RoboHelp 6 Print Docs

I was really looking forward to using RH6 to produce printed
documentation because I attended an Adobe seminar where the
presenter mentioned that there were lots of improvements. Well, I
am very disappointed. I have yet to create a print doc in RH 6
without first going through quite a number of 'Code execution has
been interrupted' message boxes. With RHX5, there were quite a few
formatting issues, which I hoped would be corrected, but I never
got error messages like this.
I don't know what the problem is, but I would sure appreciate
some guidance.
Thanks,
Mary

I'm also encountering this problem with RoboHelp 8 and Word 2007. Just started noticing it this week. At first I thought it was related to a language output. I was seeing it when I produced Chinese output. But it happens when I create my printed output for English.
I get the code execution error dialog over and over again:
Saw some discussion on it being related to macros enabled/disabled in Word but then found this thread. As the earlier poster noted, I tried searching my registry for  RoboPDF in the registry. No hits found. I checked my addin list in Word and I didn't see the Robohook.WLLs listed. I did find RoboHook.wll in the Adobe\Adobe RoboHelp 8\RoboHELP\Startup folder. But there was only instance of it, so I didn't touch it.
I checked Add-Ins in Word and found that the RoboHelp Word COM Addin was disabled. I re-enabled it  in Word and restarted Word. Also restarted RoboHelp. No change. Same error message occurs.
Any thoughts?

Similar Messages

  • A better way to deal with lost hyperlinks when converting Robohelp to Printed doc?

    I have inherited a 750-page manual that is
    "single-sourced" in RoboHelp X5. When I generate printed
    documentation, all of my hyperlinks and converted to plain text.
    Everytime we release a new version of the manual with any changes,
    we have to re-generate, and then manually go into the MS-Word
    converted document and re-create some 350 hyperlinks and page
    number references. Somebody please tell me that there is a better
    way to do this, or a better tool to manage single-source
    documentation.

    Another post has been raised relating to this problem. See
    http://tinyurl.com/yvpaut
    I am replying here is this is where most of the relevant
    information is.
    You found that using the Style Mapping template solved the
    images problem but the document stopped generating at 450 pages.
    That was sort of what I hoped for. Rather than go to the step I
    will suggest in a moment, I suggested you try something else but
    you never came back to the forum to indicate you had tried it, so
    the assumption is you did and it worked. Patently it did not so
    let's try what I would have suggested next.
    On my website there is a topic on Print Issues and one of the
    them covers Malformed Topics. Try looking for <p
    style="mso-bookmark: as suggested in my earlier reply in this
    thread. You can try RH's Multi file find and replace but FAR from
    http://www.helpware.net/FAR
    may get better results. I think with this error you usually get a
    message. Do you have the Output pane opened and have you read right
    through it for clues? View | Output on the menu. Whether or not the
    Output pane mentions this error, I would search for it anyway.
    Other Points:
    A] It could still be a resource problem. The document is very
    large so, as Harvey mentioned, resources come into it. I know the
    PCs that won't play nicely have good resources but whilst I am no
    expert in this area, don't foget XP is using more of them leaving
    less available to you. It could be an issue but I am inclined
    towards it being something else.
    B] I also suggested a hunt for a rogue topic.
    "What I would try is copying your layout so that you have
    three versions of it. Then delete two thirds from each one. If all
    three work fine, it sort of confirms that size is a problem. If one
    fails, your on the track of the rogue topic."
    Did you try that? Like I said, if all three work fine, then
    we are back with the resource problem but we will have ruled out
    other issues. It should take less than fifteen minutes to set that
    up. Longer to run it but you can be doing something else at that
    point.
    C] On FrameMaker, no real answer but you will soon see
    evidence that Adobe are continuing to better integrate all the
    products we are using. I don't think you will see what you want in
    the upcoming version though.
    NEXT:
    1] Please search for <p style="mso-bookmark:
    2] If that fails, try creating the three layouts.
    3] Then post back how it went. If unsuccessful, tell us if
    the Output pane gave any information about things the process did
    not like.
    Let us know either way as if one succeeds and you post that,
    it helps the next person with the same problem.

  • Conditional build for chm and printed doc produce different outputs

    I'm using RoboHelp HTML 9.0.2.271
    In my TOC, I have two "books" of topics that I want to exclude from output because the topics won't be required at this time.
    I right-clicked each book in the TOC and applied a condition ("Defer").
    For the HTML Help (.chm), I made my build expression say NOT Defer and NOT Comment.
    I generated the help.
    The two books (and their topics) were excluded, as I expected.
    For printed documentation (.doc), I made my build expression say NOT Defer and NOT Comment and NOT Online.
    I generated the Word doc.
    The two books were NOT excluded; they appeared in the printed doc.
    The workaround is to delete them from the Chapter Layout window when I generate the printed doc, but I expected that since my build expression said to NOT include them, that they wouldn't be included.
    Is my method wrong, or is it my expectation?

    You're right (of course!).  My .chm file does actually contain those topics.
    So, applying a condition to a TOC entry and then excluding it in the build has this effect:
    HTML Help file (.chm):  Now the topic entry will not appear in the TOC. The topic itself still exists in the .chm file, though, and you can find it by searching.
    Printed output (Word):  There doesn't seem to be any effect. That topic entry still appears in the Word TOC and the topic itself still exists in the .doc (or .docx) file.
    So, to exclude a topic, I have to place the condition on the topic itself, by either right-clicking the topic in Project Manager and applying the condition or by opening the topic and applying the condition. Then I have to exclude that condition in the build.
    Do I have it right yet? :-)

  • Generating a print doc deletes other docs in the same directory

    Generating a new doc into a directory that contains a different doc generated off the same Word template causes the older doc to be deleted.
    MY RH8 project is set up with a number of Print Documentation SSLs, one for each chapter of a book, all to use styles from the same Word template. Each SSL has the same Location selected, so all the chapters are by default created in a common directory, where each can be tweaked as needed and later all merged into a single PDF for distribution.
    But as each doc is generated, the previously-generated doc in that directory disappears. The newer and older files have different file names, were generated by different RH Printed Documentation SSLs, but the SSLs refer to the same Word template. If a previously-generated doc is still open in Word when I generate the next, then I get the "[template name] is locked for editing" prompt, I select "Open a Read Only copy", it runs on to completion, and then both docs are present in the directory as expected.
    The selected output can be doc, docx, or pdf, and always the earlier file is deleted. The selected Location in which the files are created can be inside the project or outside the project. It makes no difference whether the template's properties are set to Read-only.
    An obvious workaround is to copy each file out to a different directory as soon as the file is generated. But RH deleting differently-named files is so obviously a malicious thing to do, I can't be working it right. Any ideas?

    When you generate a Print Doc SSL, a log file with name <ProjectName>.log is created along with the generated word doc(s) in the output folder. This log file contains the name of the previously generated word doc(s). When a Print Doc SSL is re-generated, it read the name of previous word doc from the log file and deletes it and creates a new word doc with possibly new name given in the SSL settings.
    So, this is the normal behaviour of RoboHelp and works correctly if each Print Doc SSL is generated in separate folders. But when all the Print Doc SSLs are generated in the same output folder then the current SSL reads the log file of the previous SSL and hence deletes the previously generated word doc in that output folder.
    Workaround:
    1. RoboHelp has an option to generate individual Word Document for each Chapter, it can be used instead of Multiple SSL with one Chapter each.
    2. If you can't use the first option for any reason, then delete the <ProjectName>.log before generating the each Print Doc SSL.

  • Printed doc topics listed in WinXP Recent Documents list

    I recently upgraded to RoboHelp 9 from 7. I generated a printed doc and each topic is listed in the Recent Documents list in Windows XP, as follows:
    The file names all begin with $HtmlDoc_Chapter_... By the way, these files can't be found once you click one of the names. It looks like some temporary files made during generation. The point is, I don't want them in my Recent Documents list. How can I prevent this from happening?
    Thank you.

    Am I right in thinking you are generating a Master Document and Sub Documents?
    The problem here is that RoboHelp has to create a number of temporary documents in the process and Word notes any documents created. I doubt that RoboHelp can stop Word doing what it is set up to do. There is no interface option so pPlease follow this link and report it as a bug or feature request, depending on your point of view.
    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • Duplicated topics in printed docs

    Is there a way to prevent RoboHelp from duplicating topics in
    the Print Document Content - Printed Documentation dialog when
    generating printed docs? I just noticed my PDFs have doubled
    topics. I'm going back and manually deleting them on the dialog.
    How did they get duplicated in the first place?

    Hi Gina,
    One cause of duplicated topics in your printed documentation
    is having topics linked to books in the TOC. If a topic is linked
    to a book and also appears separately within the book, it will
    appear twice in the printed output.
    If that's not the cause, someone else might be able to help.
    Have you checked out all the info on Peter Grainge's excellent
    site? He's got a whole section on printed documentation. His site
    is
    www.grainge.org.
    Anne

  • RH 10: not use Master Page in Printed Docs

    I have a Master Page set up with a company logo and horizontal rules, which works great with the help topics. The problem occurs when I generate printed docs from the source files.
    Everything else works well enough to get by (I have some tweaking to do), BUT every single topic shows up with the rules and the company logo. I don't see anywhere to NOT apply the Master Page to the printed output. Is there a secret to not using the online help layout in the printed docs?
    thanks,
    Alia

    Master page headers and footers 100% guaranteed do not survive the trip to printed documentation. My guess is that in the master page your "headers" and "footers" have been created in the body section of the master page.
    Create a new topic attaching that master page in the process. Then unlink the master page from that topic. Do you still see the header and footer? If you do, my theory is proved. If you do not, post back.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • RoboHelp 7 Printed & Web Project

    Hi,
    I am trialing RoboHelp 7.
    I have a project that requires us to have an online document
    using WebHelp Pro and a printed version of the document also.
    Can someone advise me on how this needs to be setup. I have
    created a folder for my project and published my web files. However
    I need to publish my printed file afterwards which removes all the
    webhelp files, is there anyway of printing them within one project,
    I have links to files within the documents and if published outside
    the file the links are broken.

    Alix-Louise,
    First, to clarify:
    When you say &quot;publish,&quot; are you referring
    to generating WebHelp and printed documentation, into the default
    !SSL! directories?
    Or are you publishing to a target location after first
    generating the WebHelp and print doc?
    Harvey

  • Can't Prepare Printed Docs in RH Demo

    I am new to RH. I downloaded the trial versions of RH9 and FM10. I'm floundering around trying to learn on the fly. I was trying test the ability to prepare PDFs from the topics. I found my way to "Printed Documentation" in the Single Source Layouts pod. When I try to prepare either a PDF or DOC file, it crashes RH, saying "Failed to build title page". I tried this from two of the sample projects as well as one of my own topic pages.
    Why is this happening and how do I fix it? Is other software required to export PDF/DOC? Do I have to have certain versions of Office installed? What about Acrobat?
    Thank you!

    Welcome to our community
    Can't help you with FrameMaker, but creating printed docs from RoboHelp does require Microsoft Word to be installed. So if you don't have Micrsoft Word installed there will likely be issues trying to created printed docs.
    I believe the PDF output takes a side trip through Microsoft Word first. So if you can't create a PDF it also seems to suggest you don't have Word installed.
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7, 8 or 9 within the day!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • RH9 hangs while generating printed doc

    I was generating a printed doc and left my desk. When I came back, the laptop had gone to sleep. When I woke it, it was stuck on the last part, Updating Index.
    I let it go for a while (the progress bar was showing that it was almost done and still processing topics). After 20 minutes, I tried to cancel by clicking Cancel. It ignored me. I killed it with Task Manager.
    I waited a minute, then restarted RH. I tried again. It said the document was in use. I shut everything down, restarted Windows, and tried again. Got the same message. Went and deleted everything in the output folder for the printed doc. Deleted the .CPD file, just because.
    Restarted Windows again. Tried generating the printed doc again. It's stuck at the same point, and it's been over a half hour.
    I could go back to yesterday's backup without much pain (no major changes since then), but just in case this happens again and I don't have that option, what should I do?
    It's a long weekend here in the States (Memorial Day) and I think it's a Bank Holiday in the UK (Spring Bank Holiday), so I'm sure you all aren't glued to your screens , so I'll be patient.

    In order:
    Use Windows Explorer to delete the content of the target location and try again.
    Generate to a different location.
    Create a new layout, not a duplicate.
    Create two duplicate layouts and trash the different halves of the content.
    Open a bottle.
    Resign.
    Seriously, post back if Steps 1 to 4 don't work.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • Printed Docs Not Following TOC

    When you generate a printed doc (in this case, Word output),
    you are supposed to get output of topics in a sequence that follows
    the TOC as outlined on the TOC panel in RoboHelp.
    Instead, I am getting a complete jumble, with some topics
    even repeated. I have tried every combination of settings and
    kludges known to man (I am pretty resourceful about this, usually),
    but nothing seems to have any effect on it. The one good thing I
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    I am using the latest RoboHelp with Word 2003 on an XP box.
    At this point we are reduced to cutting and pasting about 366
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    HELP!!!

    One thing I have noticed is that, in every case where it is
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    says that it is picking up and copying the correct topics, but in
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  • Program Crash when creating printed doc

    This is an issue that has just started occur in the last few
    days. I hadn't touched the files as far as I can remember, but when
    I decided to compile a printed doc yesterday I received this
    message.
    Debug Error!
    Program C:\Program Files\Robohelp
    Office\RoboHTML\RoboHTML.exe
    abnormal program termination
    (Press Retry to debug application)
    Abort Retry Ignore
    If I choose any option other than ignore it shuts the program
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    program termination message.
    Like I said, this hasn't happened before yesterday. I have
    tried restarting my computer. I tried compiling the other output
    types and they are working fine.

    First question is "Is the problem limited to one project.
    Creat a test project with a few topics and create the printed
    documentation. If this works, the problem is with your project. If
    it doesn't work, has anyone reinstalled Word or applied Office
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    Try these first and let us know how you get on.

  • Tables appear in frames in my printed doc

    I am using RoboHelp to convert a large document with many
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    Suddenly, the conversion to printed doc causes all of my tables to
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    I thought I had subscribed to this topic. Darn. Anyway, style
    mapping.dot produces duplicates in the output. Turns out it was a
    problem with normal.dot. Deleting and re-creating resolved the
    problem. Thanks.

  • HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

    HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.  I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
    I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else. 
    Each time I want to print, I must reboot the computer.  After reboot I have one chance to print.   This problem started February 15, 2015.  
    My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
    OJ8500_A910_1315-1.exe
    HP Print and Scan Doctor - HPPSdr.exe
    HPSupportSolutionsFramework-11.51.0049.msi
    All versions were last downloaded on April 4, 2015.
    I have a home wireless network (Ubee DDW366 router).  All other devices in the house will print to the 8500A printer without issues:  2 Toshiba laptops, 2 Android phones, and 1FireHD.
    The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
    I have run virus scans and malware scans.  Each time they show there are no issues with my desktop.  What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer.  ASUS Motherboard P6X580 Premium.  Now I will probably get hacked!
    I am at my wits end.  And it is frustrating when I need to make a print of something and the system locks up.  I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed.  Also this is a time consumer.
    This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
    Help?
    Addendum:  I can scan using HP Printer Assistance.  I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Missing Topics in Printed Doc

    I am losing my mind! I am trying to generate printed doc for
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    rethink the organization of one part of my projects. Ironically,
    every time I generate the printed doc (i've done it about 20 times
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    first, I am using RH version X5.0.2.
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