RoboHelp 8 - All Files Unrecognized

I upgraded a RoboHelp 6 project to RoboHelp 8. It worked okay
for awhile (very slow and many style issues), but okay.
Now, any topic that I try and open, RoboHelp tries to open a
new project and then I get the following messgae:
The file "xxxx.htm" is not a recognized Help Project file and
cannot be opened.
This happens whether on the local directory or network.
I moved this project to local to try and improve the slow
performance and then this happened.
Any suggestions?
I tried deleting the .cpd, but then the project opened with
all broken links (1,000s of topics).

Hi Debbie
Hmmm, it sure would seem the project is open, eh?
Perhaps try reinstalling RoboHelp? Sounds like something got
clobbered somewhere along the way. Also, from what you have
reported you were formerly working on a network resource? If so,
ouch - not good - always better to work locally! From what you have
described it would almost seem that your RoboHelp project has
somehow managed to be created using absolute references for the
topics. That would seem odd because RoboHelp normally creates
relative things. However, we have seen all sorts of weirdness when
you work off a network. That's just one of the reasons we advise
against it.
Cheers... Rick

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RoboHelp changes file name to lowercase

I am using RH X5.0.2 (running on Win XP SP2) to import HTML files as topics. The primary layout is Microsoft HTML Help.
The original HTML file names are mixed case, but when the files are imported into RoboHelp, the file names are changed to all lowercase. For example, GL_Audit.htm is changed to gl_audit.htm. This is an issue because the topic title reflects the file name, and I need the topic title to retain the mixed case of the original files.
After I import the file, I have to manually change the topic title. However, RoboHelp does not like it when the title has an underscore. If I change gl_audit to GL_Audit and click OK, the change is not saved. But if I change gl_audit to GLAudit and click Apply, and then change it to GL_Audit, the change is saved.
I am using an existing project that was created by someone else a long time ago. Here are the steps that I am following:
1. Right-click the destination folder, and then click Import.
2. At the Import File screen, select the desired file, for example, GL_Audit.htm, and click Open. The file is imported as a topic.
3. Right-click the topic, and click Properties. Note that the Topic Tile is gl_audit, and the file name is gl_audit.htm.
4. In the Topic Title field, type GL_Audit, and click OK. Note that the Topic title is still gl_audit, and not GL_Audit.
5. Open the Topic Properties screen again.
6. In the Topic Title field, type GLAudit, and click Apply.
7. In the Topic Title field, enter an underscore between the L and the A so that the topic title is GL_Audit.
8. Click OK. Not that the topic title is saved as it was typed -- in mixed case.
If I can get RH to import the files without changing the original case, it will not matter that it takes two steps to change the topic title name.
Any suggestions would be greatly appreciated.
Ashley

Hi again
Ashley, how are these HTML pages being created? I ask because I performed a small test. While the import process did indeed convert the file name to all lower case, it ignored the Topic Title. However, if I didn't have a Topic Title defined, it did create one that was all lower case.
I'm thinking that whatever tool that was used to create the topics you are importing didn't properly configure a proper Title Tag.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

IMac Core 2 Duo running 10.4.8 not finding all files in network hard drive

I've got >12,300 songs on a Buffalo LinkStation (NAS) that is set to allow both Macs and Windows computers read it. My Wndows XP computers recognize all the files, but my iMac 2GHz Core Duo with 10.4.8 doesn't. I consolidated all my music using iTunes on my Windows XP laptop and then returned the folder to my NAS. No improvement. My iMac still won't see all the music. What's more, it seems to be totally arbitrary. It will see all files from Michael Jackson's Thriller except "Wanna be startin' somethin'" and then will see only one of three songs by Kenny Rogers, the two unrecognized being "Lucille" and "The Gambler." Don't even get me started on my U2 folder or any of my Rap albums. Is it an index problem? How do I fix this?
iMac with 2Ghz Core Duo Mac OS X (10.4.8)

Lee: I have no idea whether this is the problem, but I am recently aware of my own issues with a Buffalo Linkstation and they relate to the NAS drive's not being able to read file names with certain characters like "/" "|" "*" and the like. I was testing out a backup program (Synk, Standard Ed.) to back up various files and got a huge number of error messages, apparently resulting from "illegal" file names. This is apparently because the Linkstation's kernel is Linux and these special characters mean something special to the OS. Why Buffalo claims that the product is mac-compatible is another matter.
Anyway, I hope this helps.

1.- I´m creating a Muse site which contains videos, photos and sound. All videos, sounds and pictures are located in diferent folders in my PC. Since Muse doesn't organize the project and its files like Dremweaver (all files in a single folder). How can I

1.- I´m creating a Muse site which contains videos, photos and sound. All videos, sounds and pictures are located in diferent folders in my PC. Since Muse doesn't organize the project and its files like Dremweaver (all files in a single folder). How can I manage my site (containing all the media) in order to upload it to a server?
2.- Is there a Adobe Muse community in spanish language?
Thanks for your help
Mauricio444

Kevin is suggesting that you store the projects you create while working through his book in a folder called RoboHelpProjects. It is not where you have to store every project you ever create.That is for the purposes of his book.
RoboHelp initially defaults to My RoboHelp Projects but it's up to you whether you do. Generally on the forums we advise against that as it is part of your profile and can result in excessively long path names in a few cases. Generally where authors create file names that are so long they almost serve as the content.
Projects always have a root folder, call them Project 1 and Project 2 for this purpose. You can have those folders directly off your C drive (or other local partition) or within in a parent folder as above.
Now to what you can and cannot do. You can delete a whole project by selecting Project 1 or Project 2 in Windows Explorer. Obviously if you delete the parent folder you will delete all your projects within.
What you must not do is delete individual files within a project using Windows Explorer, for that you use RoboHelp's Project Manager. The exception is if you go to Tools > Reports there is a report Unused Files. Files listed there will have to be deleted using Windows Explorer for the very good reason they do not appear in Project Manager and, therefore, cannot be deleted that way.
If you think about it, it is similar to Word. There is no option to delete a document there other than using File > Open and right clicking. Not very intuitive.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Multiple devices on same account - how to transfer ALL files in one place?

Hi,
I am using my Apple ID on 5 apple devices, incl. 2 laptops and Mac. Need to migrate all files to one computer for syncing with iPhone and cut out some devices, but...
Question 1: How I can move ALL my music files from old MB Pro (runs Mac OS X 10.5.8) with iTunes 10 to Mac (runs Mac OS X 10.9.2) with iTunes 11.1.5?
Note, this includes songs purchased outside of iTunes and burnt from CDs. Is it possible to somehow easily identify the songs that are missing on Mac and copy just them from the old computer, but without manually comparing? For now for whatever reason Mac only has 401 songs vs my old MB Pro has 1670+ songs. So, please suggest how to make the import on the missing songs to Mac as efficient as possible.
Question 2: How do I deauthorize the device once I copy my old music to Mac? Currently only see the button "Deathorize All" in iTunes on Mac. What if I want to choose which computers I still want to be able to stay on the same Apple ID in iTunes?
Thanks a lot!!

Decide which Mac is your primary. On the Mac that is not the primary - create a folder on the desktop - drag all the tunes from iTunes into that folder - copy that folder to an ext HD or a memory stick.
Plug into the primary Mac and tell iTunes to import all the tunes from the folder.
iTunes has good sort options so it won't take long to get rid of the duplicates using the Show Duplicates from the View dropdown menu.
An alternative would be to check at http://dougscripts.com/itunes/ and see if there is a script that will take care of what you want.
MJ

PSE9 Organizer - How to see all files in Folder view?

In v8, there is a tab under Edit/Preferences named "Folder Location View" that allowed one to select either to see all files or just those in the folder that is selected. I can't find this option in PSE9. Anyone know what happened to it?
PSE0 defaults to seeing only those files in the selected folder, which is normally my preference as well, except when I am doing certain things and then I really need to see all files in all folders.
For example, I need/want to write my tags to the file meta data in all of my files, but I have to go to each folder individually to do this and then I can only do it on that individual folder. I really would like to be able to select all of my files and fire it off (yes, I know that would take forever, but I could go do something else while it is processing.)
This is the second reason that upgrading to PSE9 is really downgrading. One shouldn't lose functionality that has existed in several (all?) previous versions!
Hopefully, this setting has just moved and I can't find it. If not, Adobe, please add it back in ASAP!!
Thanks,
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Oh, I forgot to comment on the ability to create an album instantly by folder name.
That really seems like a pretty useless "feature" for all but the most challenged user.
All you need to do without the feature is select all photos in a folder (ctrl a) and then drag them to the folder name. That just doesn't seem to be all that difficult.
Thanks again.
...Rich

Latest Adobe Reader update deleted all files from my desktop - help please!

Dear all!
Yesterday I opened up a .pdf document with Adobe Reader. I clicked the Help | Check for Updates option. The reader informed me that there was an update available. I then disabled my antivirus (as is recommended). I selected the available update by checking the box next to it. I then clicked the Download option.
The update began to download. At that moment I noticed that the .pdf document was still open (i.e. Adobe Reader was still running). Knowing that the installation, when it begins, tends to notify me that it must close Adobe Reader in order for the installation to continue, I decided to close Adobe Reader myself before being prompted to do so. All was fine until that moment, as the update download and install runs in a completely separate process from the Reader, it was not affected.
After I closed the Reader, with the update still running I noticed that all files I had on my desktop were gone. None of the folders were missing, just the single files and most of my shortcuts. I checked to see if the files were just invisible or phisically missing. It was the latter. Windows Explorer showed that all files I had on my desktop were gone (deleted/overwritten I guess). A search of my computer for the file names came up empty, even though I was searching with the "search hidden and system files" options enabled!
I tried a number of deleted file restoration softwares but none have identified the desktop files I was missing.
Be so kind as to spare me from the "did you check the power cord" category of "answers", as I am not a complete idiot. The Acrobat Update, or something associated with it has to be at the root of this problem, as the antivirus software I have installed came up empty when I searched the computer for virurses, worms and the likes...
All help on this matter would be appreciated. Needless to say, most of my current work was stored on the desktop...
I am running WindowsXP sp. 3, Acrobat Reader 9.34
With regards
jack_84

Please ignore the previous unrelated reply - I will deal with it separately.
I must first say that this is a very puzzling problem, and that I have never heard of anything like it. Apart from the missing desktop content, it also puzzles me that you state your Adobe Reader version as 9.34, when the latest Reader version is actually 9.3.2.
Anyway, how to solve it? Can I assume that you do not have a very recent backup, from where you can simply restore all the lost content?
I do not know if your desktop content is really gone (deleted), or if it is somehow just not visible. There are a few things we can try, but I strongly suggest that you make a full backup of your system before you try anything!
Since I have never seen this before, I cannot make any definitive recommendations, but just suggest what I would do if that happened on my computer. Again, not before making a full backup.
Uninstall Adobe Reader.
System Restore to a time before the problem started.
Check the following registry keys, if they have a value 'NoDesktop', and what it is set to
HKCU\Software\Microsoft\Windows\CurrentVersion\policies\Explorer
HKLM\Software\Microsoft\Windows\CurrentVersion\policies\Explorer
If you are on XP Pro, you can use gpedit.msc to check these settings (Configuration | Administrative Templates | Desktop ["Hide and disable all items on the desktop"]).
Message was edited by: ʇɐb ɹəuəllıʍ - typos.

Print only allows to save as All Files* - will not print .pdf

Had Reader 9, now 10. Received document, saved as .pdf. Attempted to print this .pdf, but when click Print, document needed to be saved again, but was only giving me format as All Files* to save in. Still did not print. Have checked all Printer settings -still won't print. Conflict in 9 and 10? Do I need to somehow reinstall 9 - as that was working?

Vielen Dank -
but why would the advanced tab change as I never had changed that feature in other .pdf s . Is it default with 10?
Usually the printer shows - Print to file, and allows me to change the format, whether as a .docx, .jpeg or .pdf, but that option wasn't available.
Technology is changing too fast for me to catch up and master!!!!

Sharepoint foundation 2010, All Files missing

I'm using SharePoint designer 2010 with SharePoint Foundation and I'm trying to rename a URL of a list. I saw online that I can do this under All Files, but I don't have that available. Is this a limitation of using Foundation? Or are there some permission
settings I might need to change?

Hi ,
I have a test on my machine :rename the list name under the All Files folder can change the url of the list .
1.
As for the All files folder ,you can set it to appear in Central Administration :General Application settings>Configure SharePoint Designer settings>Enable Managing the
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You can also configure it in site collection level :Choose Site Actions>Site Settings>SharePoint designer settings .In addition ,only the site administrators can see
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200n Keyboard - Caps Lock inverted = no numbers + all files highlighted

Factory o/s Vista Home + recovery CD
Faults occurred sometime after installing wireless printer. Computer left unattended. Son heard lots of beeping.
Caps lock worked but text was inverted which also resulted in no numbers. Selecting a file from a list resulted in all files above being selected.
Many things tried, restored to previous point, keyboard checked with MS diagnostic tool OK. Eventually keyboard stopped working (same with external USB keyboard) and it was impossible to restore using Recovery disc.
Paid to have system restored to Factory settings.
Memory and HDD checked and refitted. On final update, no 20 of 27 - bleeping and small Filter Key window appeared and kept on appearing 10/20 times during updating. Still both problems occurred.
Purchased new HDD and Win 7 upgrade
Installed XP pro sp2, could not type numbers in product key
Clean installed Win 7, Caps lock inverted and no numbers with Keyboard, USB keyboard and On-line keyboard. Again all files highlighted.
System Trouble Shooting – No changes or updated necessary.
System Restore – Error 0xC0003005
In Safe Mode – removed Norton leaving MS net 4, MS Silverlight, NVDIA driver.
Wireless mouse works.
Filter Key window appears sometimes.
Action Center – Richo memory stick controller incompatible, no card reader driver.
Can access msconfig but not mskey or msreg
Lenovo 3000 200n 0769 BWG
TY2BWUK s/n xxxxxxx 08/02
Win 7 Pro build 7601 sp1 BIOS 68ET35ww (v3.03)
Keyboard std PS/2
Moderator Note; s/n edited for member's own protection
Solved!
Go to Solution.

Hey Bellcart,
Thanks for coming back with your solutions! I'm sure what you went through has helped other forum users too!
Cheers,
Cleo
WW Social Media
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My ITunes got corrupted and I kept getting a message when updating iTunes64msi missing so I uninstalled all files and I thought I removed all registry values but when reinstalling I get an older version is installed and cannot be removed. I need a soluti

My ITunes got corrupted and I kept getting a message when updating iTunes64msi missing so I uninstalled all files and I thought I removed all registry values but when reinstalling I get an older version is installed and cannot be removed. I need a solution.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I bought a new laptop and used Windows Easy Transfer cable and moved all files from one computer to another. I installed iTunes and found my iTunes music Library. However, when I plug in my iPod it says it is already synced with another iTunes Library.

I bought a new laptop and used Windows Easy Transfer cable and moved all files from one computer to another. I installed iTunes and found my iTunes music Library. However, when I plug in my iPod it says it is already synced with another iTunes Library.
I don't see anything in Help that shows when you already have transfered all the files over. Why would it want to erase and sync when I already have all the music folder copied over? I didn't have an issue when I had another technician copy from one laptop to another. Home sharing is also on but not being recognized.

I suspect you only migrated the media folder instead of the complete working library. Either review the transfer process and copy over the entire iTunes folder from your old profile's music folder or see Recovering your iTunes library from your iPod or iOS device.
tt2

When looking at my "About This Mac" it says that I have 60gb of space left on my hard drive, but when I go into finder to find all of these files there is not 300gb worth in anything I search, even searching, "All files on the Mac". Help!?

When looking at my "About This Mac" it says that I have 60gb of space left on my hard drive, but when I go into finder to find all of these files there is not 300gb worth in anything I search, even searching, "All files on the Mac". Help!?
It says I have over 150 gigs of video on my hard drive. But I have gone through and deleted almost all of what shows up, still it says there is roughly the same amount on the hard drive. Where are these files? I want to delete them so I can have my hard drive clear.
Thanks for your help guys!

Quote from the article.
Time Machine in OS X Lion includes a new feature called "local snapshots" that keeps copies of files you create, modify or delete on your internal disk. Local snapshots compliment regular Time Machine backups (that are stored on your external disk or Time Capsule) giving you a "safety net" for times when you might be away from your external backup disk or Time Capsule and accidentally delete a file.
So what makes a notebook any different then a desktop, other then with a desktop you might have your tm backup drive connected all the time.
The object here is to not indiscriminately delete files you need or want to keep. I personally have never deleted a file I wanted to keep.
In essence a backup is for catastrophic failure of your system. So it can be restored once that failure has been fixed. Not because you go in willy nilly and start deleting files.

How can I sort all files and folders by size?

Due to lack of space I need to find the biggest files and folders on my Mac OSX Mountain Lion, but "Size" is not in the Find options.
And I don't know the wildcard to sort all files and folders by size in Easyfind.
Thanks
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There are applications out there which are designed to show you files and the space they use. Some of these applications and some strategies for making more room on your disk are given below.
Freeing Up Hard Disk Space
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Can I delete all files and users (including admin account) without re-installing SL?

I have a 1st generation Macbook Air, running Snow Leopard 10.6.8. Just bought myself a new MBA, want to sell the old one (privately, not soliciting here).
The original install disks were Leopard. I bought a family pack SL and upgraded the MBA at that point. Earlier this year I sold my old Mac Mini (when I upgraded) and included the SL install disks with that sale (stupid of me).
Now I want to sell the old MBA. Ideally, I'd have a clean install on SL on it, minus all previous files and accounts. I've done that before when selling old computers, reformatted / erased the HD, then reinstalled the OS. But I don't have the SL disk anymore, and I don't really want to pay for it just to prep this notebook for sale.
AFAICT, my options are:
wipe the HD and reinstall Leopard (the only OSX disks I have). Whoever buys it from me would need to upgrade to SL themselves, and from there to Lion if they want.
somehow try to delete all files and users without touching the current install of SL. I'm not terribly worried about security of what little information is on the MBA (nothing important to me), so I don't mind trashing files and then emptying trash instead of wiping the HD block by block.
Any ideas for how to do #2? I can trash all files/folders under /user, uninstall all applications and delete their folders from Library, uninstall all browsers except Safari and wipe the history from that...
Is there other stuff I should be deleting? plist files, maybe? I'm leery of messing around too much and disrupting the install of the underlying OS.
Can I also delete the admin account (or rename it "admin" with a generic default password?)?
Any other suggestions? Thanks.

Trashing files you have created is relatively easy. Getting rid of an account is a bit harder. Trashing the .plist files, etc., that may contain personal info is a lot harder, and there is always the risk that you will miss something.
Best, and easiest, and customary, is to do option #1 - wipe the drive and re-install the original OS from the original disk set. The receiver of the machine can then decide which OS they want to upgrade it to, and purchse accordingly.
The original disk set for that machine should be included with it when it is sold.

RoboHelp 8 - All Files Unrecognized

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