RoboHelp 8 HTML application error...and CRASH

I'm working on a project in RoboHelp HTML 8, and got this error message, which was followed by the application closing and losing my changs.
Has anyone else experienced this?
Message was edited by: Peter Grainge
It referred to RH9, rather than RH8

Does your computer meet the system requirements for CS4?
If not, that might be the problem.
Also, when you reinstalled CS4, did you restore anything from your old installation?
If no, I would advice you to try and make a complete uninstall, delete all folders after uninstalling, then try to make a new and clean installation.
If the problem still exists, can you please provide the full error message?
Another thing is if you have a lot of programs and stuff running, that could be why you get this error message, try to restart your PC, then open up only CS4 after the restart, see if you get the error when only running CS4.

Similar Messages

Application error and crash in cs4

All- I just reinstalled cs4 photoshop and I keep getting an application error that the memeory can not be read. Can anyone tell me why? I was having this same problem on my old computer, I have just gotten a new one, and have reinstalled but still get the error.
thansk in advance!
Missy

Does your computer meet the system requirements for CS4?
If not, that might be the problem.
Also, when you reinstalled CS4, did you restore anything from your old installation?
If no, I would advice you to try and make a complete uninstall, delete all folders after uninstalling, then try to make a new and clean installation.
If the problem still exists, can you please provide the full error message?
Another thing is if you have a lot of programs and stuff running, that could be why you get this error message, try to restart your PC, then open up only CS4 after the restart, see if you get the error when only running CS4.

To run an application on iAS6sp1 on HP-Unix, while starting the kjs from command line, it gives a GDS error and crashes. Subsequently, after stopping all services and restarting iAS wouldnot come up.

Hi,
Not a problem, please post the KJS error logs for me to hunt the
exact reason for the error.
Thanks & Regards
Raj
Neel John wrote:
To run an application on iAS6sp1 on HP-Unix, while starting the kjs
from command line, it gives a GDS error and crashes. Subsequently,
after stopping all services and restarting iAS wouldnot come up.
Try our New Web Based Forum at http://softwareforum.sun.com
Includes Access to our Product Knowledge Base!

Why do Hyperlinks clicked in Outlook cause General application error and do not open

When a hyperlink is selected inside an email in Outlook by clicking an error box opens "General Application Error" and it repeats the hyperlink address and says it is a general fault. This is a recent development as hyperlinks used to open a few days ago. Firefox V6 and Outlook V12, both updated today with no change on error.

Do you have that problem when running in the Firefox SafeMode?
[http://support.mozilla.com/en-US/kb/Safe+Mode]
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this:
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

I keep getting "firefox.exe application error" and program shuts down

When I attempt to boot up Firefox I get the following message "firefox.exe application error" and the program shuts down. "The application 0x10008d30 referenced memory at 0x10008d30. The memory could not be "read"

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here].
<b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u>
Please report back to see if this helped you!
Thank you.

OSB Customization files 2 set Retry Application Errors and Timeout props

I know it's possible to set Endpoint URI, Retry Count and Retry Iteration Interval properties using customization files, but what about other properties? I am particularly interested in setting Retry Application Errors and Timeout for a HTTP business services. If it's not possible to do with customization files is there another way of setting them without having to go though each service in the console?
Edited by: user1019490 on Sep 23, 2010 2:45 AM

Yes, I guess this can be done as there is provision in ALSBCustomizationFile.xml. Below is the snippet from ALSBCustomizationFile.xml
<cus:envValueAssignments>
<xt:envValueType>Service URI Table</xt:envValueType>
<xt:location xsi:nil="true"/>
<xt:owner>
<xt:type>BusinessService</xt:type>
<xt:path>TestProject/BusinessService/TestBS</xt:path>
</xt:owner>
<xt:value>
<tableElement xmlns="http://www.bea.com/wli/sb/transports">
<URI>http://www.test.com/testService.asmx</URI>
<weight>0</weight>
</tableElement>
</xt:value>
</cus:envValueAssignments>
<cus:envValueAssignments>
<xt:envValueType>Service Retry Count</xt:envValueType>
<xt:location xsi:nil="true"/>
<xt:owner>
<xt:type>BusinessService</xt:type>
<xt:path>TestProject/BusinessService/TestBS</xt:path>
</xt:owner>
<xt:value xsi:type="xs:string" xmlns:xs="http://www.w3.org/2001/XMLSchema">0</xt:value>
</cus:envValueAssignments>
<cus:envValueAssignments>
<xt:envValueType>Service Retry Iteration Interval</xt:envValueType>
<xt:location xsi:nil="true"/>
<xt:owner>
<xt:type>BusinessService</xt:type>
<xt:path>TestProject/BusinessService/TestBS</xt:path>
</xt:owner>
<xt:value xsi:type="xs:string" xmlns:xs="http://www.w3.org/2001/XMLSchema">0</xt:value>
</cus:envValueAssignments>
Regards,
Karthik

HT5364 Safari 6.1 - Application errors and not useable

Problem:
Safari does not load pages with the address bar for one user (originally with Admin rights). For all other accounts (Standard), Safari loads just fine.
Safari 6.1 toolbar loads, page loads but comes up minimized. Have to go to Window to pull it up, then when it does load, no search bar or favorites. You can only recall pages from history. Cannot load Safari-Preferences-Application error and closes.
Base:
MacBook Pro, OS X 10.8.5. Safari: 6.1
Tried:
1. Repair permissions: Found lots of problems which are apparently fixed. Downgraded user from Admin to Standard now. No change in access to Safari for user.
2. UnInstall Extensions: Safari - App Errors out when trying to access Preferences. First click on Preferences - nothing happens, second attempt to click on Preferences, app errors out. From a post (reference #2 below), went to Library (/Library/Internet Plug-Ins/) and copied over into another folder on desktop, three (3) extensions and deleted them from folder. - No fix. Checked other locations (per Ref#2), no extensions found.
Any help would be greatly appreciated.
References:
1. https://discussions.apple.com/thread/2523541
2. http://support.apple.com/kb/TS3230

While logged into that Account, open Safari.
If you are missing the entire Tool Bar..? Go to: Safari > View > Show Toolbar.
Or if you are just missing the "Address and Search" Bar from the Toolbar...? Control (right) click on the Toolbar > select Customize Toolbar > click Add "Address and Search" > then click Done.

RoboHelp 9 gives an out of memory error and crashes when I try to import or link a Frame 10 file or

I have Tech Suite 3. If I start a new RoboHelp project and try to import or link Frame files, RoboHelp tries for a while, then I get an Out of Memory error and the program crashes.
I opened one of the sample projects and was able to link to one of my frame files without any problem, so it seems to be an issue with creating something new.
Any suggestions?

It happens when I create a new project and then try to import or link frame docs to make up the content. It starts scanning, then crashes. I did get it to the conversion setting page once, but no further.
It does not happen if I open one of the supplied example projects and link a file. But then it doesn't let me choose, during import, any style mapping. And I can't delete the sample project fold
Twice now it has told me when I tried to import (not link, but import) that my .fm file could not be opened, and told me to verify that Frame is installed (it is) and that the file is a valid frame file (it is).
The docs and project are in separate folders on my C: drive.

RoboHelp 8 HTML runtime error on version control sync

I have a user of RoboHelp 8 HTML that is receiving a runtime error after opening a project that syncs files from our revision control server with RoboSource. When she receives the error there are no error codes just a very "generic" error.
I have uninstalled and reinstalled all the Adobe programs on her laptop and updated any Microsoft C++ Packages.
I have found a work around for the problem but it still doesnt resolve the original issue of crashing when she opens the project. To not get the runtime error she created an empty project and opened it first. Once we close that project she can open the project that gives the error with no issues.
I'm at a loss of what the issue could be as I have eliminated many issues including user based profiles issues as she logged onto a different computer with RoboHelp and was able to open the project with no issues.
Any ideas anyone?
Myles

I'm wondering if she is checking in files that shouldn't be checked in.
See Snippet 116 at http://www.grainge.org/pages/snippets/snippets.htm
If that is not it, I don't know the answer. I will move this thread to the source control forum in the hope it gets a response there.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Error and crash when importing

Hi,
Just curious if anyone else have had this issue, or can help
resolve.
Whenever I select "Import to Library..." or "Import to
Stage..." the application crashes. It never brings up the dialog to
select files. I get the generic windows error, something like
"Flash CS3 has encounter and error and must close".
I have already tried re-installing.

Thanks for the reply!
The audio source is a 24-second long MP3 at 265kbps.
I've tried rendering with default losseless avi without sound, which still crashed and gave the second error message.
Other times, I've tried H.264 MP4 with and without sound at the original resolution of the comp (1920x1080) as well as resized at 1280x720. I didn't change any settings besides Format, Resize, and Audio Output. Even when trying to render under the Quicktime format for .mov files, without sound, I crashed (though this time I got the first error message.)
I've tried rendering different segments and the entire comp, too; every attempt after the first render failure has crashed and either given me both error messages described above or only the second error message.
Rendering with the audio file disabled in the comp has worked at Lossless .avi default settings with audio disabled. I tried changing the Format just to H.264 MP4 and the render failed, giving me the first error message even though the audio file was muted in the comp and audio was disabled in the render settings.
Also, this project and the sound file has rendered just fine on any format I had (used H.264 MP3 and Quicktime MOV) only a few hours ago. I don't know of anything that could have changed that caused all of these errors.
Thank you so much for the help, haha...

Error and crash upon saving

Hi,
I am experiencing an issue very similar to the one described in (http://forums.adobe.com/message/243559#243559). I have several RH projects that have started crashing/closing when I save changes. The projects are all several years old, of varying sizes (15-200 topics), and were converted when I upgraded to RH 8 last fall. Initially, I had some trouble with the conversions, but attributed it to working with a trial version of the software while waiting for the company purchase of the full license. After receiving the license code and installing the available patches, the projects seemed to function fine for close to a month before this started happening.
Other information:
·        I am using: Windows XP Professional SP3, Intel T2500 @ 2.00GHz, 2.00 GB RAM, RH 8.0.2.208. (RH HTML)
·        I archive files on a network drive, but work on all projects on a local drive.
·        The projects are not under source control.
·        I do not have this issue when working with the RH CCC sample project.
I tried deleting the .cpd file before opening the project. The project still crashes upon changing and saving any topic.
I created a new project and imported some topic files. The project worked fine until I closed and re-opened it. Then, the project returns to crashing upon saving. I tried this several times with exactly the same result.
I don’t understand how this is related, but the only success I’ve had is deleting a line of HTML from the topics that references a javascript. If I remove the following line from a topic (save and crash the project) and then re-open the project (the change removing the line of code does save), I can then successfully save changes in that topic without crashing RH.
<script language="javascript" src="writetitle.js" type="text/javascript"></script>
I have been able to repeat these results with multiple topics. If I put the line back in, the project crashes upon saving – take it back out and I can save changes to that topic again. I can close and re-open the project and it performs the same.
The code is used in conjunction with a master template that contains a feedback form. The project crashes upon saving whether or not the topic is not using that template.
I hate to simply remove this line of code since I don’t really understand how or if that is fixing the problem and because that is what lets me know which topic any feedback is pertaining to. Thanks for any help.
TNSdoc2

I don't know javascript from HTML. Here is what has worked for me. I open the Broken Links dialog. I open a listed topic using the Edit button. I find and fix the broken link. I save the topic. RH8 crashes. I jump to my open RoboSource screen and check in the topic that just crashed. When I reopen the RH8 project, the link generally shows as fixed and I can move on to the next.
In the event the check in function failed, RH8 displays a dialog asking whether I want to leave or replace the local topic from RoboSource. I have found that using the Merge button has resolved the issue so that the project remains active and the link is repaired.

Two Alerts for one scenario: Application Error and No mapping found

Hello,
we have a synchronous scenario here embedded in an BPM.
The last send step step is sync. The receiver is a web service (SOAP adapter) which sends back a response.
Problem with the response from the service:
First test: error entries in SXMB_MONI and in RWB
RWB only shows message "No mapping found".
SXMB_MONI shows more:
1 entry for send step (status: log version)
1 entry for APPLICATION ERROR for response
1 entry for NO_MAPPING_PROGRAMM_FOUND for response
APPLICATION ERROR:
We have changed to trace level 3 now and there are some messages:
level 3 message type T: Unknown channel type: SOAP
Don´t know if this matters, because the channel is the sender channel.
NO_MAPPING_PROGRAMM_FOUND:
We have checked the whole implementation.
It is completed w/o anything missing. the required mapping is available.
No left change list entries to be activated.
Error text:
The Interface-Mapping http://xxx.com/xi/global GetDocIDsReq_nach_GetDocIDsResp is not available in runtime cache
We made more than one full cache refresh but w/o any effect.
We checked: There are no locks left!
Does anybody here have experience with this problem or has more ideas what to do?
Best regards
Dirk
Message was edited by:
Dirk Meinhard

Hello Dirk,
We figured out that if you change your message mapping you also have to refresh and save your Interface Mapping.
To ensure that your messages are equal with your Interfaces and the Message Types you should test the Interface Mapping by using integration Builder.
If this works you have to check your BPM.
By using BPM we figured out that if there is a fault in a BPM version the engine will not use this new version.
To figure out which BPM version is used you have to open the
Process Monitor à select the process and display the graphic à navigate to EXTRAS and select Workflow Builder. There you will see which BPM is really used. Maybe this is an old one.
Hope this will show you where the problem is.
Daniel

How to raise application error and preserve open cursor...

Hello,
I have to raise an application error under certain circumstances.
In some cases there's an open cursor that has to be read by the calling application anyway because there are data that have to be read.
In other cases the cursor does not have to be read.
sample code:
create or replace procedure get_address(
pv_street varchar2,
pv_number varchar2,
pr_retid in out number,
pr_refcurs in out get_streetpkg.t_refcurs )
v_rowcount number;
v_no_suiting_number boolean := false;
begin
delete temp_addr;
-- get suiting rows
insert into temp_addr
select * from addr
where street like pv_street
and number like pv_number;
v_rowcount := sql%rowcount;
-- if no suiting row found then get all
-- suiting streets regardless of number
if v_rowcount = 0 then
v_no_suiting_number := true;
insert into temp_addr
select * from addr
where street like pv_street;
end if;
-- check whether data has been found
select count(*)
into v_rowcount
from temp_addr;
-- set return id if only one row is found.
if v_rowcount = 1 then
select id from temp_addr
into pr_retid;
end if;
-- open cursor to provide data
open pr_refcurs for
select * from temp_addr;
-- generate error - if no data found at all
-- no data has to be read...
if v_rowcount = 0 then
raise_application_error( -20001, 'no data found' );
end if;
-- generate error - or better notification - message if no number found...
-- SELECTED ROWS HAVE TO BE READ ANYWAY!!!
if v_no_suiting_number then
raise_application_error( -20002, 'streets found, but no suiting number' );
end if;
return;
end;
Prerequisites:
- The calling application reads the open cursor and closes it.
- The application cannot provide additional arguments and the stored proc cannot be converted into a stored func.
- I cannot put the procedure into a package.
- The application has to get information about success or failure (and reason of failure) through provided error numbers (-20999..-20000).
Whenever the error is raised and pr_retid was set, retid is not set in the application, neither is the cursor.
So what can I do to provide return ID and row data???
Hope anyone can help me.
Greetings, Heiko Kaschube
null

Sorry, I didn't read your list of pre-requisites carefully enough. Your problem is that prerequiste #4 (return Application Error number) is in flat contradiction with prerequisite #1 (calling application continues processing).
To restate: RAISE_APPLICATION_ERROR means "the called program has encountered a problem so please cease processing and handle the error". Using RAISE_APPLICATION_ERROR prevents the calling program doing any more processing: control goes to the EXCEPTION handler. Therefore RAISE_APPLICATION_ERROR should only be used for abnormal processing conditions.
I fail to see why you want to use RAISE_APPLICATION_ERROR to handle a situation which is quite obviously not an application error: your called program has found some data that you want to process.
yours in puzzlement, APC

When I am attaching documents to a new e-mail I am getting Data Execution Prevention error and crashing firefox? What can I do to overcome this problem.

When I am making a new e-mail and trying to attach a document(Word, Wordperfect or pdf file, an error occures because of the Data Execution Prevention and crashes the program? What need to be done to correct this issue. I was able to do this a few weeks ago with no problem.

DEP errors can be caused by plugins (Tools > Add-ons > Plugins) that aren't working properly.
*https://support.mozilla.org/kb/Troubleshooting+plugins
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Application error and shut down

Win XP, SP3, Intel 2 Duo, 2.4 GHz, 1 GB RAM, PreE 7
I am in the middle of creating a slideshow with the 1st half having still shots, using titles. All seemed fine. Added several mpg videos, all seemed fine. However, now I am adding titles in between the videos and I keep getting the following error.
Adobe Premiere Elements has encountered a problem and needs to shut down. I chose not to send the report to Microsoft.
Adobe Premiere Elements.exe Application Error
The exception unknown software exception 0xc000000d occurred in the application at location 0x78138aa0. Click ok to terminate the program.
If I try to add a new title, it shuts down right away. However, I was able to copy and paste titles that I already created in the 1st half and can bring down into the timeline without trouble. But when I try to edit it, the program shuts down with the above error.

ghighigirl59 wrote:
Often, when there is a memory address error, it's because a program either did not properly report its memory address usage to the OS, or have terminated, and did not release the memory, as the OS expected.
Also, Steve makes some very good points. After you follow up on those, I look into these, if things have not improved.
First, the tips in this ARTICLE might be useful for setting up the computer, and then getting it ready for an editing session.
Next, when a program shuts down, hangs, or brings the system down, there is often a breadcrumb trail left behind. The tips in this ARTICLE will give you tips on finding clues in that breadcrumb trail.
Good luck,
Hunt
The artical is wonderful, I'm new here, Your info is very helpful to my study.

RoboHelp 8 HTML application error...and CRASH

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