RoboHelp 6 trial version

I tried to run the trial version of RoboHelp6 but it won't
install without a recent version of Word installed on my computer.
I don't use Word and have no intention of buying it. Has Robohelp
done away with their integrated editor? This would be a giant step
backwards Does anyone know if I can use the release version without
Word?

There are three programs one can launch from the start menu,
RoboHelp HTML, RoboHelp for Word, and RoboHelp Starter. The starter
program was what was launched after installation. So it is not
"all-in-one" as I stated but is consistent with previous versions.
One does not need Word installed.
Peter, your "getting started with RoboHelp 6.0" was one of
the sources that said it was needed. Since most people seem to have
Word, this probably won't be a deterrent for many.

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RoboHelp 10 Trial Version Download Link Not Working

I have tried on multiple browers to download the trial version of RoboHelp 10. Each time, it shows an error message after I select the language and click "Download."
I called Adobe support and they said they couldn't help me: all I can do is post the problem on this forum. How stupid is that? I am potentially going to buy this product and I cannot even download it! Talk about bad sales on their part. (I wonder how the MadCap Flare folks would respond if I had the same problem? I'm just sayin'...)
But I digress...
Does anyone have a link that actually works?
~Cindy

Hello!
Thanks for the quick response.
I have tried I/E 9 and Firefox 17. In I/E, I get the standard "Page not found" message; in Firefox I get "File not found."
I don't have the Akami Downloader, and the option was never given to download it before I tried to download the trial. I searched for it and all the places I found in my Google search require a purchase.
Here is the Adobe page for Akami: http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-manager-faq.html#main_Wh ere_do_I_download_the_Akamai_Download_Manager_.
I then found this page: http://helpx.adobe.com/tech-comm-suite/kb/troubleshoot-akamai-download-manager-3.html#main _Download_the_trial_directly. I clicked the link to the Adobe downloads page and no where in the list of products does it show Akami.
[[banging head on desk]]
Is it just me having a dumb blonde moment or is this really screwed up?
Cindy :{

RoboHelp 6 for Word Trial Version

I downloaded and installed the trial version of RoboHelp 6. I
am able to run RoboHelp HTML but can not run RoboHelp for Word.
After I select the desktop icon for RoboHelp for Word, I am
prompted to open one of the sample projects. I select a project and
click OK. I then receive a Windows error stating that the
application must close. Once I click Don't Send Message, RoboHelp 6
for Word closes.
I am running Windows XP sp 2 and Word 2003. I do not have any
prior versions of RoboHelp installed on this computer. The computer
meets the system requirements for RH 6 installation.
Any help is much appreciated. Thank you.

Welcome to the forum.
Did you install with your login and does that have admin
rights? If not the install will fail.
There's a topic on my site about installing RoboHelp.

RoboHelp 10 trial version installation gets to 65% and stops

I have been trying to install Robohelp 10 trial version on my Win7 Dell Laptop for about 4 hours now and it always stops at about the 65% complete mark (Currently Installing AdobeHelp). I have tried at least 4 times and it stops in the same place every time.
(1) I am running the program as Administrator
(2) My system is Win7 (64-bit)
Any suggestions on how to fix this?
Thanks in advance

Hi inasall,
This might be caused due to the interference of some program running at the background.
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and Install Robohelp and check.

Activating a trial version of RoboHelp

I'm using a trial version of RoboHelp and have created the
max number of pages. I would now like to purchase RoboHelp, but I
don't know if my work will be maintained. Do I simply need to copy
the folder over to the new install.
I did read that I must uninstall the trial before installing
the full version. Does anyone have some suggestions?

Hi Moosegolfr
Good to hear of another 'RoboTrialler' becoming a real
'RoboHelper'! It really is a fabulous product.
If you have created your project within the actual RoboHELP
directories, you will need to copy the entire project directory to
a different location. When you uninstall, most of the RoboHELP
directories (if not all) will go, so you would most likely loose
your project.
I always create my project directories in their own
independant directory.
Regards

What are the differences between a trial version and a licensed copy of RoboHelp?

What are the differences between a trial version and a licensed copy of RoboHelp? How is original Robohelp software useful compared to the evaluation version (freely downloaded software)
Thanks.

Welcome to the forum.
The only difference should be that the trial is limited to 30 days use. All functionality works and nothing is watermarked Trial or suchlike.
The trial of the standalone version allows you to link to FrameMaker documents. It should not and that feature will be disabled if you proceed with the full version. Other than the time limitation, that is the only difference.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Where is the Real Trial Version of RoboHelp 7

Support says there is a Splash page - well that has not
appeared either. All I did was download a trial version and it
extracted, etc. Got to the registration page where it prompts for
SN. Has anybody tried the trial yet?

Welcome to the forum.
The page with the field for a registration number should also
have an option to proceed without it. The trial works on XP or
Vista but not Windows 2K.

Anyone else had problems downloading RH9 trial version?

I have unsuccessfully tried to download the RoboHelp 9 trial version using various browsers (IE, Firefox, Safari) on both my work and personal laptops. Received the following error message when trying to download the trial this morning using Safari. Has anyone else had problems downloading the trial version? I just ran across download information on Adobe's website this morning stating that popups, firewalls, 3rd party security, etc. must be disabled before downloading. Is this the problem or is there an issue at Adobe's end??
I haven't used RoboHelp in many years and need to get the trial installed asap in order to compare against Flare 8.
Thank you.
Ruth Markham

Hi Ruth,
Yes probably, your firewall, might be obstructing.
I was wondering, in case you are still facing the issue then you can try following steps too--
1) Go to this page (copy to your address bar)
https://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en_us&promoid=DJDVH
2) Log in using your Adobe ID and Password
3) Copy paste each of the below links in the address bar, one at a time and hit "Enter" from keyboard (Return)
http://trials.adobe.com/AdobeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.exe
http://trials.adobe.com/AdobeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.7z
4) Once you ahve downloaded both of the links, use the EXE to initialize the installer.
Good Luck!
Thanks,
Anjaneai

Delivering demo or trial versions of a product - best practice?

Hello there RoboHelp gang,
I am using RH8 HTML to create a knowledge product for commercial resale to clients and customers. One of the things I need to do is offer a 'trial' version of the end the end product. I imagine doing this by creating an instance of the knowledge product with selected areas freely available but with the bulk of the content 'locked down'.
I understand from the instructions that i can do this via condition conditional text function... the reason for posting to find out if anyone had any additional best practice comments, suggestions or tips on setting up and managing a demo or trial version of applications built in Robohelp 8 HTML? The end format of mine will be ADOBE AIR.
fyi - i've tried searching online and in these forums for more on this but can't find anything (... and that maybe because i've over-complicating it?!:)) but i'll happily post my findings (if any) once it's all set up to satisfaction.
Thanks,
DK
RH8 newbie from the UK

KeepItSimpleStupid!
That is, make it as functional as possible, but don't raise expectations needlessly with a lot of fancy foldarol; there'll be plenty of time to add cute stuff, and only as user feedback warrants. Yes, there are wonderful things you can add, but just because you can, doesn't mean you should.
Note also that the topics you have retained (not conditionalized away) must not contain links to the ones that are missing (you can try explaining away such broken links, but they'll leave a bad taste nonetheless). In addition, their Index entries will be missing, and the topics will not be included in a Search.
Good luck,
Leon

Why does RH 9 project get hung up in trial version?

Hi all,
I've been using RoboHelp 9 HTML and Internet Explorer 7 with no problems. However, our department is upgrading to IE 8 soon and asked that I test its compatibility with a trial version of RH 9 (on a different machine). When I opened up my existing project in the trial version, I experienced hang ups and had to close out several times due to a "not responding" status. I had similar problems when updating linked Word docs and viewing the primary layout. When I started a "blank" project, the response time was very fast and everything was smoother. I'm not sure if this is related to IE 8 or not. Any thoughts on why it would get hung up on my existing project?
Thanks!

Hi there
Where is the existing project located? If you say it's on a network drive, that's likely the cause. But if it's on a local C drive, odds are something else is afoot. Is source control involved?
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Differences in Trial version and full version

Hello all,
Have a project that I have attempted to publish from a retail
client to a trial server unsuccessfully...the sample that came with
the trial published fine...the project I am publishing is currently
in use on another fully licensed version of RoboHelp 6...is there
something with the trial version that will not allow me to publish
a large project? Also, I recieve notice on the server now that
RoboHelp is unable to create the virtual directory Robohelp and
also the virtual directory RoboEngine...not sure if this is causing
my problems or not...when I attempt to publish this
stuff...everything works like it should....but it never publishes.
thanks in advance for any help you can provide.
Regards,
beldarski

Hi beldarski and welcome to our community
If memory serves correctly (and assuming Adobe hasn't changed
the playing field in this respect) I believe the trial has a limit
of 25 topics.
As for the RoboEngine bit, I'm not sure they even offer a
trial for that part. So my question to you is this. What output did
you create? If you tried WebHelp Pro or FlashHelp Pro and you tried
publishing that to a generic Web server (no RoboEngine in place)
I'm not sure what the behavior would be.
Cheers... Rick

Downloaded RH 9 trial version and now Acrobat has disappeared

Hi all,
I have had Adobe Acrobat installed for years and use it all the time. Have also had RH X5 installed on the same PC all along. I downloaded the trial version of RH 9 and now find that all the icons for PDFs have changed to the icon you see when there's no application associated to the file. And if I try to open a PDF I get a message telling me the file can't be opened unless I have the application installed. And when I look in my program files in Windows Explorer, there is not longer an Acrobat folder. Is it possible that the download of RH 9 somehow wiped out my Acrobat? I have the Acrobat CD so could reinstall, but am hesitant until I understand what the problem might be.
Any thoughts would be greatly appreciated.
Diane

I think you are going to need to take this one up with Adobe.
As I said much earlier in the thread, my thinking was that RoboHelp installed it's own lite version and that had somehow clobbered the full version. That said, it is not what I would expect, simply a thought as to what might have happened.
Also it is worth noting that this is the only thread I have seen about this problem.
When you installed Rh, did you elect to customise the installation and then deselect the installation of the lite version of Acrobat? If not, may that is what has caused this. I run several machines with Acrobat and installing Rh has never clobbered Acrobat.
Now that you have lost Acrobat I think you will need to also uninstall Rh, reinstall Acrobat and then install Rh as above.
If you need to come back here, knowing the version might help.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Trial version installation

Hi All,
I tried to install RoboHelp 7 trial version but got stuck
when the installer asked me to enter a serial number. I have never
installed any version of RoboHelp on my PC and therefore do not
know what number I am supposed to enter. Is there a generic sereal
number for trial versions? I would greatly appreaciate any help on
this.
Thanks!

Hi prikol
There is no serial number needed. After you install and run
it, it asks for either a serial to activate or you can choose to
try it for 30 days. Unfortunately, many users are finding that the
trial fails and returns to the page requesting the serial with no
option to try! Not sure what to tell you if that is happening to
you. It happened to me with three Adobe products so far. I had to
obtain licenses for all three products before I could use them.
Cheers... Rick

Issue regarding RoboHelp8 trial version

Hi, I downloaded the Trial Version of RoboHelp 8. I wanted to use this to work on a project file of size 60 MB. The output is a Web help. Up until now, this project has been done using RoboHelp 7. So I was opening the RoboHelp 7 files in RoboHelp 8. It took a long time for me to open the file and after that the Windows hour glass icon was appearing every few seconds making it difficult for me to perform any action. Adddinig to this, when I managed to insert some content, the application threw an error message and forced me to close the file. When I tried to open the file again, it is taking forever and of course the hour glass is back indicating that it is still processing something.
Another point to be noted is that this trial version is installed on my VDI and the whole project has to be worked using my remote desktop. So it is a scary combination of VDI+trial version+huge project file+conversion from 7 to 8.
Could anyone help me resolve this issue please?
Thank you
Anuradha

Apologies.
I am not working at home. In my office, I have my machine (local) and from this machine I need to access another VDI which is in the UK because most of my work files are placed in this VDI and I work on VDI only. So both the project files and RH are on the VDI.
So I log on to my local machine.
Then through citrix I connect to the VDI to work.
Hope I am not confusing you.

Trial Version Serial Number??

I have tried 8 times now to download and install the TRIAL
version of RoboHelp 7 on my PC. Each time it asks me for a serial
number. I do not get a splash page to select trial version versus
"I have a serial number" or anything.
I called "customer service" and the guy I talked to (Jason)
told me to delete the old files I'd downloaded, restart my
computer, then sign up with a different email address and try
again. I tried it and it didn't work. I've now tried 8 different
email addresses and I'm out. :)
I am supposed to do a project for work here in the next week
and it takes longer than that for the regular version to be
purchased by the powers that be.
Any other suggestions? Do you have multiple servers from
which to download and perhaps the download on one of those servers
only has the "real" version? Is there a URL I can go to directly to
download the actual trial version? I know it's possible because I
did it at home.
Thanks for any help you may be able to give me.
-Jenn

Peter:
THANK YOU! It's nice to know I'm not crazy. That is exactly
the problem.
I only wish the people in "customer service" would have told
me that when I called them to begin with. It would have saved me a
bottle of Excedrin and many hours of screaming in frustration.
I am getting RoboHelp 7, but the process takes a long time. I
was hoping to start contributing sooner, but I guess I won't.
Notice I had to select a new Nickname for the forum. After
using 8 different emails to try to get the download to work I've
forgotten which email goes with which nickname! This will make a
funny story to tell people when I can view it in hindsight.
Thanks again! I'll be using your site extensively when I
finally get RoboHelp 7 installed.
-Jenn

RoboHelp 6 trial version

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