RoboHelp 8 crashes on Windows 7

I have used RoboHelp for years and we have just purchased new laptops with Windows 7, we are finding that it appears that RoboHelp 8 will not run on Windows 7.
The software appears unstable as even the simplest action crashes RoboHelp, the Event Log shows:
Can anyone help with how to resolve this issue?

I am evaluating Help tools for my organisation, and compatibility issues with Windows 7 would be a massive issue, as all our tech authors and consultants are on Windows 7. Our current tool has issues with Windows 7 and some of my colleagues use it on an XP VM, which is far from ideal.
Reading through this thread I was starting to think that D.B's issue had to be down to local config, but now it seems others have the same problem.
I will watch this thread with interest. I will not be popular if I go for Robohelp, and then we have more Win 7 issues.

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RoboHelp crashes

I can open a project, save, and compile it OK, but if I try
to view a topic, RoboHelp crashes. I have done the process of
deleting the .cpd and .xpj files, and then editing the .hhp file
several times. This all goes fine, but as soon as I try to view a
topic in the WYSIWYG tab or the TrueCode tab, RoboHelp crashes. I
have RoboHelp X5. I have other projects that work OK.
I have changed the capitalization of some of the folders or
file names so that the output would work in a JavaHelp system.
Also, I tried to replace an exit.png image file with an updated
exit.png file, and I think caused some problems. However, I was
able to get everything to work in a couple other similar projects.
I appreciate any help anyone can provide. Thanks.

I had this problem as well sometime after I upgraded to 7.0.3; crashes after about 8-10 minutes after I open a project; for no apparent reason. Wasn't even typing or generating anything; just opened the project.
Tried to fix by remove and reinstall from the CD back to 7.0 (make sure you deactivate the serial number before you uninstall) and it still was crashing so thought it might be a Windows Patch.
Seemed to have fixed the problem when I installed without any of RoboHelp Source control clients or server. no more crashing.. Maybe an adobe tech can respond to this and provide any information on background operations that happen about 8-10 minutes into opening a project like auto-saving something to the Robohelp Source Control product.
One recommendation; use a real source control product like VSS/TFS or Subversion if you are concerned about versioning.

Application crashes in Windows 7 64bit made in Labview 2010 sp1 f2 with Fault module name%3A lvrt.dll%2C version 10.0.0.4033 and exception code c0000005

I build an application exe and then its installer along with run time environment.
The installers instals the application correctly but when I try to execute the application, I get an error that application has crashed and Windows must close it down or search for solutions online with this additional information for the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: AGMS.exe
Application Version: 1.3.0.0
Application Timestamp: 4c24e8f5
Fault Module Name: lvrt.dll
Fault Module Version: 10.0.0.4033
Fault Module Timestamp: 4c9273f4
Exception Code: c0000005
Exception Offset: 00005310
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am using labview 2010 sp1 32 bit on a 64-bit machine, with the following specs
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L502X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8106MB RAM
Page File: 3457MB used, 12753MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
The exe /application runs fine on my PC but when I try to run it on another PC it crashes. The other PC has similar specs as given below
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: HuronRiver Platform
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4010MB RAM
Page File: 1359MB used, 6658MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
I tried another machine, 64 bit of course, as I want to deploy my application on a 64bit PC, but still got the same problem.
This other machine was from HP, iCore 3 (4 CPUs) 2.2GHz, 4GB RAM and running Windows Professional 64 bit.
Now as I see it, it could be a Run-time environment mis-match error.
For this I tried installing a 64 bit LVRTE from NI, but still no sucess.
I checked DEP, for all 3 PCs and it was set to the following
Turn on DEP for essential Windows programs and services only (first option).
I am confused. I can not find a solution for this and it is really frustrating.

But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.

Firefox was working fine in the morning, after half a day, it just crashed and now every time i try to start FF it crashes, i reinstalled FF, even tryed FF 4 beta, every time same crash report window, and nothing happens.

After a half day working normally, FF just crashed, and now i reinstall it, even tryed FF 4 beta, and still getting crash report. Cant even start in safe mode, same crash report window pop up.
Checked for viruses, malwares. Nothing helped.

Other applications print okay? If so, try deleting the Preview .plist
You need to look in your user Library/Preferences for the .plist. Hold down the option key while using the Finder "Go To Folder" command. Enter ~`/Library. Delete the .plist(s) for the application.
If you prefer to make your user library permanently visible, use the Terminal command found below. It does work with Mountain Lion:
http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/
You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible.

I'm getting popup notices that Firefox has a problem, and Windows is looking for a solution; then it closes Firefox and says Windows will let me know if it finds a solution. No crash report window comes up.

Firefox is my default browser on my new laptop, with OS Windows 7. I've now had several instances where a Windows popup comes up saying Firefox has developed a problem and may have to close. It also indicates Windows "is looking for a solution to the problem." No solution is found, however, and Firefox is forced to close, with the happy notice that Windows will let me know if it finds a solution to the problem. If there is any tech data on the crash, I'm not sure where to find it, and no Firefox crash report window comes up. I thought it was an anomaly the first time, but this has now occurred at least 4 times in the past several days.

See:
* https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it

Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.

Team,
Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.
I have tired.
1. Updating Intel Graphics Card. (unsuccessful)
2. Logging in and out of creative cloud. (unsuccessful)
See log below.
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000024ac8
Faulting process ID: 0x1448
Faulting application start time: 0x01cfe6c7bd37e765
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 072b7ff9-52bb-11e4-825f-600292e27add
Faulting package full name:
Faulting package-relative application ID:

Well it came installed on my brand new Windows 8 pro w530 I received 4 weeks ago and has never worked. When you try to open power manager it just crashes. If you uninstall it the Lenovo software just keep reinstalling it. If you uninstall the Lenovo PM driver but do not reboot you can then open Power Manager. The minute you reboot the Lenovo software reinstallls the driver.
Why would Lenovo install software on a brand new Windows 8 laptop that is broken and useless? Tech support is absolutely no help they transfer you to the software department which wants to charge you to fix a problem that Lenovo created!!! It is crazy!! I was hoping someone here could solve this problem or maybe someone at Lenovo would see this and get the problem resolved. Tech support has been useless. I reported the problem to them at least 5 times.

Windows Vista Home ( with SP2) constantly reporting that Safari 5.1.2 has crashed ( usual Windows prompt to close program) yet Safari is still running although loading pages slowly. Any one seen this recently ( note no recent install or changes to Windows

Windows Vista Home ( with SP2) constantly reporting that Safari 5.1.2 has crashed ( usual Windows prompt to close program) yet Safari is still running although loading pages slowly. Any one seen this recently ( note no recent install or changes to Windows

Windows reports that Safari stopped working . Windows Task Manager shows webkit2webprocess.exe process still running even after I respond to Windows prompt and close Safari ( Safari continues running after this action )

Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!

After new Itunes update ... it keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!! I have unninstalled it .. installed it, but nothing happens. I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

PlayMemories Crashes on Windows 8.1 64 Bit

PlayMemories is crashing on Windows 8.1 64 Bit. It crashes as soon as I start it up, with "Browser Stopped Wiorking".
From Windows Event Log:
Faulting application name: PMBBrowser.exe, version: 9.2.0.2052, time stamp: 0x54d349d3
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x352c
Faulting application start time: 0x01d051e3319a6d63
Faulting application path: C:\Program Files (x86)\Sony\PlayMemories Home\PMBBrowser.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 70ec99c0-bdd6-11e4-826d-8086f23f5dda
Faulting package full name:
Faulting package-relative application ID:
This is the only application I'm having trouble with. The error occurrs as soon as the software starts up.
How do I fix this?
The problem with using Explorer to copy the files from the camera disc is that the raw files are in a format that
my movie making/DVD burning software doesn't recognize. Using PMB on my older computer isn't really an option, because the files are big and hard to transfer to this computer. Is there any other way to import movies from the camera onto my computer?

Hi,
This particular question pertain to Windows 10 Preview. Please post your question on this link
http://answers.microsoft.com/en-us/windows/forum/windows_tp?auth=1.
So that experts will be able to help you better.
Regards,
Bharath

Adobe acrobat pro 9.2 crashes in windows xp sp3 when closing a pdf

Adobe acrobat pro 9.2 crashes in windows xp sp3 when I close a pdf. This means that if I have multiple files open, all of them close. I get an error message from windows that the problem is due to windows' Data Execution Prevention (DEP). I tried making Adobe an exception to windows' DEP and re-started the computer but this did not help the problem. Any ideas about how to fix this problem?

So.. If we want to control the "hardware graphics acceleration", should it be done inside the Adobe Acrobat Pro ?
If yes, which part of option should we changed ?
If not, can someone tell me which way to setting this one ?
Do anybody have other input ? This problem makes me crazy
Thank you so much in advanced.

Forms Builder 10.1.2.3 Crash in Windows 7

Followed the installation steps mentioned in metalink note: 559067.1 [How to Install Developer Suite 10.1.2.3 on Windows Vista or Windows 7 ].
Followed the installation steps till point 7.
After the installation when I tried opening the forms builder (ORACLE_HOME/BIN\frmbld.exe) it immediately crash after oracle logo with the error message "Oracle Forms Designed had stopped working"
Machine details:
Windows 7 Ultimate 64bit
Macbookpro 2012
This is urgent. Any quick help is highly appreciated.
Thanks
Lakshmanan AK

I've installed Oracle Developer Suite (ODS) 10g R2 on numerous Windows 7 systems and have only encountered an issue with Forms Builder crashing a couple of times. Each time, I've been able to resolve the problem by modifying the OS PATH environment variable to ensure there is not a conflict between Oracle versions. If you only have ODS 10g installed, this should not be a problem, but if you have different versions of Forms installed - this could very well be the problem. My you might want to take a look at the OS PATH and make sure all Windows related directories are listed first. Then list the ODS directories second and lastly, list everything else. Oracle has a bad habit of putting it's program directories before the operating system directories.
It is also possible that your installation media is bad since your install is crashing in Windows XP mode as well. That being the case, you may want to download the installer again.
Craig...

TS1717 iTunes 11 and Windows 7 (32 bit). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed").

iTunes 11.0.1.12 and Windows 7 (32 bit, latest version). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed"). I may be trying to search for an App. or book (or anything else), trying to access iTunes store, checking for updates to Apps., inputting my password, etc. etc. I have uninstalled iTunes several times, reinstalled several times, but the error persists. I tried the iTunes 10 suggested fix of running in safe mode, but iTunes again crashed when I was trying to create a new ID.
Any real help would be gratefully received. Thank you.

Still having this issue

Itunes keeps crashing with windows 7

iTunes 7 keeps crashing on windows 7. please help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

ITunes crash with windows 8

GOOD NEWS
I have a solution to settle the iTunes \ iStores crash with Windows 8.1, 8.0 or 7 because of a file missing

Hey Captain Kenny,
I would follow the External drive section in this link to transfer the music to your new computer:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
Have a good one,
Delgadoh

Lightroom 4.4 crashed on Windows 7 Laptop, lost catalog info, won't import half my images.

Lightroom 4.4 crashed on Windows 7 Laptop today, lost catalog info, won't import half my images.
Not only is LR messed up, it deleted my day's shooting. Can't believe that.
Now it won't import (i.e. re-import) half my files.
Imported half, but had errors importing rest.
Corrupt catalog?
When I try to import the folders, it recognizes that they are in the catalog (I have "don't import duplicates" turned on).
After running through all the folders, it says, "Nothing to Import."
Any help?
Best,
Peter

Thanks dj_paige.
I installed a plugin, coincidence makes me thinks this might have cause a LR4.4 crash.
After rebooting my windows 7 laptop, LR had lost record of half my directories on the external drive, as seen in Library Module.
In Windows Explorer, the folders and images are still there.
I tried recovering the lost folder references in LR by doing an import on the external hard drive again.
It took about a half hour to run.
There was a report screen at the end of the process that said that LR was unable to import something like 1500 images.
I did not save the report screen. Maybe it is part of a log file somewhere to give you what it exactly said?
I do not profess to understand how catalogues work under the covers.
I only use one catalog at this point.
My guess is at this point I should de-commission the catalog (whatever it takes to do that - delete it, etc.) and just do a new, fresh import on my images.
I don't feel I lose anthing this way - I can't see where I would lose anything important. About 5-10% of the RAW images were processed and exported to jpg, just for web use for casual viewing. The jpg's are all still on the external hard drive.
Any suggestions are appreciated.
Cheers,
Peter

PSE 8 keeps crashing in Windows 7, any suggestions ?

PSE 8 keeps crashing in Windows 7, any suggestions ?

Hi,
I would like to know whether organiser or editor crashes ?
If its organiser then there is something related to Catalog.
Try these steps :
1. Goto this location : C:\ProgramData\Adobe\Elements Organizer\Catalogs\ -- (program data is hidden folder by default , you will need to unhide it)
2. Under this location you will find all the catalogs that were created by you
3. Choose your default catalog.
4. In that select and delete all the folders except Breezedata and file with extension .pse8db
5. Relauch your organiser and then check if its stil crashing.
Thanks,
Baljeet

RoboHelp 8 crashes on Windows 7

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