project=ProjectName, still work?
Thanks in advance for your help. Nice to see that Rick, Colum, and Peter are still firing the big guns around here. I feel strangely reassured, as if everything will work out just fine
Chet

Welcome back Chet. I nearly typed the obligatory "Welcome to the RH forums" greeting when I saw your single post but that doesn't seem right here
The issue here is that the underlying RoboHelp and RoboHelp Server code was completely rewritten in Java. Personally I'm surprised you managed to get RH9 output running on RE 3.1 at all. It just goes to show what a error tolerant application it is.
You'd be far better off upgrading both the client and the server applications. I think you'll be surprised at just how easy RHServer is to install and use these days. No more fiddling with permissions. As for publishing, you still have a WebHelp Pro SSL in RH9. It does have some additional options and the UI of the RH Server application will have changed also. There is a lot of new functionality. You may find that the URL for the help is different though. There is an excellent guide that is worth reading called the RoboHelp Server Reviewers Guide. You can find it here and it will answer a lot of your questions.
One thing you may want to consider is migrating the data from RE3.1 to RHServer 9. The new app has a migration tool that can migrate from an earlier release. However I am not sure if it could cope with data from RE3.1. You could try, and it is doesn't get the data into the new database with SQL.
Colum

No Nav Pane in IE 7 using RoboHelp 8

There was a thread earlier about no navigation pane, but it was marked "Archived" and it looked like I couldn't reopen it -- sorry if this is a duplicate.
I have a RoboHelp HTML (RoboHelp version 8) project that works fine in IE 6 and FireFox 3.5. However, in IE 7 there is no navigation pane, which is a serious problem. I have no idea how to debug this and would appreciate any advice about how to fix this issue. Of course QA just discovered this today, and we're supposed to deliver the application (with Help) on Dec 4. Thanks in advance!

Additional detail obtained from the developer:
IE needs to download files locally on the browser machine when a document (aka help file) is opened.
With RoboHelp, IE tries to download xml files within the whproj.xml file. When the application server returns no-cache in the http headers, IE is not allowed to cache, and therefore does not work. To fix the issue do the following to the response object:
httpResponse.setHeader( "Cache-Control", "public" );
httpResponse.setHeader( "Pragma", "" );
We implemented that via a java filter, so that it does not interefere with the application logic.
OK, so that's still developer-ese, but if you experience problems with webhelp and IE, you could send this info to your developers to have them check it out.
I hope this helps.

RoboHelp 11 to RoboHelp 10?

Similar Messages

Maybe you are looking for