Robohelp 7 and Firefox

Hi,
When I generate my primary layout with Robohelp 7 and open it
in Mozilla Firefox, the default page does not open (even though I
have previously selected it) and my table of contents won't
function until I have selected and opened this default page. Has
anyone encountered this problem? How do you solve it?
Thanks in advance.

I too am having this issue with the TOC. Firefox simply
doesn't handle it correctly and I have no idea how to fix
it.

Similar Messages

Robohelp and Firefox display issues

I am using Robohelp 11, generating a Webhelp output. When I display the help in Firefox, the TOC is missing. This works fine in IE and Chrome. This also worked fine back in December, I believe when I had FF v34.05 installed, now with v35.0, the TOC/Index/Search info from my help systems is missing. Either let me go back to v34.0.5 or fix this asap. I need this for hundreds of customers!

Thanks. I have had this problem in the past with IE, have been given a java script to add to my help and it solved it!

Separate CSS for IE and Firefox

Hi all,
older versions of Robohelp generated to separate CSS files in the Wephelp for IE and Firefox. Evidently this feature was dropped somewhen. However I need it now to resolve some specific Firefox problems in a project.
I thought I could add the corrsponding script in the master page that checks for the browser and selects the CSS, but thought I should ask the forum first.. are any solutions for this already known?
Robert

If you are sure there is no way around OK but sometimes someone knows a solution. I'm not saying I do, just that sometimes someone will pop their head over the parapet with the answer.
It used to be the case that bullets were a pain for me until I found out that Firefox's own CSS had an indent that you could negate without affecting IE. Result, almost the same appearance in both browsers.
I haven't tried it but RoboHelp 10 allows you to write media queries and you can define the browswer. In theory you can have a default style for IE and other browsers but specify a rule that if the browser is Mozilla, the CSS is to be modified.
That's the cheery theory and I don't know the ins and outs of how well it would work in reality. Do let us know if you decide to take the plunge.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Browse sequence not working in IE 10 - works in Chrome and Firefox

Hi all:
I am using RH10 and generating webhelp. I have applied the recent fixes for webhelp.
The browse sequence does not work when the webhelp is displayed with IE 10. It works when the webhelp is displayed in Chrome and Firefox. Index, Search and Glossary are working in all three browsers.
Does this sound familiar to anybody? It seems to be a different problem from the one that was addressed by the recent fixes.
Thanks in advance for any help.
Juliette
Working on a deadline and getting rather stressed....

Do you have the latest IE patches installed? See
http://www.wvanweelden.eu/articles/robohelp-patches-and-updates for an
overview of available fixes.
Kind regards,
Willam

Ugly pop-ups in RH7 on Safari and Firefox

I have text popups in my RoboHelp 7 project (webhelp). I
upgraded the project from RH5. The webhelp I'm doing
is for Safari and Firefox running on a Mac. The text popups
display ok on Firefox
(except that the popup box isn't self-sizing). The popups
also display
on Safari, but in addition to not being self-sizing, each
popup
displays a label at the top, which is the name of an htm file
that
RoboHelp 7 apparently created. (I can see these files in my
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project even though I didn't intentionally create them.) Has
anyone
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Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

IE 7 and Firefox 3 display issues - neither work as expected

hi,
I'm having a terrible time trying to figure out how to solve the 2 display issues I have on IE and Firefox. I can't get either one to work like it's supposed to.
I'm using RH8, Webhelp and it doesn't matter what skin I use (nothing custom, just what is available in RH).
On IE 7.0.5730.13, Webhelp only displays information in the information frame (text) when I attempt to resize the panes. If I just click and move my mouse just a little bit to expand the TOC text magically appears for THAT selected TOC topic only. If I move to another topic in the TOC, I have to do the same thing. And by resize, I mean, I click and move a millimeter and the stuff displays. Otherwise, if I do nothing, the TOC displays as expected but the text frame (contents) is blank.
On Firefox 3.5.6, the TOC pane does not display 100% vertically........it's cut off at the end of the TOC and contains scrollbars to move vertically and horizontally.
So, neither browser really works for me. Am I the only one?
I'm using RH 8.0.0.203
Any advice or suggestions are very much welcome.......

Ahhh, okay.
That actually seems to be providing a bit of a clue to the overall picture I might think. The icon should be kicking off a Dynamic HTML drop-down area.
Since the icon isn't seemingly doing anything in FF, it's logical to me that you somehow have JavaScripting turned off in FF. This can be done using an Add on product, which is why I asked.
It's also likely the reason for the super short TOC display. Typically the TOC depends on JavaScript to work its magick.
My thought here is that if you and Peter can determine where JavaScript is being turned off, you will solve the issues.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

When clicking on links that open in a new window, the links don't open and Firefox freezes in a way. I can navigate the page I am on but cannot click to open a new tab or bookmark.

When navigating the internet, if I come across a web page that has a link to open a picture or program in a new window, if I click on it, it does not open. Firefox immediately looses functionality in that I cannot open a new tab with the mouse wheel, right click to open a new tab, or use my bookmarks in either the drop down or toolbar to navigate away. I can usually still navigate the page that I am on, for example, (https://loanconsolidation.ed.gov/AppEntry/apply-online/appindex.jsp), when it freezes I cannot click on any of the content at the center of the page but I can still use the links from the list on the far left. For an example of the pictures, (http://www.insect-sale.com/), if you click on "New Arrivals" at the top of the page it takes you to a list of products that can only be viewed by clicking on them. Usually a picture of the item would open in a small window but it does not and Firefox freezes. This has also happen when I try a view a degree audit on a school's website where a program would usually open in a new window. The only thing I have been able to find that still functions properly when this happens is the home page button. I can click on it or use the wheel to open it in a tab just fine, but if I try and go anywhere else I cannot. The only way I can get Firefox back to normal is to use the Task Manager and end the process. Another thing I have noticed, that may or may not be related; is that my Norton Internet Security toolbar, that should show up below the bookmarks toolbar and above the tabs, only shows up about 1 out of every 10 times I open Firefox. Some days it doesn't show up at all. If it does show up and I log into Identity Safe, the autofill for the programed website works, even if the toolbar doesn't show up the next time I open Firefox.

Go to Tools->Options->Apps
Here you should see two columns: Content Type on the left, Actions on the right.
Find and select excel spreadsheet or any other content type in the left column. There should be a corresponding action in the right column. What is it? You can use the drop-down list to select the option you want:
Always Ask - Firefox will ask each time: What do you want to do with this file?
Save file - Firefox will save this file to your computer
Use - Firefox will give this file to the program to open it
In case of saving, Firefox will either prompt you every time where you want the file to be saved, or save it to the default location. It depends on the preference in
Tools->Options->General->Download

HT204416 My Safari is no longer working with many sites. However Chrome and Firefox work fine. I would like to re-install Safari in an effort to clear up the problem I can not resolve.

My Safari is no longer working with many sites. However Chrome and Firefox work fine. I would like to re-install Safari in an effort to clear up the problem I can not resolve.

1. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
2. Select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Test.
3. If the above steps don't resolve the problem, please describe it in more detail.

Urgent Help Required - Video Not playing on IE11 and Firefox

Hi,
I need Urgent Help , I am trying to Play this Presentation on IE 11 and Firefox and it doesn't play the Video part which is FLV and f4v formats.
I have been googeling it but couldn't find a solution so far ,Can anyone please help , its really urgent as I am done with the Project ,and this is the last bit which I have been struggling with for a while now.
Here is the HTML Code I am using :
<----------------------------------------------------------------------------------------- ----------------------------------------------------------------->
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">
<head>
<title>index</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<style type="text/css" media="screen">
html, body { height:100%; background-color: #ffffff;}
body { margin:0; padding:0; overflow:hidden; }
#flashContent { width:100%; height:100%; }
</style>
</head>
<body>
<div id="flashContent">
   <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="800" height="600" id="index" align="middle">
    <param name="movie" value="index.swf" />
    <param name="quality" value="high" />
    <param name="bgcolor" value="#ffffff" />
    <param name="play" value="true" />
    <param name="loop" value="true" />
    <param name="wmode" value="window" />
    <param name="scale" value="showall" />
    <param name="menu" value="true" />
    <param name="devicefont" value="false" />
    <param name="salign" value="" />
    <param name="allowScriptAccess" value="sameDomain" />
    
    <object type="application/x-shockwave-flash" data="index.swf" width="800" height="600">
     <param name="movie" value="index.swf" />
     <param name="quality" value="high" />
     <param name="bgcolor" value="#ffffff" />
     <param name="play" value="true" />
     <param name="loop" value="true" />
     <param name="wmode" value="window" />
     <param name="scale" value="showall" />
     <param name="menu" value="true" />
     <param name="devicefont" value="false" />
     <param name="salign" value="" />
     <param name="allowScriptAccess" value="sameDomain" />
    
     <a href="http://www.adobe.com/go/getflash">
      <img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" />
     </a>
    
    </object>
    
   </object>
</div>
</body>
</html>
<----------------------------------------------------------------------------------------- ----------------------------------------------------------------->

Any Help in this Regards will be highly appreciated

Problems with Safari and Firefox (HTTP?)

Problems with Safari and Firefox (HTTP?)
On a laptop G4, 10.5.8 and Safari 5.02 I experience the following:
On the account of my oldest daughter everything works fine, i.e. wireless internet works and no problems with mail or safari.
On the same laptop, on the account of my other daughter, the wireless is OK, she can mail etc. But safari nor firefox works. It says: can’t find server (whatever site) and in the activity window it looks if safari tries to open files (in the safari preferences-folder) in stead of http. Same applies to Firefox, so maybe it has more to do with HTTP in general?
What goes wrong? What to do? I tried the following on the host terminal (tips from Apple)
defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false
and
defaults delete com.apple.safari WebKitDNSPrefetchingEnabled
but that did not help,
Nanne

I'm still wondering why it happens now at this moment in time...
PC does seem to be a bit odd & inconsistent, the few times I've tested with it, at least so far as we content filtering goes; and if I remember rightly, you're not the first to report previously ok settings suddenly preventing some or all internet until pc is switched off altogether.
It may work when re-enabled

On Windows 8.1 and Firefox 36.0.1 the textarea in forms has no carriage returns. Earlier versions the forms work. Is there a fix for this?

Prior to this version of Firefox 36.0.1, the <textarea> in my HTML forms was working; displaying carriage returns. In version 36.0.1 they no longer function properly. Instead when I enter a carriage return, it displays a space instead of a newline. I went to the most basic textarea testing
<textarea> name="comments" cols=20 rows=10 </textarea>
to make sure I wasn't introducing anything with other languages.
I am using Windows 8.1 Pro. I rolled back to Firefox 35.0 and everything works fine. I install 36.0.1 and it stops working.
I have access to another Laptop also running the same version of windows and Firefox and it appears to be doing strange things as well. I am suspicious in that I started noticing this immediately after a windows upgrade last night. The laptop also experienced the issues it is having immediately after a windows update yesterday evening.
I have yet another PC running a different version of windows and Firefox and it too works fine. It looks like the issue is where there is windows 8.1 Pro and Firefox 36.0.1.
Do you guys have any idea what is going on here?
Thanks
JMRAUPE57

The current release supports the white-space property for a text area and it is possible that the website uses white-space: pre instead of white-space: pre-wrap.
The former will prevent Firefox from wrapping the text.
You can check that in the Inspector via the right-click context menu.
*https://developer.mozilla.org/Tools/Page_Inspector
See:
*https://developer.mozilla.org/en-US/Firefox/Releases/36#CSS
<blockquote>The white-space property is now working on <textarea> HTML elements (bug 82711).</blockquote>
See also:
*[[/questions/1050456]] Word wrap problems in 36.0

When I try to use the print/save as pdf option, I get a scripting error and Firefox usually freezes.

On my MacBook Pro running OS 10.5.8 and Firefox 3.6.13, I am trying to save documents as pdfs under the print window, I get a scripting error and Firefox usually freezes/becomes nonresponsive. This happens every time I tried to perform this task.

This is a fresh install of Windows 7. It is installed on virtual environment on my mac mini using the parallels virtualization application.
I purchased the windows version of dream weaver CS 6 through an online website which I tried to install to my new windows instance. This is the academic version of the Dreamweaver application with a perpetual license that I am trying to install.
I verified my eligibility through adobe which gave me a link to download the CreateiveCloud Set-up program. I downloaded the install program in my windows environment and program and the gave the above error message. Below is a copy of my computers specs.

How can I correct the problems I've been experiencing lately with drop-down menus in general as well as and leading of text. It 's occurring on both Safari and Firefox browsers.

The above headline pretty much covers the problems.
Access to the drop down menus is erratic. Sometimes it's problem-free, but at other times it's impossible to see the options on the menu, or if they are visible, it's impossible to effect a change by clicking on one of them. The times I notice it most is when I am trying to change fonts or font sizes, but it occurs at other times, as well.
It's also frustrating to have to deal with double spacing (for example, when describing items on eBay). Sometimes the text flows normally, but if I force a return, the text that follows usually is double-spaced.
Often, the justification option does not work either.
Occasionally, I can get around one problem or another by switching back and forth between Safari and Firefox, but eventually, the original problem resurfaces.
Because it happens on both browsers, eBay tech support is inclined to think the problem is in my software. (I'm inclined to agree.)
Although they have suggested clearing the history in FF, that option must have been relocated, because it'sno longer under the "Tools" menu, where it was in the past. I also can't find the clear your cache option on OS Safari or 10.8.3.

callthescribe wrote:
...Although they have suggested clearing the history in FF, that option must have been relocated, because it'sno longer under the "Tools" menu, where it was in the past. I also can't find the clear your cache option on OS Safari or 10.8.3.
I don't think it'd help much but clearing history is now in the History menu, and setting FF to clear history on exit is near the bottom of the Privacy tab of FF Preferences.
Also, if you don't have the Develop menu in Safari, open Safari preferences, click Advanced, and select “Show Develop menu in menu bar.” You'll find "Empty Caches" there.

Content search webpart in sharepoint 2013 paging is not not working for anonymous users on IE9, IE10 and Firefox

Dear All,
Issue in CQWP paging on IE9, IE10 and Firefox
We have created CQWP in SharePoint 2013 for images rollup and its paging perfectly working for authenticated users on all browsers but it’s not working on public facing site for specific browser
while we are trying to click on paging getting
something went wrong and correlation with correlation id
We did log analysis and getting different kind of problem description on every click some time contents authentications error, sometime memory
Once I put webpart inside the  its completely stop working
  so we placed webpart outside  currently
Strange point is its working on IE11. Please help us its highly appreciated
Code Details :
<div data-name="WebPartZone">


<div xmlns:ie="ie">




</div>




                        

<div ms-webpart-chrome-fullWidth "><div webpartid="00000000-0000-0000-0000-000000000000" haspers="true" id="WebPartWPQ1" width="100%" noindex
" onlyformepart="true" allowdelete="false" ><div style="display: none;"></div><div componentid="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_csr"
id="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_csr" style="display: none;"></div><noscript><div id="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_noscript">It
looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again.</div></noscript><div id="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48"><div><div
id="WebPartWPQ2_ChromeTitle"><span title="" id="WebPartTitleWPQ2"><h2 style="text-align:justify;"><nobr><span></span><span id="WebPartCaptionWPQ2"></span></nobr></h2></span></div><div
webpartid="00000000-0000-0000-0000-000000000000" haspers="true" id="WebPartWPQ2" width="100%" ms-WPBorder noindex ms-wpContentDivSpace " onlyformepart="true" allowdelete="false" ><div componentid="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_ctl00_csr"
id="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_ctl00_csr"><div id="DataProvider" name="Control"></div></div><noscript><div id="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_ctl00_noscript">It
looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again.</div></noscript><div id="ctl00_ctl00_PlaceHolderMain_ComponentMain_ComponentPropertyGrids_g_9f61c988_228e_4f91_8d67_04314f144f48_ctl00"></div><div></div></div></div></div><div></div></div></div>

      </div>

Hi,
In the “Property Mappings” of the Content Search Web Part, we can see that the Picture field will only display the value retrieved from “PublishingImage;PictureURL;PictureThumbnailURL”,
because there is corresponding column in OOTB Document Library holds the valid value of a thumbnail image for a document, that’s why documents from Document Library display no thumbnail image in a Content Search Web part.
If you want to display thumbnail images for documents of Document Library, you can add a custom Picture column to hold the thumbnail image of a document, set the “Property
Mappings” to display this custom Picture column.
By doing this, every time uploading a document to this library, setting a thumbnail image(provided by common users, not generated by SharePoint automatically) for
that custom Picture column, in the Content Search Web Part, the thumbnail image will display.
Thanks
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. Please help!

Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. I don't get a spinning ball, it just stops working at whatever page it's on. I can close the program just fine but when I re-open it, either safari or firefox, it freezes trying to load the hompage. This started a few days ago after trying to stream a movie on my computer. I'm on a Mac Air OS X Version 10.6.8 and have downloaded all updates. When I go into finder, it says I have over 80 gigs available. Is there some other memory cache that I need to check? Thanks so much for your help.

ejwoodall wrote:
It's not a router problem as I explained in my post. If it was a router problem then I wouldn't have the problem everywhere I go. It is an issue with the software.
Then I guess the millions of people running 10.5.7 with no issues are just hallucinating that their machines are working fine?
I'm not trying to belittle your issues; you're certainly having them and I know first hand how annoying an intermittent AirPort issue can be. (In fact, mine was due to an AirPort driver bug that no one else seemed to suffer from.)
The single best diagnostic you could do is take your system running 10.5.7 to an Apple Store, and try using their in-store network.
If your machine performs flawlessly, it may be a router issue.
If your machine has connectivity issues there, it may be a hardware problem with your machine.
There have been numerous people in multiple threads over the years who swore that an update was buggy because things used to work, but returned later to sheepishly admit that they took their machine in, a problem was found and fixed, and now their Mac works flawlessly with the newer software.
But simply reinstalling 10.5.5 in no way means the explanation of how firmware bugs may be at play here is incorrect.
In the context of that explanation, all you've done is possibly reinstall software that asks to add "2 + 3."

I suddenly started getting redirected when I click on my Firefox icon. Page says "Paypal and Firefox Simple promotion!" Paypal says it isn't theirs. I can't seem to get past this. I am afraid this a Trojan redirect or keystroke copier.

I'm not sure how or when it happened but whenever I click on any Firefox icon on my desktop, I get redirected to what appears to be a Mozilla Firefox page but there is a window on the screen that says "Paypal and Firefox Simple promotion!, Did you know that Mozilla Firefox is the most safe browser? Paypal trusts Firefox! Login to your paypal account using Firefox today and get 25$ promotion on your balance by next month!
* This promotion valid only for VERIFIED account holders
* You can register a new paypal account and get verified now.
* Always proceed to Paypal by securely typing www.paypal.com in your browser.
then a button to click that says "contnue with xxx.xxxxxx.com"
this is where the button is for the url I was originally trying to get too.

Do a malware check with some malware scanning programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Robohelp 7 and Firefox

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