Robohelp 7- Flashhelp

Hello,
I am currently using Robohelp 7 version. I am now trying to
generate a FlashHelp help file. After I generate a layout and test
the help file on the same PC it works good, but when I copy the
entrie folder (help file) and try to test it another PC I get an
error message. The error message is " Adobe Flash Player Security
". It says Adobe flash player has stopped a potentially unsafe
operation and page goes blank. I am using IE 7 for testing. I am
not sure what I am suppose to do. Should I configure my IE settings
?

Hi all
Sriharsha, when you click File > Generate Primary Layout
(I'm assuming FlashHelp is your primary?) You should see an
intermediate screen. On this screen is a check box labeled
"Auto-Manage Flash Security". Is the check box selected with a
check mark?
I thought that option was intended to prevent the security
dialog from showing. I suppose it's possible that it only manages
security for the PC creating the output, not sure. Hopefully Vivek
K or one of the other Adobe folks will see this and speak to it.
Cheers... Rick

Similar Messages

Ranking feature not working in RoboHelp 8 - FlashHelp project

I'm testing RoboHelp 8, we use FlashHelp because we like the skins. I just converted my project from RH7 to RH8 and am doing testing of new features.
After I generated my converted FlashHelp project, i selected to view it on my C drive. I did a search for "wash account". The results display 18 topics but NO ranking information.
Out of curiosity, I generated the same project using WebHelp --- the Ranking works fine.
Search setup in the project layouts for FlashHelp and WebHelp are the same:
Enable Highlight Search Result (with gray color selected for highligh)
Enable substring search
What's the problem with FlashHelp in RH8 with ranking?
Will I have the same problem when I finally get RoboHelp Server 8 up and use FlashHelp Pro as our primary layout?
Please don't tell me that ranking only works with WebHelp or WebHelp Pro in RoboHelp 8.

Hi! Ranking works with WebHelp Pro when project is published using RoboHelp Server 8. You do have to make sure if you want the topic to be ranked highest that the keyword is in the topic title and sub-titles as well as in the body.
I've done no more testing in regards to ranking with FlashHelp Pro because we haven't moved to RoboHelp 8.
Hope this information is useful.
PJV

Robohelp 8,FlashHelp, tomcat 6.0.20 - HTTP Status 404

Hello! Help me, please
I get error ( you will see in attach file). I have installed Robo help server 8, TomCat 6.0.20 . I doing by tutorial and help page. Why i get this, i dont undestand.

Hi folks
This thread really seems to be misplaced here in the FlashHelp forum category. It seems much better suited to the RoboEngine/RoboHelp Server category so I'm going to move it over there.
Most folks subscribe to threads via E-Mail. So if this is how you are operating, there should be no impact at all. You click the link and the thread appears regardless of forum it's in. If you navigate the web interface, you will now find the thread in the RoboEngine/RoboHelp Server category.
Thanks for your understanding... Rick
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RoboHelp 10 FlashHelp not returning search results

Hello All,
I have been using Robohelp for some time now going all the way back to RH7. Currently using RoboHelp 10. I just created a RH10 Flashhelp project and I am having problems with the search results. Here is what I get.
After Producing FlashHelp and opening localling to test search I get the following
IE 9: Search works correctlly
Firefox 26.0: Search returns no results immediately, no long progress of searching almost instant return of no results.
Chrome: same as Firefox.
Hosting on IIS 6 Windows 2003 server R2 with Service Pack 2
IE9: No search results
Chorme: No search results
Firefox: No search results
Does anyone know of possible browser or RoboHelp generation settings that may cause this.
Thank You,
Anthony Padgett

Hi Anthony
As you are producing FlashHelp, (well, assuming you are based on this being the FlashHelp forum and all) I might suspect looking at the Flash Player installed on your system. Note that IE, Firefox and Chrome implement the Flash Player differently. So it's entirely possible to have perhaps version 8 of the Flash Player on IE and version 12 in Firefox. Not sure if Chrome is special or if it uses the same player as FF or IE.
But that's where I'd begin looking.
Additionally, it might also depend on whether you are viewing the help content off your local C drive or whether you are testing after uploading to a web server.
Cheers... Rick

Some images do, some do not appear in Preview or Publish

Greetings,
I imported a FrameMaker file, which generated its own folder
and the file with all of its screenshots are in that folder. Within
RoboHelp (7, FlashHelp) all images appear as expected. When
compiled for Preview or for Publshing, however, some images do
appear while others with the same path do not appear.
What is going on?
Am I missing something?

Yes I do and that is another problem I will check the box for each item I do want to show up
in the menu bar when I check the box it will stay checked until just when I'm starting to close the
box? This really weird as I said in my 1st post I have to go to the System Library>CoreServices
then the folder Menu Extra's I'm just about at the point of reinstalling my OS unless someone
can tell me why this is happening
Thanks for the post
Michael

Edit the About Button

Hi again ... I am trying to include our company logo and
links in the 'About' button on the Main Toolbar. Working in
RoboHTML 6.0 with my primary output as FlashHelp. I've tried to
edit an existing skin and Edit is disabled. I tried to create a new
skin and have the option to create a customer WEBHELP skin or to
create a skin from the gallery. I chose to create a skin from the
gallery since when I tried to create a WEBHELP skin it doesn't work
in my FlashHelp. Once I've chose a skin from the gallery I'm asked
to provide a new name, which I've done. This simply drops the new
skin in the Project list and does not allow me to edit this new
skin. The new skin does appear in the output properties but I'm not
able to edit the About button in this view.
Any ideas on how to edit the About button on the Main
toolbar.
Thank you.
Kathleen

You're most welcome!
Let me fix something I said earlier
: You can change the "Powered By" part of the button
by opening wfres.xml in your output files (use a text editor like
Notepad). You would see a line that looks like this:
<item name="Logo/Author" value="Powered By"/>
Change "Powered By" to something else and save the file, and
that text will show up in your button. However, be aware that when
you generate FlashHelp again, your changes to this XML file get
overwritten. If you want the button text to remain changed, you can
keep the changed version of wfres.xml in another location. Then you
copy and paste it into your output directory after you generate
FlashHelp. (Otherwise, you have to go into wfres.xml every time you
generate FlashHelp and change this text again.)
Also note that what I said earlier about having to change the
.fla file for this button is still true for the "RoboHelp" or
"FlashHelp" part of the button. That part has to be changed in
Adobe Flash.
A little background on your question about changing skin
files: A FlashHelp skin is made up of multiple SWF movies. A .swf
is created using a .fla file, which is editable in Adobe Flash. The
.fla files used to create the FlashHelp skin movies are included
with the .swfs. When you create or import a Flash skin, RoboHelp
puts all the .fla and .swf files in this directory: <project
folder>/!SkinSubFolder!/<skin name>. If you change one of
the Flash files in this directory and export it as a SWF into that
same directory, RoboHelp will use that new version of the file when
you next run the FlashHelp output.
This means (to answer your question) that if you change a
.fla and .swf file in a particular project's !SkinSubFolder!, the
skin is changed for that project only. To use that same changed
file for another project, the safest way is probably to import the
entire skin into the other project.
Hope this is some help,
Ben

Using Flash Skins - any issues?

Just upgraded from RoboInfo 5 to RoboHelp 7 (long overdue)
I'm considering using a Flash skin, but am just curious if
there's any issues in doing this.
Is it possible to add a new menu button if I use a Flash skin
(I have experience using Flash, but don't think it is possible to
edit the source code so I could create a new menu button as I've
done previously with html).
Does using a Flash skin slow down the performance at all? I
won't use a Flash skin just to get a few cool animations if I know
that it slow down the application and affect the user experience.
Any other issues with using a Flash skin I should be aware
of?

Hi hughbetcha
There is no FlashHelp skins editor as there is in WebHelp. So
adding a button is normally right out, unless you have some Flash
skills. But you said you actually do have Flash skills. So you will
be interested in the Skins Development Kit. Don't worry, it's not a
separate thing you have to purchase. It's really a collection of
documentation and some source files to use. You should find it in
the following location:
C:\Program Files\Adobe\Adobe RoboHelp 7\FlashHelp SDK
Cheers... Rick

Animation file as the Search button

Hi!
I have been doing a lot of research and coming up short.
Can someone tell me if there is a way to insert an
animated file (more than likely a .swf) as the Search button into
RoboHelp with FlashHelp Pro as your layout? If animation is not
possible, what about just an image? For example, if I imported an
animated avatar and when I opened the output help file I would see
the avatar and a text box where I would type my search.
Any help you can provide would be greatly appreciated.
Thanks

Welcome to our community, Turner69
In a nutshell the answer to your question is that there is
likely a way to make that happen. But there are some obstacles you
would need to overcome.
* Do you know how to program Flash and are you familiar with
its ActionScript language ?
* The output is FlashHelp based. This would mean that you
would have to figure out which .SWF controls that button and
substitute your desired button.
* To complicate matters even more, you aren't dealing with
simple FlashHelp. You are dealing with FlashHelp Pro. And muddies
the waters even further, as the Pro versions operate differently
than their WebHelp/FlashHelp counterparts.
You might begin by inspecting the Skins Development Kit that
ships with RoboHelp. You find it in the following folder location:
(default installation of Version 7 assumed)
C:\Program Files\Adobe\Adobe RoboHelp 7\FlashHelp SDK
(Version 7)
Hopefully this helps a smidge... Rick

RoboHelp 9 HTML FlashHelp Search Functionality

Using RoboHelp 9 HTML with FlashHelp output. FlashPlayer is fully updated, as is RH.
Whenever I access the generated help files, and attempt to Search on any word/phrase, I get a continuous Search (the "progress" bar moves back and forth under the "Searching.." indicator), and it never stops. No results are returned.
I've searched on this, but while I saw results that some words have not been found in the past, I've not seen anything posted about a never-ending search.
Any help on this would be appreciated.
Thanks!
Rich

When you use View I would expect the search to work. The other methods might not work as you then get into Flash security issues.
Create a new project with just a couple of topics. Test that and post back to tell me it is working.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 9-Not All Files Generating for FlashHelp

I am generating a FlahHelp layout in RoboHelp 9. I have lines of business for Commercial Insurance in my documentation. One particular line of business (Professional) generates within RoboHelp when I generate the FlashHelp layout and displays correctly, but when I go into C:/RoboHelp FIles and locate the folder for the documentation and go into the !SSL! folder and then into the FlashHelp folder, Professional is not there.
It does display correctly for all other layouts I generate.
This just recently started happening.
I have another guide with basically the same information in it and also generate a FlashHelp layout. Professional generates correctly on that guide and the files within the !SSL! folder display correctly.
What would cause this problem?
Thank you,

Check that you are looking at the right location. Open up your FlashHelp SSL properties and make sure that the path in the Output Folder and Start Page option is where you are looking. If this is not the problem, can you please post an image of what you are seeing to help us further.

Information in the Powered by RoboHelp box not displaying

Hi,
While generating FlashHelp, I edited the information displayed when the Powered by RoboHelp icon is clicked from the Help file to include a Help version. While testing, some users reported clicking the icon displayed the information correctly, while others are not. Without getting into too much detail, does anyone have any ideas about why this would happen? Or how to fix? I've attached a couple of screen shots that may help.
Any help you could offer would be much appreciated.
Thanks-
LJuneau

Hi there
You may wish to investigate differences in the Adobe Flash player versions.
For example, where the dialog appears correctly, right-click the dialog and see what is reported for the Flash Player version.
I'm thinking you may see a difference. (at least that's the hope )
Try this on more than a few PCs. My guess is that those that work fine will all be related to one player version while the ones that don't display properly are related to another.
Any way you slice it, you are facing an issue with the configuration of the end user's workstation. Unfortunately, we all too often have no control over that.
Cheers all... Rick
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File Not Found Error with FlashHelp

When I deploy and launch my FlashHelp project I get a "Not
Found The requested resource was not found." error in the topic
pane. I'm also not able to reference any of the topics from the TOC
and get the same error.
I just upgraded to RoboHelp v6 and all of this worked fine
when the project was generated using the previous version of
RoboHelp (5).
Does anyone know what changed that might be causing the
problem?

Hello,
I am having a similar problem. Did you find a solution?
Thank you,
Melissa
"arunak" <[email protected]> wrote:
>
Hi Pratim,
I am also facing the same problem. can u please let me know whenever
u get the
solution for this.
Regards,
Arunak
Pratim <[email protected]> wrote:
Hi,
I'm writing a web service on weblogic 8.1 with weblogic workshop.Ihave
to use log4j-1.2.7 supplied by client with my application.I cannot write
ant script manually.Also I cannot change server start script or cannot
put any command line argument when the server starts.
Now I require this logger in my EJB.I have kept log4j.properties inthe
same path where my EJB's are.But the final ear produced does not contain
this log4j.properties and subsequently I get the error "log4j:ERROR
Could not read configuration file [log4j.properties]."
Please help me to resolve this problem so that log4j.properties goes
with the final .ear file and the ejb code finds the logger.
thanks,
pratim

RoboHelp 8 vs. 9 - Search Functionality Comparison and "All of the Words" vs. "Any of the Words"

Greetings!
Our organization focuses a lot on the accuracy of our searches, which is a necessity when we have hundreds of very lengthy topics (no matter how well organized they are).
I finally completed a detailed comparison of the search functionality of 8 and 9 and came to the realization that 8 is a disaster, while with 9 things get better, but there's still TONS of room for improvement. I have reported this to Adobe and so far there has been no official response. There are many blogs on here related to the search functionality, but I thought it may be a good idea to try to sum some of them up. I do hope that someone somewhere at Adobe runs into this and shares with all of us why Adobe's Search functionality is still in the 20th century!
I hope this helps everyone else who is curious to know about how the tool's search functions work and whether it's worth upgrading from 8 to 9 at this point. I have included some examples which are in a way internal to us, but they will give you a good idea of what to expect and I'm quite confident you'll be able to recreate them on your side in seconds.
I also wanted to ask a question or two, and if anyone can assist, that would be greatly appreciated:
Currently if we search for several words at once (not exact phrase), both 8 and 9 perform an "Any of the words" search which always returns too many results. Does anyone know a way to change the default to an "All of the words" search? For years I have not encountered a tool out there that doesn't have the option to modify this, alas with RoboHelp 8 and 9, we can't find a way to do it (with or without modifying the source code).
Out of curiosity, are there any other tools out there which offer Conditional Tag (or similar) functionality and which behave better than RoboHelp? (easier to maintain, less buggy, web interface, etc)?
RoboHelp 8 vs 9 - Search Functionality Comparison Table with some Examples:
Search Example
RoboHelp 8
RoboHelp 9
Expected Results
(based on industry standards)
1. Searching for Exact Phrase "Correspondent Banking"
Such a search returns topics which contain "Correspondent Banking" and "Correspondent Bank". The last one is included because "Bank" is the root of "Banking". The topics that contain the exact phrase appear at the bottom. When we click on any of them, we're not automatically taken to phrase so we have to scroll and look for it or use CTR+F.
Identical behavior except that when we click on the topics which contain the exact phrase, we're taken straight to it.
When we hear "exact" we expect "exact" and nothing else. Unfortunately, both versions keep searching for the roots of each word as well and incorrectly display those results at the top. Adobe has made it clear that this is a part of their functionality, BUT this is something we would not expect to see for exact phrase searches that are in quotes.
2. A Non-Exact phrase search of "Geographical Limits of market area"
The tool automatically performs an "Any of the Words" search instead of an "All of the Words" search. This is also related to the question I asked above this table. As you can imagine, this is returning almost every topic and it becomes virtually impossible to find what we're looking for. It even returns topics which contain "of" and nothing else.
Identical behavior
There to be an option which allows us to choose what the default search would be - "Any of the words" vs. "All of the Words"
3. Exact Phrase search of "low-score" with a dash
None of the topics that were returned contain the phrase. As some of you know, RH8 has problems with special characters, including dashes.
RH9 returned only the topic that which contains the phrase and we were taken straight to it when we open it.
The expectation is to see exactly what RH9 currently offers. Unfortunately 8 has a big problem with these types of searches.
4. Exact Phrase search of "2.4"
This is similar to the one above. Adobe doesn't like periods as well. It doesn't not find any of the topics which contain this phrase. In our case, this is a section number and sometimes people want a quick way to get to a specific section or sub-section.
We were hoping that this will be fixed with 9, just the way they fixed the dashes. Unfortunately, still ZERO results returned.
Expectation is for the topics which contain that exact phrase to be returned, no matter whether there's any special character inbetween.
5. Exact Phrase search of "300,000" or $300,000"
The tool only returned several random topics which contain "000" as part of larger numbers. The topic that contains "300,000" was not on that list, even though it also contains "000".
Identical behavior
Expectation is for topics that contain the exact amount to be returned, no matter if there is a coma or a dollar sign anywhere within the phrase.
6. Exact Phrase Search of "525-B5". Goal was to have a special character, a letter and numbers.
ZERO Results returned.
Only the docs that contain the phrase were returned and nothing else. It seems that this this was addressed in version 9 and now it behaves as expected.
Expectation is only for the docs that contain the exact phrase to be returned.
7. Exact phase search of "log" in order to test the Substring Functionality
Here's an extract from Adobe's Support Site:
“Substring search (WebHelp/Pro, FlashHelp/Pro) - If you enable this feature, a search for "log" returns topics containing the words "catalog" and "logarithm." Substring search takes longer than whole-string search.”
So with that in mind, we decided to test if turning the substring searches on and off does exactly as advertised, unfortunately the answer was NO. We even used an example almost idnetical to what Adobe provided on their site.
With Substring Searches disabled, we searched for the word "log". Unfortunately it returned words like "logbook" and methodology". How is that possible?
Identical behavior
Our expectation would be only for docs that contain"log" to be returned, no matter whether substring is enabled or disabled. In our case it was disabled.

Hi there
Out of curiosity, why is it that you expect to hear from Adobe? I'm hoping it's not simply because you posted here. Certainly we have Adobe folks that visit here and we are thankful for that, but it isn't to be expected.
Cheers... Rick
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Weird Behavior in V7, Creating FlashHelp

Hi All,
I am not quite sure how to classify this problem, it could be a RoboHelp issue, or a FlashHelp issue - I don't know, but here goes.
Scenario 1
     I make changes to the sytelsheet. Changes are saved.
     Generate Help.
     I can see my changes all is OK.
     Continue working on project - another change to the stylesheet, but NOT to the style previously fixed.
     My old changes are lost and I have to redo ALL my changes
Scenario 2
     Background info: I have small figures that I want users to click on. They should open the full size figure in a different window or tab.
     I put the smaller figure in the main topic.
     I link to the graphic using the Multimedia option.
     I tested this after generation, and all worked fine, the graphic was viewed in a separate window or tab at full size, no problem (all browsers)
     Suddenly, last night, I do this, and the graphic is displayed in a reduced size.
     I created an HTML page and inserted the graphic - and then the figure is displayed full size. But I don't want to have to make an HTML page for every full size graphic, there are too many!
Why did the behavior suddently change?
Thanks!
Deborah

I don't know why this happenned. Look at the QM view of the material master and see if the "inspection setup" flag on the QM view is clicked on. That is usually greyed out and is set by having an inspection type activated. You can't manually set that once an inspection type is added. But that is the indicator I believe is used to determine if regular stock movements are allowed for QM stocks.
I would try to first clear all your inspection lots first.
Then delete all the inspection types from the material. And I mean actually go in and delete them.
Then use QA08 to reactivate the ones you need.
Then see if this solves the problem.
FF

IE 7 and Context-Sensitive FlashHelp

Hi all, I'm hoping that you can brainstorm with me. I have a
FlashHelp system with context-sensitive topics that are called from
the application using the
start_page.htm#topic_name.htm syntax. Up to now, this has
worked really well in all browsers (IE, Netscape, Firefox, Safari,
etc.). In the new IE 7, however, making this kind of call doesn't
display the CS topic, but instead opens the default topic
(start_page.htm). Likewise, the URL in the browser window only
displays
start_page.htm, with the
#topic_name.htm info removed. From testing we've done, it
appears that IE 7 receives the complete help call, but then somehow
ignores or truncates the CS topic info.
Has anyone else had this problem? Any ideas as to what is
causing it or (more importantly) how I might work around it?
Thanks,
Melinda

The updating of the help topic is distinct from the problem you are encountering. I believe this is a bug in FlashHelp.
The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
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Robohelp 7- Flashhelp

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