RoboHelp 7 HTML hangs

New to RoboHelp.
After install ok, run RoboHelp 7 for HTML, I get the splash
screen with message "Version control init", then nothing more.
RoboHelp for Word works OK.
Calling RoboHelp HTML from roboHelp for word hangs too.
Thanks for help.

Hi all,
we solved the problem for us today. It turned out that RH
doesn't really hang when you double-click the item, it just takes
about half an hour to open the project. It seems that although we
haven't even installed Source Control, RH looks into a certain
Registry Key (see below) to get information about source control.
In our case, this Registry Key referred to a network location that
wasn't accessible. That's why it took ages until RH was ready to
open the project. So here's what we did:
- Get Process Monitor tool from www.sysinternals.com
- Unzip and start it
- Filter events for "Process Name is RoboHelp.html" (Include)
and "Path begins with \\" (Include)
- Verify that all network file access succeeds.
- In our case, an obsolete source code control provider
configuration caused file access to a network location no longer
exisiting
- Purged SCCP configuration in registry:
HKEY_LOCAL_MACHINE/SOFTWARE/SourceCodeControlProvider:
- Delete ProviderRegKey item
HKEY_LOCAL_MACHINE/SOFTWARE/SourceCodeControlProvider\InstalledSCCProviders:
- Delete all items
Bye,
Kathrin

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http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
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