RoboHelp 8 Freezes When Trying to Use Any Open Dialog

The title pretty well says it all. RoboHelp freezes when I try to use Open... from the Starter screen or File>Open or any other control that accesses the open dialog (i.e., the open/explore button on the Content Settings tab in the FrameMaker Document Settings dialog). I have to end the process in the Task Manager and restart RoboHelp. (Fortunately, the Recent Projects links work – except for Open..., of course.)
I discovered this when I had to restore links to moved FrameMaker documents. My installation is TCS2 running on Windows 7 32-bit; all updates to all TCS2 components and Windows 7 have been installed.
I tried an in-place reinstall of RoboHelp, but that didn't make any difference.
Any ideas?
Thanks,
John

Hi John and welcome to the RH community.
I'd check that you have both of the 8.0.1 and 8.0.2 updates installed. Also ensure your RH source files are not located on a network drive. Bare in mind that whilst some users manage to run RH under Windows 7, others have reported problems. You should also note that Windows 7 is not an officially supported platform for RH usage.
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