RoboHelp 7 Server Support

Hi,
When we purchased RoboHelp 7 Server, we just purchased
Maintenance support, not Server Support, as it was indicated that
Server support would be over $9,000 and was optional. We did
purchase support for the RoboHelp software, but we are running into
difficulties in successfully publishing to the server.
From
Adobe
Support site for RoboHelp, you can purchase incident support
cases but am not certain this type of incident support covers
server issues or is just for RoboHelp software. At the time of
purchase I was told by the vendor that the only support plan for
Server support would be to purchase the Gold plan. Can someone
clarify?
Thanks!

I haven't done so with a full blown help project or a WebHelp
Pro output, so read this with that in mind.
On my site there are a number of webhelp outputs as demos.
One can be found at
http://www.grainge.org/pages/authoring/search_highlighting/highlighting.htm
The host server is Unix based.
WebHelp Pro RH Server to be installed on the server so the
host company would have to work with you on that and the server
would have to meet its requirements.
I cannot comment on how fast it would all work as that would
depend on the size of the project and the server. Maybe the host
company would allow you to try a WebHelp (not Pro) output first?

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